Ryan Fellows

Reece Nicholls, Ryan Fellows, Steve Battle et al.

IT helpdesks are charged with the task of responding quickly to user queries. To give the user confidence that their query matters, the helpdesk will auto-reply to the user with confirmation that their query has been received and logged. This auto-reply may include generic `boiler-plate' text that addresses common problems of the day, with relevant information and links. The approach explored here is to tailor the content of the auto-reply to the user's problem, so as to increase the relevance of the information included. Problem classification is achieved by training a neural network on a suitable corpus of IT helpdesk email data. While this is no substitute for follow-up by helpdesk agents, the aim is that this system will provide a practical stop-gap.

Ryan Fellows, Hisham Ihshaish, Steve Battle et al.

Task-oriented dialogue systems (TODS) are continuing to rise in popularity as various industries find ways to effectively harness their capabilities, saving both time and money. However, even state-of-the-art TODS are not yet reaching their full potential. TODS typically have a primary design focus on completing the task at hand, so the metric of task-resolution should take priority. Other conversational quality attributes that may point to the success, or otherwise, of the dialogue, may be ignored. This can cause interactions between human and dialogue system that leave the user dissatisfied or frustrated. This paper explores the literature on evaluative frameworks of dialogue systems and the role of conversational quality attributes in dialogue systems, looking at if, how, and where they are utilised, and examining their correlation with the performance of the dialogue system.

Mehmet Emin Aydin, Ryan Fellows

This paper presents a proof-of concept study for demonstrating the viability of building collaboration among multiple agents through standard Q learning algorithm embedded in particle swarm optimisation. Collaboration is formulated to be achieved among the agents via some sort competition, where the agents are expected to balance their action in such a way that none of them drifts away of the team and none intervene any fellow neighbours territory. Particles are devised with Q learning algorithm for self training to learn how to act as members of a swarm and how to produce collaborative/collective behaviours. The produced results are supportive to the algorithmic structures suggesting that a substantive collaboration can be build via proposed learning algorithm.