Jaime Teevan

Jing Ma, Mengting Wan, Longqi Yang et al.

Hypergraphs provide an effective abstraction for modeling multi-way group interactions among nodes, where each hyperedge can connect any number of nodes. Different from most existing studies which leverage statistical dependencies, we study hypergraphs from the perspective of causality. Specifically, in this paper, we focus on the problem of individual treatment effect (ITE) estimation on hypergraphs, aiming to estimate how much an intervention (e.g., wearing face covering) would causally affect an outcome (e.g., COVID-19 infection) of each individual node. Existing works on ITE estimation either assume that the outcome on one individual should not be influenced by the treatment assignments on other individuals (i.e., no interference), or assume the interference only exists between pairs of connected individuals in an ordinary graph. We argue that these assumptions can be unrealistic on real-world hypergraphs, where higher-order interference can affect the ultimate ITE estimations due to the presence of group interactions. In this work, we investigate high-order interference modeling, and propose a new causality learning framework powered by hypergraph neural networks. Extensive experiments on real-world hypergraphs verify the superiority of our framework over existing baselines.

Ying-Chun Lin, Jennifer Neville, Jack W. Stokes et al.

Accurate and interpretable user satisfaction estimation (USE) is critical for understanding, evaluating, and continuously improving conversational systems. Users express their satisfaction or dissatisfaction with diverse conversational patterns in both general-purpose (ChatGPT and Bing Copilot) and task-oriented (customer service chatbot) conversational systems. Existing approaches based on featurized ML models or text embeddings fall short in extracting generalizable patterns and are hard to interpret. In this work, we show that LLMs can extract interpretable signals of user satisfaction from their natural language utterances more effectively than embedding-based approaches. Moreover, an LLM can be tailored for USE via an iterative prompting framework using supervision from labeled examples. The resulting method, Supervised Prompting for User satisfaction Rubrics (SPUR), not only has higher accuracy but is more interpretable as it scores user satisfaction via learned rubrics with a detailed breakdown.

Longqi Yang, Sonia Jaffe, David Holtz et al.

The COVID-19 pandemic has had a wide-ranging impact on information workers such as higher stress levels, increased workloads, new workstreams, and more caregiving responsibilities during lockdown. COVID-19 also caused the overwhelming majority of information workers to rapidly shift to working from home (WFH). The central question this work addresses is: can we isolate the effects of WFH on information workers' collaboration activities from all other factors, especially the other effects of COVID-19? This is important because in the future, WFH will likely to be more common than it was prior to the pandemic. We use difference-in-differences (DiD), a causal identification strategy commonly used in the social sciences, to control for unobserved confounding factors and estimate the causal effect of WFH. Our analysis relies on measuring the difference in changes between those who WFH prior to COVID-19 and those who did not. Our preliminary results suggest that on average, people spent more time on collaboration in April (Post WFH mandate) than in February (Pre WFH mandate), but this is primarily due to factors other than WFH, such as lockdowns during the pandemic. The change attributable to WFH specifically is in the opposite direction: less time on collaboration and more focus time. This reversal shows the importance of using causal inference: a simple analysis would have resulted in the wrong conclusion. We further find that the effect of WFH is moderated by individual remote collaboration experience prior to WFH. Meanwhile, the medium for collaboration has also shifted due to WFH: instant messages were used more, whereas scheduled meetings were used less. We discuss design implications -- how future WFH may affect focused work, collaborative work, and creative work.

Justin Cranshaw, Emad Elwany, Todd Newman et al.

Although information workers may complain about meetings, they are an essential part of their work life. Consequently, busy people spend a significant amount of time scheduling meetings. We present Calendar.help, a system that provides fast, efficient scheduling through structured workflows. Users interact with the system via email, delegating their scheduling needs to the system as if it were a human personal assistant. Common scheduling scenarios are broken down using well-defined workflows and completed as a series of microtasks that are automated when possible and executed by a human otherwise. Unusual scenarios fall back to a trained human assistant who executes them as unstructured macrotasks. We describe the iterative approach we used to develop Calendar.help, and share the lessons learned from scheduling thousands of meetings during a year of real-world deployments. Our findings provide insight into how complex information tasks can be broken down into repeatable components that can be executed efficiently to improve productivity.

Michael Nebeling, Anhong Guo, Kyle Murray et al.

In this paper we introduce a paradigm for completing complex tasks from wearable devices by leveraging crowdsourcing, and demonstrate its validity for academic writing. We explore this paradigm using a collaborative authoring system, called WearWrite, which is designed to enable authors and crowd workers to work together using an Android smartwatch and Google Docs to produce academic papers, including this one. WearWrite allows expert authors who do not have access to large devices to contribute bits of expertise and big picture direction from their watch, while freeing them of the obligation of integrating their contributions into the overall document. Crowd workers on desktop computers actually write the document. We used this approach to write several simple papers, and found it was effective at producing reasonable drafts. However, the workers often needed more structure and the authors more context. WearWrite addresses these issues by focusing workers on specific tasks and providing select context to authors on the watch. We demonstrate the system's feasibility by writing this paper using it.