Hyundong Cho

Hyundong Cho, Thamme Gowda, Yuyang Huang et al. · microsoft-research

Following the rapid progress in natural language processing (NLP) models, language models are applied to increasingly more complex interactive tasks such as negotiations and conversation moderations. Having human evaluators directly interact with these NLP models is essential for adequately evaluating the performance on such interactive tasks. We develop BotEval, an easily customizable, open-source, evaluation toolkit that focuses on enabling human-bot interactions as part of the evaluation process, as opposed to human evaluators making judgements for a static input. BotEval balances flexibility for customization and user-friendliness by providing templates for common use cases that span various degrees of complexity and built-in compatibility with popular crowdsourcing platforms. We showcase the numerous useful features of BotEval through a study that evaluates the performance of various chatbots on their effectiveness for conversational moderation and discuss how BotEval differs from other annotation tools.

Hyundong Cho, Nicolaas Jedema, Leonardo F. R. Ribeiro et al. · amazon-science

Current instruction-tuned language models are exclusively trained with textual preference data and thus are often not aligned with the unique requirements of other modalities, such as speech. To better align language models with the speech domain, we explore (i) prompting strategies grounded in radio-industry best practices and (ii) preference learning using a novel speech-based preference data of 20K samples, generated with a wide spectrum of prompts that induce varying dimensions of speech-suitability and labeled by annotators who listen to response pairs. Both human and automatic evaluation show that both prompting and preference learning increase the speech-suitability of popular instruction-tuned LLMs. Interestingly, we find that prompting and preference learning can be additive; combining them achieves the best win rates in head-to-head comparison, resulting in responses that are preferred or tied to the base model in 76.2% of comparisons on average. Lastly, we share lexical, syntactical, and qualitative analyses to showcase how each method contributes to improving the speech-suitability of generated responses.

Hyundong Cho, Shuai Liu, Taiwei Shi et al.

Conversational moderation of online communities is crucial to maintaining civility for a constructive environment, but it is challenging to scale and harmful to moderators. The inclusion of sophisticated natural language generation modules as a force multiplier to aid human moderators is a tantalizing prospect, but adequate evaluation approaches have so far been elusive. In this paper, we establish a systematic definition of conversational moderation effectiveness grounded on moderation literature and establish design criteria for conducting realistic yet safe evaluation. We then propose a comprehensive evaluation framework to assess models' moderation capabilities independently of human intervention. With our framework, we conduct the first known study of language models as conversational moderators, finding that appropriately prompted models that incorporate insights from social science can provide specific and fair feedback on toxic behavior but struggle to influence users to increase their levels of respect and cooperation.

Hyundong Cho, Basel Shbita, Kartik Shenoy et al.

We present Viola, an open-domain dialogue system for spoken conversation that uses a topic-agnostic dialogue manager based on a simple generate-and-rank approach. Leveraging recent advances of generative dialogue systems powered by large language models, Viola fetches a batch of response candidates from various neural dialogue models trained with different datasets and knowledge-grounding inputs. Additional responses originating from template-based generators are also considered, depending on the user's input and detected entities. The hand-crafted generators build on a dynamic knowledge graph injected with rich content that is crawled from the web and automatically processed on a daily basis. Viola's response ranker is a fine-tuned polyencoder that chooses the best response given the dialogue history. While dedicated annotations for the polyencoder alone can indirectly steer it away from choosing problematic responses, we add rule-based safety nets to detect neural degeneration and a dedicated classifier to filter out offensive content. We analyze conversations that Viola took part in for the Alexa Prize Socialbot Grand Challenge 4 and discuss the strengths and weaknesses of our approach. Lastly, we suggest future work with a focus on curating conversation data specifcially for socialbots that will contribute towards a more robust data-driven socialbot.