Mohit Chandra

Yiqiao Jin, Mohit Chandra, Gaurav Verma et al. · gatech

Large language models (LLMs) are transforming the ways the general public accesses and consumes information. Their influence is particularly pronounced in pivotal sectors like healthcare, where lay individuals are increasingly appropriating LLMs as conversational agents for everyday queries. While LLMs demonstrate impressive language understanding and generation proficiencies, concerns regarding their safety remain paramount in these high-stake domains. Moreover, the development of LLMs is disproportionately focused on English. It remains unclear how these LLMs perform in the context of non-English languages, a gap that is critical for ensuring equity in the real-world use of these systems.This paper provides a framework to investigate the effectiveness of LLMs as multi-lingual dialogue systems for healthcare queries. Our empirically-derived framework XlingEval focuses on three fundamental criteria for evaluating LLM responses to naturalistic human-authored health-related questions: correctness, consistency, and verifiability. Through extensive experiments on four major global languages, including English, Spanish, Chinese, and Hindi, spanning three expert-annotated large health Q&A datasets, and through an amalgamation of algorithmic and human-evaluation strategies, we found a pronounced disparity in LLM responses across these languages, indicating a need for enhanced cross-lingual capabilities. We further propose XlingHealth, a cross-lingual benchmark for examining the multilingual capabilities of LLMs in the healthcare context. Our findings underscore the pressing need to bolster the cross-lingual capacities of these models, and to provide an equitable information ecosystem accessible to all.

Vibhor Agarwal, Yiqiao Jin, Mohit Chandra et al. · gatech

Large language models (LLMs) are starting to complement traditional information seeking mechanisms such as web search. LLM-powered chatbots like ChatGPT are gaining prominence among the general public. AI chatbots are also increasingly producing content on social media platforms. However, LLMs are also prone to hallucinations, generating plausible yet factually incorrect or fabricated information. This becomes a critical problem when laypeople start seeking information about sensitive issues such as healthcare. Existing works in LLM hallucinations in the medical domain mainly focus on testing the medical knowledge of LLMs through standardized medical exam questions which are often well-defined and clear-cut with definitive answers. However, these approaches may not fully capture how these LLMs perform during real-world interactions with patients. This work conducts a pioneering study on hallucinations in LLM-generated responses to real-world healthcare queries from patients.We introduce MedHalu, a novel medical hallucination benchmark featuring diverse health-related topics and hallucinated responses from LLMs, with detailed annotation of the hallucination types and text spans. We also propose MedHaluDetect, a comprehensive framework for evaluating LLMs' abilities to detect hallucinations. Furthermore, we study the vulnerability to medical hallucinations among three groups -- medical experts, LLMs, and laypeople. Notably, LLMs significantly underperform human experts and, in some cases, even laypeople in detecting medical hallucinations. To improve hallucination detection, we propose an expert-in-the-loop approach that integrates expert reasoning into LLM inputs, significantly improving hallucination detection for all LLMs, including a 6.3% macro-F1 improvement for GPT-4. Our code and dataset are available at https://netsys.surrey.ac.uk/datasets/medhalu/.

Mohit Chandra, Anush Mattapalli, Munmun De Choudhury

The proliferation of online misinformation has emerged as one of the biggest threats to society. Considerable efforts have focused on building misinformation detection models, still the perils of misinformation remain abound. Mitigating online misinformation and its ramifications requires a holistic approach that encompasses not only an understanding of its intricate landscape in relation to the complex issue and topic-rich information ecosystem online, but also the psychological drivers of individuals behind it. Adopting a time series analytic technique and robust causal inference-based design, we conduct a large-scale observational study analyzing over 32 million COVID-19 tweets and 16 million historical timeline tweets. We focus on understanding the behavior and psychology of users disseminating misinformation during COVID-19 and its relationship with the historical inclinations towards sharing misinformation on Non-COVID domains before the pandemic. Our analysis underscores the intricacies inherent to cross-domain misinformation, and highlights that users' historical inclination toward sharing misinformation is positively associated with their present behavior pertaining to misinformation sharing on emergent topics and beyond. This work may serve as a valuable foundation for designing user-centric inoculation strategies and ecologically-grounded agile interventions for effectively tackling online misinformation.

