Helen Hastie

Mei Yii Lim, José David Aguas Lopes, David A. Robb et al.

As robots take on roles in our society, it is important that their appearance, behaviour and personality are appropriate for the job they are given and are perceived favourably by the people with whom they interact. Here, we provide an extensive quantitative and qualitative study exploring robot personality but, importantly, with respect to individual human traits. Firstly, we show that we can accurately portray personality in a social robot, in terms of extroversion-introversion using vocal cues and linguistic features. Secondly, through garnering preferences and trust ratings for these different robot personalities, we establish that, for a Robo-Barista, an extrovert robot is preferred and trusted more than an introvert robot, regardless of the subject's own personality. Thirdly, we find that individual attitudes and predispositions towards robots do impact trust in the Robo-Baristas, and are therefore important considerations in addition to robot personality, roles and interaction context when designing any human-robot interaction study.

Javier Chiyah-Garcia, Alessandro Suglia, Arash Eshghi et al.

Referential ambiguities arise in dialogue when a referring expression does not uniquely identify the intended referent for the addressee. Addressees usually detect such ambiguities immediately and work with the speaker to repair it using meta-communicative, Clarificational Exchanges (CE): a Clarification Request (CR) and a response. Here, we argue that the ability to generate and respond to CRs imposes specific constraints on the architecture and objective functions of multi-modal, visually grounded dialogue models. We use the SIMMC 2.0 dataset to evaluate the ability of different state-of-the-art model architectures to process CEs, with a metric that probes the contextual updates that arise from them in the model. We find that language-based models are able to encode simple multi-modal semantic information and process some CEs, excelling with those related to the dialogue history, whilst multi-modal models can use additional learning objectives to obtain disentangled object representations, which become crucial to handle complex referential ambiguities across modalities overall.

Konstantinos Gavriilidis, Andrea Munafo, Helen Hastie et al.

The development of new AUV technology increased the range of tasks that AUVs can tackle and the length of their operations. As a result, AUVs are capable of handling highly complex operations. However, these missions do not fit easily into the traditional method of defining a mission as a series of pre-planned waypoints because it is not possible to know, in advance, everything that might occur during the mission. This results in a gap between the operator's expectations and actual operational performance. Consequently, this can create a diminished level of trust between the operators and AUVs, resulting in unnecessary mission interruptions. To bridge this gap between in-mission robotic behaviours and operators' expectations, this work aims to provide a framework to explain decisions and actions taken by an autonomous vehicle during the mission, in an easy-to-understand manner. Additionally, the objective is to have an autonomy-agnostic system that can be added as an additional layer on top of any autonomy architecture. To make the approach applicable across different autonomous systems equipped with different autonomies, this work decouples the inner workings of the autonomy from the decision points and the resulting executed actions applying Knowledge Distillation. Finally, to present the explanations to the operators in a more natural way, the output of the distilled decision tree is combined with natural language explanations and reported to the operators as sentences. For this reason, an additional step known as Concept2Text Generation is added at the end of the explanation pipeline.

Boris Mocialov, Graham Turner, Helen Hastie

Traditionally, sign language resources have been collected in controlled settings for specific tasks involving supervised sign classification or linguistic studies accompanied by specific annotation type. To date, very few who explored signing videos found online on social media platforms as well as the use of unsupervised methods applied to such resources. Due to the fact that the field is striving to achieve acceptable model performance on the data that differs from that seen during training calls for more diversity in sign language data, stepping away from the data obtained in controlled laboratory settings. Moreover, since the sign language data collection and annotation carries large overheads, it is desirable to accelerate the annotation process. Considering the aforementioned tendencies, this paper takes the side of harvesting online data in a pursuit for automatically generating and annotating sign language corpora through phoneme clustering.

Bruce W. Wilson, David A. Robb, Mei Yii Lim et al.

