Hugo A. López

Lukas Kirchdorfer, Artemis Doumeni, Han van der Aa et al.

Efficient resource allocation is a key challenge in business process management, with direct implications for cost, throughput time, and utilization. While recent Reinforcement Learning (RL) approaches have shown promise in deriving adaptive allocation policies, they typically neglect inter-resource collaboration patterns that can strongly influence real-world task handovers. Recognizing this, this paper introduces the first approach for multi-objective optimization of resource-level decision-making, enabling the recommendation of person-specific handover policies. To achieve this, our work combines an existing Multi-Agent System-based process simulator with a multi-objective evolutionary algorithm. The resulting approach produces Pareto-optimal, resource-specific policies that optimize the process across multiple objectives. Experimental results on synthetic and real-world datasets show that our approach reduces costs by an average of 37% and waiting time by 58%, consistently outperforming heuristic baselines and demonstrating the potential of leveraging collaboration-aware optimization to improve process performance.

Andrea Burattin, Hugo A. López, Lasse Starklit

Process discovery is a family of techniques that helps to comprehend processes from their data footprints. Yet, as processes change over time so should their corresponding models, and failure to do so will lead to models that under- or over-approximate behavior. We present a discovery algorithm that extracts declarative processes as Dynamic Condition Response (DCR) graphs from event streams. Streams are monitored to generate temporal representations of the process, later processed to generate declarative models. We validated the technique via quantitative and qualitative evaluations. For the quantitative evaluation, we adopted an extended Jaccard similarity measure to account for process change in a declarative setting. For the qualitative evaluation, we showcase how changes identified by the technique correspond to real changes in an existing process. The technique and the data used for testing are available online.