Qingliang Miao

Zhi Chen, Jijia Bao, Lu Chen et al.

Building a universal conversational agent has been a long-standing goal of the dialogue research community. Most previous works only focus on a small set of dialogue tasks. In this work, we aim to build a unified dialogue foundation model (DFM) which can be used to solve massive diverse dialogue tasks. To achieve this goal, a large-scale well-annotated dialogue dataset with rich task diversity (DialogZoo) is collected. We introduce a framework to unify all dialogue tasks and propose novel auxiliary self-supervised tasks to achieve stable training of DFM on the highly diverse large scale DialogZoo corpus. Experiments show that, compared with models of the same size, DFM can achieve state-of-the-art or competitive performance on very rich cross-domain downstream dialogue tasks. This demonstrates that DFM largely extends the ability of unified dialogue pre-trained model.

Su Zhu, Lu Chen, Ruisheng Cao et al.

Data sparsity problem is a key challenge of Natural Language Understanding (NLU), especially for a new target domain. By training an NLU model in source domains and applying the model to an arbitrary target domain directly (even without fine-tuning), few-shot NLU becomes crucial to mitigate the data scarcity issue. In this paper, we propose to improve prototypical networks with vector projection distance and abstract triangular Conditional Random Field (CRF) for the few-shot NLU. The vector projection distance exploits projections of contextual word embeddings on label vectors as word-label similarities, which is equivalent to a normalized linear model. The abstract triangular CRF learns domain-agnostic label transitions for joint intent classification and slot filling tasks. Extensive experiments demonstrate that our proposed methods can significantly surpass strong baselines. Specifically, our approach can achieve a new state-of-the-art on two few-shot NLU benchmarks (Few-Joint and SNIPS) in Chinese and English without fine-tuning on target domains.