We set out to study whether task-based narratives could influence long-term engagement with a service robot. To do so, we deployed a Robo-Barista for five weeks in an over-50's housing complex in Stockton, England. Residents received a free daily coffee by interacting with a Furhat robot assigned to either a narrative or non-narrative dialogue condition. Despite designing for sustained engagement, repeat interaction was low, and we encountered curiosity trials without retention, technical breakdowns, accessibility barriers, and the social dynamics of a housing complex setting. Rather than treating these as peripheral issues, we foreground them in this paper. We reflect on the in-the-wild realities of our experiment and offer lessons for conducting longitudinal Human-Robot Interaction research when studies unravel in practice.

Boris Mocialov, Graham Turner, Helen Hastie

Signers compose sign language phonemes that enable communication by combining phonological parameters such as handshape, orientation, location, movement, and non-manual features. Linguistic research often breaks down signs into their constituent parts to study sign languages and often a lot of effort is invested into the annotation of the videos. In this work we show how a single model can be used to recognise the individual phonological parameters within sign languages with the aim of either to assist linguistic annotations or to describe the signs for the sign recognition models. We use Danish Sign Language data set `Ordbog over Dansk Tegnsprog' to generate multiple data sets using pose estimation model, which are then used for training the multi-label Fast R-CNN model to support multi-label modelling. Moreover, we show that there is a significant co-dependence between the orientation and location phonological parameters in the generated data and we incorporate this co-dependence in the model to achieve better performance.

Francisco J. Chiyah Garcia, José Lopes, Xingkun Liu et al.

Large corpora of task-based and open-domain conversational dialogues are hugely valuable in the field of data-driven dialogue systems. Crowdsourcing platforms, such as Amazon Mechanical Turk, have been an effective method for collecting such large amounts of data. However, difficulties arise when task-based dialogues require expert domain knowledge or rapid access to domain-relevant information, such as databases for tourism. This will become even more prevalent as dialogue systems become increasingly ambitious, expanding into tasks with high levels of complexity that require collaboration and forward planning, such as in our domain of emergency response. In this paper, we propose CRWIZ: a framework for collecting real-time Wizard of Oz dialogues through crowdsourcing for collaborative, complex tasks. This framework uses semi-guided dialogue to avoid interactions that breach procedures and processes only known to experts, while enabling the capture of a wide variety of interactions. The framework is available at https://github.com/JChiyah/crwiz

Javier Chiyah-Garcia, Alessandro Suglia, José Lopes et al.

Anaphoric expressions, such as pronouns and referential descriptions, are situated with respect to the linguistic context of prior turns, as well as, the immediate visual environment. However, a speaker's referential descriptions do not always uniquely identify the referent, leading to ambiguities in need of resolution through subsequent clarificational exchanges. Thus, effective Ambiguity Detection and Coreference Resolution are key to task success in Conversational AI. In this paper, we present models for these two tasks as part of the SIMMC 2.0 Challenge (Kottur et al. 2021). Specifically, we use TOD-BERT and LXMERT based models, compare them to a number of baselines and provide ablation experiments. Our results show that (1) language models are able to exploit correlations in the data to detect ambiguity; and (2) unimodal coreference resolution models can avoid the need for a vision component, through the use of smart object representations.

Miruna Clinciu, Arash Eshghi, Helen Hastie

As transparency becomes key for robotics and AI, it will be necessary to evaluate the methods through which transparency is provided, including automatically generated natural language (NL) explanations. Here, we explore parallels between the generation of such explanations and the much-studied field of evaluation of Natural Language Generation (NLG). Specifically, we investigate which of the NLG evaluation measures map well to explanations. We present the ExBAN corpus: a crowd-sourced corpus of NL explanations for Bayesian Networks. We run correlations comparing human subjective ratings with NLG automatic measures. We find that embedding-based automatic NLG evaluation methods, such as BERTScore and BLEURT, have a higher correlation with human ratings, compared to word-overlap metrics, such as BLEU and ROUGE. This work has implications for Explainable AI and transparent robotic and autonomous systems.