Tarek Naous, Michael J. Ryan, Anton Lavrouk et al.

We present a comprehensive evaluation of large language models for multilingual readability assessment. Existing evaluation resources lack domain and language diversity, limiting the ability for cross-domain and cross-lingual analyses. This paper introduces ReadMe++, a multilingual multi-domain dataset with human annotations of 9757 sentences in Arabic, English, French, Hindi, and Russian, collected from 112 different data sources. This benchmark will encourage research on developing robust multilingual readability assessment methods. Using ReadMe++, we benchmark multilingual and monolingual language models in the supervised, unsupervised, and few-shot prompting settings. The domain and language diversity in ReadMe++ enable us to test more effective few-shot prompting, and identify shortcomings in state-of-the-art unsupervised methods. Our experiments also reveal exciting results of superior domain generalization and enhanced cross-lingual transfer capabilities by models trained on ReadMe++. We will make our data publicly available and release a python package tool for multilingual sentence readability prediction using our trained models at: https://github.com/tareknaous/readme

Mohit Chandra, Suchismita Naik, Denae Ford et al. · gatech

Recent gains in popularity of AI conversational agents have led to their increased use for improving productivity and supporting well-being. While previous research has aimed to understand the risks associated with interactions with AI conversational agents, these studies often fall short in capturing the lived experiences of individuals. Additionally, psychological risks have often been presented as a sub-category within broader AI-related risks in past taxonomy works, leading to under-representation of the impact of psychological risks of AI use. To address these challenges, our work presents a novel risk taxonomy focusing on psychological risks of using AI gathered through the lived experiences of individuals. We employed a mixed-method approach, involving a comprehensive survey with 283 people with lived mental health experience and workshops involving experts with lived experience to develop a psychological risk taxonomy. Our taxonomy features 19 AI behaviors, 21 negative psychological impacts, and 15 contexts related to individuals. Additionally, we propose a novel multi-path vignette-based framework for understanding the complex interplay between AI behaviors, psychological impacts, and individual user contexts. Finally, based on the feedback obtained from the workshop sessions, we present design recommendations for developing safer and more robust AI agents. Our work offers an in-depth understanding of the psychological risks associated with AI conversational agents and provides actionable recommendations for policymakers, researchers, and developers.

Mohit Chandra, Siddharth Sriraman, Gaurav Verma et al. · gatech

Adverse Drug Reactions (ADRs) from psychiatric medications are the leading cause of hospitalizations among mental health patients. With healthcare systems and online communities facing limitations in resolving ADR-related issues, Large Language Models (LLMs) have the potential to fill this gap. Despite the increasing capabilities of LLMs, past research has not explored their capabilities in detecting ADRs related to psychiatric medications or in providing effective harm reduction strategies. To address this, we introduce the Psych-ADR benchmark and the Adverse Drug Reaction Response Assessment (ADRA) framework to systematically evaluate LLM performance in detecting ADR expressions and delivering expert-aligned mitigation strategies. Our analyses show that LLMs struggle with understanding the nuances of ADRs and differentiating between types of ADRs. While LLMs align with experts in terms of expressed emotions and tone of the text, their responses are more complex, harder to read, and only 70.86% aligned with expert strategies. Furthermore, they provide less actionable advice by a margin of 12.32% on average. Our work provides a comprehensive benchmark and evaluation framework for assessing LLMs in strategy-driven tasks within high-risk domains.

