Fereshteh Soltani

Zhuofang Li, Rafal Kocielnik, Fereshteh Soltani et al.

Millions of players engage daily in competitive online games, communicating through in-game chat. Prior research has focused on detecting relatively small volumes of toxic content using various Natural Language Processing (NLP) techniques for the purpose of moderation. However, recent studies emphasize the importance of detecting prosocial communication, which can be as crucial as identifying toxic interactions. Recognizing prosocial behavior allows for its analysis, rewarding, and promotion. Unlike toxicity, there are limited datasets, models, and resources for identifying prosocial behaviors in game-chat text. In this work, we employed unsupervised discovery combined with game domain expert collaboration to identify and categorize prosocial player behaviors from game chat. We further propose a novel Self-Anchored Attention Model (SAAM) which gives 7.9% improvement compared to the best existing technique. The approach utilizes the entire training set as "anchors" to help improve model performance under the scarcity of training data. This approach led to the development of the first automated system for classifying prosocial behaviors in in-game chats, particularly given the low-resource settings where large-scale labeled data is not available. Our methodology was applied to one of the most popular online gaming titles - Call of Duty(R): Modern Warfare(R)II, showcasing its effectiveness. This research is novel in applying NLP techniques to discover and classify prosocial behaviors in player in-game chat communication. It can help shift the focus of moderation from solely penalizing toxicity to actively encouraging positive interactions on online platforms.

Rafal Kocielnik, Min Kim, Penphob et al.

Detecting prosociality in text--communication intended to affirm, support, or improve others' behavior--is a novel and increasingly important challenge for trust and safety systems. Unlike toxic content detection, prosociality lacks well-established definitions and labeled data, requiring new approaches to both annotation and deployment. We present a practical, three-stage pipeline that enables scalable, high-precision prosocial content classification while minimizing human labeling effort and inference costs. First, we identify the best LLM-based labeling strategy using a small seed set of human-labeled examples. We then introduce a human-AI refinement loop, where annotators review high-disagreement cases between GPT-4 and humans to iteratively clarify and expand the task definition-a critical step for emerging annotation tasks like prosociality. This process results in improved label quality and definition alignment. Finally, we synthesize 10k high-quality labels using GPT-4 and train a two-stage inference system: a lightweight classifier handles high-confidence predictions, while only $\sim$35\% of ambiguous instances are escalated to GPT-4o. This architecture reduces inference costs by $\sim$70% while achieving high precision ($\sim$0.90). Our pipeline demonstrates how targeted human-AI interaction, careful task formulation, and deployment-aware architecture design can unlock scalable solutions for novel responsible AI tasks.