José Lopes, Francisco J. Chiyah Garcia, Helen Hastie

Challenges around collecting and processing quality data have hampered progress in data-driven dialogue models. Previous approaches are moving away from costly, resource-intensive lab settings, where collection is slow but where the data is deemed of high quality. The advent of crowd-sourcing platforms, such as Amazon Mechanical Turk, has provided researchers with an alternative cost-effective and rapid way to collect data. However, the collection of fluid, natural spoken or textual interaction can be challenging, particularly between two crowd-sourced workers. In this study, we compare the performance of dialogue models for the same interaction task but collected in two different settings: in the lab vs. crowd-sourced. We find that fewer lab dialogues are needed to reach similar accuracy, less than half the amount of lab data as crowd-sourced data. We discuss the advantages and disadvantages of each data collection method.

Boris Mocialov, Graham Turner, Helen Hastie

Automatic speech recognition and spoken dialogue systems have made great advances through the use of deep machine learning methods. This is partly due to greater computing power but also through the large amount of data available in common languages, such as English. Conversely, research in minority languages, including sign languages, is hampered by the severe lack of data. This has led to work on transfer learning methods, whereby a model developed for one language is reused as the starting point for a model on a second language, which is less resourced. In this paper, we examine two transfer learning techniques of fine-tuning and layer substitution for language modelling of British Sign Language. Our results show improvement in perplexity when using transfer learning with standard stacked LSTM models, trained initially using a large corpus for standard English from the Penn Treebank corpus

Boris Mocialov, Graham Turner, Helen Hastie

Access to sign language data is far from adequate. We show that it is possible to collect the data from social networking services such as TikTok, Instagram, and YouTube by applying data filtering to enforce quality standards and by discovering patterns in the filtered data, making it easier to analyse and model. Using our data collection pipeline, we collect and examine the interpretation of songs in both the American Sign Language (ASL) and the Brazilian Sign Language (Libras). We explore their differences and similarities by looking at the co-dependence of the orientation and location phonological parameters

David A. Robb, Muneeb I. Ahmad, Carlo Tiseo et al.

Public perceptions of Robotics and Artificial Intelligence (RAI) are important in the acceptance, uptake, government regulation and research funding of this technology. Recent research has shown that the public's understanding of RAI can be negative or inaccurate. We believe effective public engagement can help ensure that public opinion is better informed. In this paper, we describe our first iteration of a high throughput in-person public engagement activity. We describe the use of a light touch quiz-format survey instrument to integrate in-the-wild research participation into the engagement, allowing us to probe both the effectiveness of our engagement strategy, and public perceptions of the future roles of robots and humans working in dangerous settings, such as in the off-shore energy sector. We critique our methods and share interesting results into generational differences within the public's view of the future of Robotics and AI in hazardous environments. These findings include that older peoples' views about the future of robots in hazardous environments were not swayed by exposure to our exhibit, while the views of younger people were affected by our exhibit, leading us to consider carefully in future how to more effectively engage with and inform older people.

Francisco J. Chiyah Garcia, José Lopes, Helen Hastie

Increasingly complex and autonomous robots are being deployed in real-world environments with far-reaching consequences. High-stakes scenarios, such as emergency response or offshore energy platform and nuclear inspections, require robot operators to have clear mental models of what the robots can and can't do. However, operators are often not the original designers of the robots and thus, they do not necessarily have such clear mental models, especially if they are novice users. This lack of mental model clarity can slow adoption and can negatively impact human-machine teaming. We propose that interaction with a conversational assistant, who acts as a mediator, can help the user with understanding the functionality of remote robots and increase transparency through natural language explanations, as well as facilitate the evaluation of operators' mental models.

Helen Hastie, David A. Robb, José Lopes et al.

Collaboration between human supervisors and remote teams of robots is highly challenging, particularly in high-stakes, distant, hazardous locations, such as off-shore energy platforms. In order for these teams of robots to truly be beneficial, they need to be trusted to operate autonomously, performing tasks such as inspection and emergency response, thus reducing the number of personnel placed in harm's way. As remote robots are generally trusted less than robots in close-proximity, we present a solution to instil trust in the operator through a `mediator robot' that can exhibit social skills, alongside sophisticated visualisation techniques. In this position paper, we present general challenges and then take a closer look at one challenge in particular, discussing an initial study, which investigates the relationship between the level of control the supervisor hands over to the mediator robot and how this affects their trust. We show that the supervisor is more likely to have higher trust overall if their initial experience involves handing over control of the emergency situation to the robotic assistant. We discuss this result, here, as well as other challenges and interaction techniques for human-robot collaboration.