Mohit Chandra, Javier Hernandez, Gonzalo Ramos et al. · gatech

Development in digital technologies has continuously reshaped how individuals seek and receive social and emotional support. While online platforms and communities have long served this need, the increased integration of general-purpose conversational AI into daily lives has introduced new dynamics in how support is provided and experienced. Existing research has highlighted both benefits (e.g., wider access to well-being resources) and potential risks (e.g., over-reliance) of using AI for support seeking. In this five-week, exploratory study, we recruited 149 participants divided into two usage groups: a baseline usage group (BU, n=60) that used the internet and AI as usual, and an active usage group (AU, n=89) encouraged to use one of four commercially available AI tools (Microsoft Copilot, Google Gemini, PI AI, ChatGPT) for social and emotional interactions. Our analysis revealed significant increases in perceived attachment towards AI (32.99 percentage points), perceived AI empathy (25.8 p.p.), and motivation to use AI for entertainment (22.90 p.p.) among the AU group. We also observed that individual differences (e.g., gender identity, prior AI usage) influenced perceptions of AI empathy and attachment. Lastly, the AU group expressed higher comfort in seeking personal help, managing stress, obtaining social support, and talking about health with AI, indicating potential for broader emotional support while highlighting the need for safeguards against problematic usage. Overall, our exploratory findings underscore the importance of developing consumer-facing AI tools that support emotional well-being responsibly, while empowering users to understand the limitations of these tools.

Gaurav Verma, Jiawei Zhou, Mohit Chandra et al. · gatech

Large artificial intelligence (AI) models have garnered significant attention for their remarkable, often "superhuman", performance on standardized benchmarks. However, when these models are deployed in high-stakes verticals such as healthcare, education, and law, they often reveal notable limitations. For instance, they exhibit brittleness to minor variations in input data, present contextually uninformed decisions in critical settings, and undermine user trust by confidently producing or reproducing inaccuracies. These challenges in applying large models necessitate cross-disciplinary innovations to align the models' capabilities with the needs of real-world applications. We introduce a framework that addresses this gap through a layer-wise abstraction of innovations aimed at meeting users' requirements with large models. Through multiple case studies, we illustrate how researchers and practitioners across various fields can operationalize this framework. Beyond modularizing the pipeline of transforming large models into useful "vertical systems", we also highlight the dynamism that exists within different layers of the framework. Finally, we discuss how our framework can guide researchers and practitioners to (i) optimally situate their innovations (e.g., when vertical-specific insights can empower broadly impactful vertical-agnostic innovations), (ii) uncover overlooked opportunities (e.g., spotting recurring problems across verticals to develop practically useful foundation models instead of chasing benchmarks), and (iii) facilitate cross-disciplinary communication of critical challenges (e.g., enabling a shared vocabulary for AI developers, domain experts, and human-computer interaction scholars). Project webpage: https://gaurav22verma.github.io/vertical-systems-with-large-ai-models/

Sanjana Gautam, Mohit Chandra, Ankolika De et al.

Lived experiences fundamentally shape how individuals interact with AI systems, influencing perceptions of safety, trust, and usability. While prior research has focused on developing techniques to emulate human preferences, and proposed taxonomies to categorize risks (such as psychological harms and algorithmic biases), these efforts have provided limited systematic understanding of lived human experiences or actionable strategies for embedding them meaningfully into the AI development lifecycle. This work proposes a framework for meaningfully integrating lived experience into the design and evaluation of AI systems. We synthesize interdisciplinary literature across lived experience philosophy, human-centered design, and human-AI interaction, arguing that centering lived experience can lead to models that more accurately reflect the retrospective, emotional, and contextual dimensions of human cognition. Drawing from a wide body of work across psychology, education, healthcare, and social policy, we present a targeted taxonomy of lived experiences with specific applicability to AI systems. To ground our framework, we examine three application domains (i) education, (ii) healthcare, and (iii) cultural alignment, illustrating how lived experience informs user goals, system expectations, and ethical considerations in each context. We further incorporate insights from AI system operators and human-AI partnerships to highlight challenges in responsibility allocation, mental model calibration, and long-term system adaptation. We conclude with actionable recommendations for developing experience-centered AI systems that are not only technically robust but also empathetic, context-aware, and aligned with human realities. This work offers a foundation for future research that bridges technical development with the lived experiences of those impacted by AI systems.

Mohit Chandra, Manvith Reddy, Shradha Sehgal et al.

