Kejun Xiao

Qi Sun, Kejun Xiao, Huaipeng Zhao et al.

Existing dialogue systems rely on Query Suggestion (QS) to enhance user engagement. Recent efforts typically employ large language models with Click-Through Rate (CTR) model, yet fail in cold-start scenarios due to their heavy reliance on abundant online click data for effective CTR model training. To bridge this gap, we propose Cold-EQS, an iterative reinforcement learning framework for Cold-Start E-commerce Query Suggestion (EQS). Specifically, we leverage answerability, factuality, and information gain as reward to continuously optimize the quality of suggested queries. To continuously optimize our QS model, we estimate uncertainty for grouped candidate suggested queries to select hard and ambiguous samples from online user queries lacking click signals. In addition, we provide an EQS-Benchmark comprising 16,949 online user queries for offline training and evaluation. Extensive offline and online experiments consistently demonstrate a strong positive correlation between online and offline effectiveness. Both offline and online experimental results demonstrate the superiority of our Cold-EQS, achieving a significant +6.81% improvement in online chatUV.

Zijian Yu, Kejun Xiao, Huaipeng Zhao et al.

In e-commerce, LLM agents show promise for shopping tasks such as recommendations, budgeting, and bundle deals, where accurately capturing user preferences from long-term conversations is critical. However, two challenges hinder realizing this potential: (1) the absence of benchmarks for evaluating long-term preference-aware shopping tasks, and (2) the lack of end-to-end optimization due to existing designs that treat preference identification and shopping assistance as separate components. In this paper, we introduce a novel benchmark with a long-term memory setup, spanning two shopping tasks over 1.2 million real-world products, and propose Shopping Companion, a unified framework that jointly tackles memory retrieval and shopping assistance while supporting user intervention. To train such capabilities, we develop a dual-reward reinforcement learning strategy with tool-wise rewards to handle the sparse and discontinuous rewards inherent in multi-turn interactions. Experimental results demonstrate that even state-of-the-art models (such as GPT-5) achieve success rates under 70% on our benchmark, highlighting the significant challenges in this domain. Notably, our lightweight LLM, trained with Shopping Companion, consistently outperforms strong baselines, achieving better preference capture and task performance, which validates the effectiveness of our unified design.

Jiangyuan Wang, Kejun Xiao, Qi Sun et al.

Existing benchmarks in e-commerce primarily focus on basic user intents, such as finding or purchasing products. However, real-world users often pursue more complex goals, such as applying vouchers, managing budgets, and finding multi-products seller. To bridge this gap, we propose ShoppingBench, a novel end-to-end shopping benchmark designed to encompass increasingly challenging levels of grounded intent. Specifically, we propose a scalable framework to simulate user instructions based on various intents derived from sampled real-world products. To facilitate consistent and reliable evaluations, we provide a large-scale shopping sandbox that serves as an interactive simulated environment, incorporating over 2.5 million real-world products. Experimental results demonstrate that even state-of-the-art language agents (such as GPT-4.1) achieve absolute success rates under 50% on our benchmark tasks, highlighting the significant challenges posed by our ShoppingBench. In addition, we propose a trajectory distillation strategy and leverage supervised fine-tuning, along with reinforcement learning on synthetic trajectories, to distill the capabilities of a large language agent into a smaller one. As a result, our trained agent achieves competitive performance compared to GPT-4.1.