David A. Robb, Jonatan Scharff Willners, Nicolas Valeyrie et al.

Autonomous underwater vehicles (AUVs) are being tasked with increasingly complex missions. The acoustic communications required for AUVs are, by the nature of the medium, low bandwidth while adverse environmental conditions underwater often mean they are also intermittent. This has motivated development of highly autonomous systems, which can operate independently of their operators for considerable periods of time. These missions often involve multiple vehicles leading not only to challenges in communications but also in command and control (C2). Specifically operators face complexity in controlling multi-objective, multi-vehicle missions, whilst simultaneously facing uncertainty over the current status and safety of several remote high value assets. Additionally, it may be required to perform command and control of these complex missions in a remote control room. In this paper, we propose a combination of an intuitive, natural language operator interface combined with communications that use platforms from multiple domains to relay data over different mediums and transmission modes, improving command and control of collaborative and fully autonomous missions. In trials, we have demonstrated an integrated system combining working prototypes with established commercial C2 software that enables the use of a natural language interface to monitor an AUV survey mission in an on-shore command and control centre.

Helen Hastie, Francisco J. Chiyah Garcia, David A. Robb et al.

We present MIRIAM (Multimodal Intelligent inteRactIon for Autonomous systeMs), a multimodal interface to support situation awareness of autonomous vehicles through chat-based interaction. The user is able to chat about the vehicle's plan, objectives, previous activities and mission progress. The system is mixed initiative in that it pro-actively sends messages about key events, such as fault warnings. We will demonstrate MIRIAM using SeeByte's SeeTrack command and control interface and Neptune autonomy simulator.

Helen Hastie, Katrin Lohan, Mike Chantler et al.

We present the UK Robotics and Artificial Intelligence Hub for Offshore Robotics for Certification of Assets (ORCA Hub), a 3.5 year EPSRC funded, multi-site project. The ORCA Hub vision is to use teams of robots and autonomous intelligent systems (AIS) to work on offshore energy platforms to enable cheaper, safer and more efficient working practices. The ORCA Hub will research, integrate, validate and deploy remote AIS solutions that can operate with existing and future offshore energy assets and sensors, interacting safely in autonomous or semi-autonomous modes in complex and cluttered environments, co-operating with remote operators. The goal is that through the use of such robotic systems offshore, the need for personnel will decrease. To enable this to happen, the remote operator will need a high level of situation awareness and key to this is the transparency of what the autonomous systems are doing and why. This increased transparency will facilitate a trusting relationship, which is particularly key in high-stakes, hazardous situations.

Francisco J. Chiyah Garcia, David A. Robb, Xingkun Liu et al.

Autonomous systems in remote locations have a high degree of autonomy and there is a need to explain what they are doing and why in order to increase transparency and maintain trust. Here, we describe a natural language chat interface that enables vehicle behaviour to be queried by the user. We obtain an interpretable model of autonomy through having an expert 'speak out-loud' and provide explanations during a mission. This approach is agnostic to the type of autonomy model and as expert and operator are from the same user-group, we predict that these explanations will align well with the operator's mental model, increase transparency and assist with operator training.

Amanda Cercas Curry, Helen Hastie, Verena Rieser

In contrast with goal-oriented dialogue, social dialogue has no clear measure of task success. Consequently, evaluation of these systems is notoriously hard. In this paper, we review current evaluation methods, focusing on automatic metrics. We conclude that turn-based metrics often ignore the context and do not account for the fact that several replies are valid, while end-of-dialogue rewards are mainly hand-crafted. Both lack grounding in human perceptions.

Dimitra Gkatzia, Helen Hastie

We present a novel approach for automatic report generation from time-series data, in the context of student feedback generation. Our proposed methodology treats content selection as a multi-label classification (MLC) problem, which takes as input time-series data (students' learning data) and outputs a summary of these data (feedback). Unlike previous work, this method considers all data simultaneously using ensembles of classifiers, and therefore, it achieves higher accuracy and F- score compared to meaningful baselines.