The COVID-19 pandemic has disrupted people's lives driving them to act in fear, anxiety, and anger, leading to worldwide racist events in the physical world and online social networks. Though there are works focusing on Sinophobia during the COVID-19 pandemic, less attention has been given to the recent surge in Islamophobia. A large number of positive cases arising out of the religious Tablighi Jamaat gathering has driven people towards forming anti-Muslim communities around hashtags like #coronajihad, #tablighijamaatvirus on Twitter. In addition to the online spaces, the rise in Islamophobia has also resulted in increased hate crimes in the real world. Hence, an investigation is required to create interventions. To the best of our knowledge, we present the first large-scale quantitative study linking Islamophobia with COVID-19. In this paper, we present CoronaBias dataset which focuses on anti-Muslim hate spanning four months, with over 410,990 tweets from 244,229 unique users. We use this dataset to perform longitudinal analysis. We find the relation between the trend on Twitter with the offline events that happened over time, measure the qualitative changes in the context associated with the Muslim community, and perform macro and micro topic analysis to find prevalent topics. We also explore the nature of the content, focusing on the toxicity of the URLs shared within the tweets present in the CoronaBias dataset. Apart from the content-based analysis, we focus on user analysis, revealing that the portrayal of religion as a symbol of patriotism played a crucial role in deciding how the Muslim community was perceived during the pandemic. Through these experiments, we reveal the existence of anti-Muslim rhetoric around COVID-19 in the Indian sub-continent.

Mohit Chandra, Dheeraj Pailla, Himanshu Bhatia et al.

The exponential rise of online social media has enabled the creation, distribution, and consumption of information at an unprecedented rate. However, it has also led to the burgeoning of various forms of online abuse. Increasing cases of online antisemitism have become one of the major concerns because of its socio-political consequences. Unlike other major forms of online abuse like racism, sexism, etc., online antisemitism has not been studied much from a machine learning perspective. To the best of our knowledge, we present the first work in the direction of automated multimodal detection of online antisemitism. The task poses multiple challenges that include extracting signals across multiple modalities, contextual references, and handling multiple aspects of antisemitism. Unfortunately, there does not exist any publicly available benchmark corpus for this critical task. Hence, we collect and label two datasets with 3,102 and 3,509 social media posts from Twitter and Gab respectively. Further, we present a multimodal deep learning system that detects the presence of antisemitic content and its specific antisemitism category using text and images from posts. We perform an extensive set of experiments on the two datasets to evaluate the efficacy of the proposed system. Finally, we also present a qualitative analysis of our study.

Mohit Chandra, Ashwin Pathak, Eesha Dutta et al.

While extensive popularity of online social media platforms has made information dissemination faster, it has also resulted in widespread online abuse of different types like hate speech, offensive language, sexist and racist opinions, etc. Detection and curtailment of such abusive content is critical for avoiding its psychological impact on victim communities, and thereby preventing hate crimes. Previous works have focused on classifying user posts into various forms of abusive behavior. But there has hardly been any focus on estimating the severity of abuse and the target. In this paper, we present a first of the kind dataset with 7601 posts from Gab which looks at online abuse from the perspective of presence of abuse, severity and target of abusive behavior. We also propose a system to address these tasks, obtaining an accuracy of ~80% for abuse presence, ~82% for abuse target prediction, and ~65% for abuse severity prediction.

Naresh Manwani, Mohit Chandra

In this paper, we propose exact passive-aggressive (PA) online algorithms for learning to rank. The proposed algorithms can be used even when we have interval labels instead of actual labels for examples. The proposed algorithms solve a convex optimization problem at every trial. We find exact solution to those optimization problems to determine the updated parameters. We propose support class algorithm (SCA) which finds the active constraints using the KKT conditions of the optimization problems. These active constrains form support set which determines the set of thresholds that need to be updated. We derive update rules for PA, PA-I and PA-II. We show that the proposed algorithms maintain the ordering of the thresholds after every trial. We provide the mistake bounds of the proposed algorithms in both ideal and general settings. We also show experimentally that the proposed algorithms successfully learn accurate classifiers using interval labels as well as exact labels. Proposed algorithms also do well compared to other approaches.