Yinping Yang

Aravind Sesagiri Raamkumar, Yinping Yang

Empathy is a vital factor that contributes to mutual understanding, and joint problem-solving. In recent years, a growing number of studies have recognized the benefits of empathy and started to incorporate empathy in conversational systems. We refer to this topic as empathetic conversational systems. To identify the critical gaps and future opportunities in this topic, this paper examines this rapidly growing field using five review dimensions: (i) conceptual empathy models and frameworks, (ii) adopted empathy-related concepts, (iii) datasets and algorithmic techniques developed, (iv) evaluation strategies, and (v) state-of-the-art approaches. The findings show that most studies have centered on the use of the EMPATHETICDIALOGUES dataset, and the text-based modality dominates research in this field. Studies mainly focused on extracting features from the messages of the users and the conversational systems, with minimal emphasis on user modeling and profiling. Notably, studies that have incorporated emotion causes, external knowledge, and affect matching in the response generation models, have obtained significantly better results. For implementation in diverse real-world settings, we recommend that future studies should address key gaps in areas of detecting and authenticating emotions at the entity level, handling multimodal inputs, displaying more nuanced empathetic behaviors, and encompassing additional dialogue system features.

Brandon Siyuan Loh, Raj Kumar Gupta, Ajay Vishwanath et al.

The COVID-19 pandemic has claimed millions of lives worldwide and elicited heightened emotions. This study examines the expression of various emotions pertaining to COVID-19 in the United States and India as manifested in over 54 million tweets, covering the fifteen-month period from February 2020 through April 2021, a period which includes the beginnings of the huge and disastrous increase in COVID-19 cases that started to ravage India in March 2021. Employing pre-trained emotion analysis and topic modeling algorithms, four distinct types of emotions (fear, anger, happiness, and sadness) and their time- and location-associated variations were examined. Results revealed significant country differences and temporal changes in the relative proportions of fear, anger, and happiness, with fear declining and anger and happiness fluctuating in 2020 until new situations over the first four months of 2021 reversed the trends. Detected differences are discussed briefly in terms of the latent topics revealed and through the lens of appraisal theories of emotions, and the implications of the findings are discussed.

Gangeshwar Krishnamurthy, Raj Kumar Gupta, Yinping Yang

This paper describes a system developed for detecting propaganda techniques from news articles. We focus on examining how emotional salience features extracted from a news segment can help to characterize and predict the presence of propaganda techniques. Correlation analyses surfaced interesting patterns that, for instance, the "loaded language" and "slogan" techniques are negatively associated with valence and joy intensity but are positively associated with anger, fear and sadness intensity. In contrast, "flag waving" and "appeal to fear-prejudice" have the exact opposite pattern. Through predictive experiments, results further indicate that whereas BERT-only features obtained F1-score of 0.548, emotion intensity features and BERT hybrid features were able to obtain F1-score of 0.570, when a simple feedforward network was used as the classifier in both settings. On gold test data, our system obtained micro-averaged F1-score of 0.558 on overall detection efficacy over fourteen propaganda techniques. It performed relatively well in detecting "loaded language" (F1 = 0.772), "name calling and labeling" (F1 = 0.673), "doubt" (F1 = 0.604) and "flag waving" (F1 = 0.543).

Raj Kumar Gupta, Ajay Vishwanath, Yinping Yang

This paper describes a large global dataset on people's discourse and responses to the COVID-19 pandemic over the Twitter platform. From 28 January 2020 to 1 June 2022, we collected and processed over 252 million Twitter posts from more than 29 million unique users using four keywords: "corona", "wuhan", "nCov" and "covid". Leveraging probabilistic topic modelling and pre-trained machine learning-based emotion recognition algorithms, we labelled each tweet with seventeen attributes, including a) ten binary attributes indicating the tweet's relevance (1) or irrelevance (0) to the top ten detected topics, b) five quantitative emotion attributes indicating the degree of intensity of the valence or sentiment (from 0: extremely negative to 1: extremely positive) and the degree of intensity of fear, anger, sadness and happiness emotions (from 0: not at all to 1: extremely intense), and c) two categorical attributes indicating the sentiment (very negative, negative, neutral or mixed, positive, very positive) and the dominant emotion (fear, anger, sadness, happiness, no specific emotion) the tweet is mainly expressing. We discuss the technical validity and report the descriptive statistics of these attributes, their temporal distribution, and geographic representation. The paper concludes with a discussion of the dataset's usage in communication, psychology, public health, economics, and epidemiology.

Prasanta Bhattacharya, Raj Kumar Gupta, Yinping Yang

Emotional expressions form a key part of user behavior on today's digital platforms. While multimodal emotion recognition techniques are gaining research attention, there is a lack of deeper understanding on how visual and non-visual features can be used to better recognize emotions in certain contexts, but not others. This study analyzes the interplay between the effects of multimodal emotion features derived from facial expressions, tone and text in conjunction with two key contextual factors: i) gender of the speaker, and ii) duration of the emotional episode. Using a large public dataset of 2,176 manually annotated YouTube videos, we found that while multimodal features consistently outperformed bimodal and unimodal features, their performance varied significantly across different emotions, gender and duration contexts. Multimodal features performed particularly better for male speakers in recognizing most emotions. Furthermore, multimodal features performed particularly better for shorter than for longer videos in recognizing neutral and happiness, but not sadness and anger. These findings offer new insights towards the development of more context-aware emotion recognition and empathetic systems.