Jane Hsieh

Sander de Jong, Jane Hsieh, Tzu-Sheng Kuo et al.

Across service domains, platform-based gig workers often face a wide range of severe yet hidden vulnerabilities, including opaque pay practices, illusions of flexibility, health and safety risks, and privacy violations. To the general public and inexperienced workers such latent vulnerabilities remain largely unknown and concealed by intentional platform design that gives illusions of adequate labor protections, or $\textit{myths}$. This study examines how workers perceive (and shift their beliefs away from) five commonly held misconceptions regarding gig worker vulnerabilities. In $Phase~I$, crowdworkers ($N~=~236$) rated their agreement with five common myths surrounding vulnerabilities in gig work:$~227$ of them believed one or more myth(s). In $Phase~II$, we challenged these workers to defend their views by presenting an expert- or LLM-generated counterargument. Our findings show workers' underexposure to personal and shared vulnerabilities of gig work, revealing a knowledge gap where persuasive interventions can scalably raise awareness around such hidden labor conditions. We reflect on the effectiveness of different persuasion strategies and discuss implications for promoting more accurate public perceptions that support collective bargaining of workers' rights.

Zahra Abba Omar, Nadia Nahar, Jacob Tjaden et al.

Modern machine learning produces models that are impossible for users or developers to fully understand -- raising concerns about trust, oversight, safety, and human dignity when they are integrated into software products. Transparency and explainability methods aim to provide some help in understanding models, but it remains challenging for developers to design explanations that are understandable to target users and effective for their purpose. Emerging guidelines and regulations set goals but may not provide effective actionable guidance to developers. In a large-scale experiment with 124 participants, we explored how developers approach providing end-user explanations, including what challenges they face, and to what extent specific policies can guide their actions. We investigated whether and how specific forms of policy guidance help developers design explanations and provide evidence for policy compliance for an ML-powered screening tool for diabetic retinopathy. Participants across the board struggled to produce quality explanations and comply with the provided policies. Contrary to our expectations, we found that the nature and specificity of policy guidance had little effect. We posit that participant noncompliance is in part due to a failure to imagine and anticipate the needs of non-technical stakeholders. Drawing on cognitive process theory and the sociological imagination to contextualize participants' failure, we recommend educational interventions.