Pooja Chitkara

Laxmi Pandey, Debjyoti Paul, Pooja Chitkara et al. · meta-ai

Inverse text normalization (ITN) is used to convert the spoken form output of an automatic speech recognition (ASR) system to a written form. Traditional handcrafted ITN rules can be complex to transcribe and maintain. Meanwhile neural modeling approaches require quality large-scale spoken-written pair examples in the same or similar domain as the ASR system (in-domain data), to train. Both these approaches require costly and complex annotations. In this paper, we present a data augmentation technique that effectively generates rich spoken-written numeric pairs from out-of-domain textual data with minimal human annotation. We empirically demonstrate that ITN model trained using our data augmentation technique consistently outperform ITN model trained using only in-domain data across all numeric surfaces like cardinal, currency, and fraction, by an overall accuracy of 14.44%.

Pooja Chitkara, Morgane Riviere, Jade Copet et al. · meta-ai

Speech to text models tend to be trained and evaluated against a single target accent. This is especially true for English for which native speakers from the United States became the main benchmark. In this work, we are going to show how two simple methods: pre-trained embeddings and auxiliary classification losses can improve the performance of ASR systems. We are looking for upgrades as universal as possible and therefore we will explore their impact on several models architectures and several languages.

Edoardo D'Amico, Marco De Nadai, Praveen Chandar et al.

Podcast listening is often grounded in a set of favorite shows, while listener intent can evolve over time. This combination of stable preferences and changing intent motivates recommendation approaches that support both familiarity and exploration. Traditional recommender systems typically emphasize long-term interaction patterns, and are less explicitly designed to incorporate rich contextual signals or flexible, intent-aware discovery objectives. In this setting, models that can jointly reason over semantics, context, and user state offer a promising direction. Large Language Models (LLMs) provide strong semantic reasoning and contextual conditioning for discovery-oriented recommendation, but deploying them in production introduces challenges in catalog grounding, user-level personalization, and latency-critical serving. We address these challenges with GLIDE, a production-scale generative recommender for podcast discovery at Spotify. GLIDE formulates recommendation as an instruction-following task over a discretized catalog using Semantic IDs, enabling grounded generation over a large inventory. The model conditions on recent listening history and lightweight user context, while injecting long-term user embeddings as soft prompts to capture stable preferences under strict inference constraints. We evaluate GLIDE using offline retrieval metrics, human judgments, and LLM-based evaluation, and validate its impact through large-scale online A/B testing. Across experiments involving millions of users, GLIDE increases non-habitual podcast streaming on Spotify home surface by up to 5.4% and new-show discovery by up to 14.3%, while meeting production cost and latency constraints.

Philipp Klumpp, Pooja Chitkara, Leda Sarı et al.

The awareness for biased ASR datasets or models has increased notably in recent years. Even for English, despite a vast amount of available training data, systems perform worse for non-native speakers. In this work, we improve an accent-conversion model (ACM) which transforms native US-English speech into accented pronunciation. We include phonetic knowledge in the ACM training to provide accurate feedback about how well certain pronunciation patterns were recovered in the synthesized waveform. Furthermore, we investigate the feasibility of learned accent representations instead of static embeddings. Generated data was then used to train two state-of-the-art ASR systems. We evaluated our approach on native and non-native English datasets and found that synthetically accented data helped the ASR to better understand speech from seen accents. This observation did not translate to unseen accents, and it was not observed for a model that had been pre-trained exclusively with native speech.

Chunxi Liu, Michael Picheny, Leda Sarı et al.

It is well known that many machine learning systems demonstrate bias towards specific groups of individuals. This problem has been studied extensively in the Facial Recognition area, but much less so in Automatic Speech Recognition (ASR). This paper presents initial Speech Recognition results on "Casual Conversations" -- a publicly released 846 hour corpus designed to help researchers evaluate their computer vision and audio models for accuracy across a diverse set of metadata, including age, gender, and skin tone. The entire corpus has been manually transcribed, allowing for detailed ASR evaluations across these metadata. Multiple ASR models are evaluated, including models trained on LibriSpeech, 14,000 hour transcribed, and over 2 million hour untranscribed social media videos. Significant differences in word error rate across gender and skin tone are observed at times for all models. We are releasing human transcripts from the Casual Conversations dataset to encourage the community to develop a variety of techniques to reduce these statistical biases.

Sahas Dendukuri, Pooja Chitkara, Joel Ruben Antony Moniz et al.

Entity tags in human-machine dialog are integral to natural language understanding (NLU) tasks in conversational assistants. However, current systems struggle to accurately parse spoken queries with the typical use of text input alone, and often fail to understand the user intent. Previous work in linguistics has identified a cross-language tendency for longer speech pauses surrounding nouns as compared to verbs. We demonstrate that the linguistic observation on pauses can be used to improve accuracy in machine-learnt language understanding tasks. Analysis of pauses in French and English utterances from a commercial voice assistant shows the statistically significant difference in pause duration around multi-token entity span boundaries compared to within entity spans. Additionally, in contrast to text-based NLU, we apply pause duration to enrich contextual embeddings to improve shallow parsing of entities. Results show that our proposed novel embeddings improve the relative error rate by up to 8% consistently across three domains for French, without any added annotation or alignment costs to the parser.

Deepak Muralidharan, Joel Ruben Antony Moniz, Sida Gao et al.

Named Entity Recognition (NER) and Entity Linking (EL) play an essential role in voice assistant interaction, but are challenging due to the special difficulties associated with spoken user queries. In this paper, we propose a novel architecture that jointly solves the NER and EL tasks by combining them in a joint reranking module. We show that our proposed framework improves NER accuracy by up to 3.13% and EL accuracy by up to 3.6% in F1 score. The features used also lead to better accuracies in other natural language understanding tasks, such as domain classification and semantic parsing.

Pooja Chitkara, Ashutosh Modi, Pravalika Avvaru et al.

Success of deep learning techniques have renewed the interest in development of dialogue systems. However, current systems struggle to have consistent long term conversations with the users and fail to build rapport. Topic spotting, the task of automatically inferring the topic of a conversation, has been shown to be helpful in making a dialog system more engaging and efficient. We propose a hierarchical model with self attention for topic spotting. Experiments on the Switchboard corpus show the superior performance of our model over previously proposed techniques for topic spotting and deep models for text classification. Additionally, in contrast to offline processing of dialog, we also analyze the performance of our model in a more realistic setting i.e. in an online setting where the topic is identified in real time as the dialog progresses. Results show that our model is able to generalize even with limited information in the online setting.