Patrick Zschech

Stefan Feuerriegel, Jochen Hartmann, Christian Janiesch et al.

The term "generative AI" refers to computational techniques that are capable of generating seemingly new, meaningful content such as text, images, or audio from training data. The widespread diffusion of this technology with examples such as Dall-E 2, GPT-4, and Copilot is currently revolutionizing the way we work and communicate with each other. In this article, we provide a conceptualization of generative AI as an entity in socio-technical systems and provide examples of models, systems, and applications. Based on that, we introduce limitations of current generative AI and provide an agenda for Business & Information Systems Engineering (BISE) research. Different from previous works, we focus on generative AI in the context of information systems, and, to this end, we discuss several opportunities and challenges that are unique to the BISE community and make suggestions for impactful directions for BISE research.

Philipp Siebers, Christian Janiesch, Patrick Zschech

In recent years, with the advent of highly scalable artificial-neural-network-based text representation methods the field of natural language processing has seen unprecedented growth and sophistication. It has become possible to distill complex linguistic information of text into multidimensional dense numeric vectors with the use of the distributional hypothesis. As a consequence, text representation methods have been evolving at such a quick pace that the research community is struggling to retain knowledge of the methods and their interrelations. We contribute threefold to this lack of compilation, composition, and systematization by providing a survey of current approaches, by arranging them in a genealogy, and by conceptualizing a taxonomy of text representation methods to examine and explain the state-of-the-art. Our research is a valuable guide and reference for artificial intelligence researchers and practitioners interested in natural language processing applications such as recommender systems, chatbots, and sentiment analysis.

Sven Kruschel, Nico Hambauer, Sven Weinzierl et al.

Machine learning is permeating every conceivable domain to promote data-driven decision support. The focus is often on advanced black-box models due to their assumed performance advantages, whereas interpretable models are often associated with inferior predictive qualities. More recently, however, a new generation of generalized additive models (GAMs) has been proposed that offer promising properties for capturing complex, non-linear patterns while remaining fully interpretable. To uncover the merits and limitations of these models, this study examines the predictive performance of seven different GAMs in comparison to seven commonly used machine learning models based on a collection of twenty tabular benchmark datasets. To ensure a fair and robust model comparison, an extensive hyperparameter search combined with cross-validation was performed, resulting in 68,500 model runs. In addition, this study qualitatively examines the visual output of the models to assess their level of interpretability. Based on these results, the paper dispels the misconception that only black-box models can achieve high accuracy by demonstrating that there is no strict trade-off between predictive performance and model interpretability for tabular data. Furthermore, the paper discusses the importance of GAMs as powerful interpretable models for the field of information systems and derives implications for future work from a socio-technical perspective.

Patrick Zschech, Sven Weinzierl, Nico Hambauer et al.

The number of information systems (IS) studies dealing with explainable artificial intelligence (XAI) is currently exploding as the field demands more transparency about the internal decision logic of machine learning (ML) models. However, most techniques subsumed under XAI provide post-hoc-analytical explanations, which have to be considered with caution as they only use approximations of the underlying ML model. Therefore, our paper investigates a series of intrinsically interpretable ML models and discusses their suitability for the IS community. More specifically, our focus is on advanced extensions of generalized additive models (GAM) in which predictors are modeled independently in a non-linear way to generate shape functions that can capture arbitrary patterns but remain fully interpretable. In our study, we evaluate the prediction qualities of five GAMs as compared to six traditional ML models and assess their visual outputs for model interpretability. On this basis, we investigate their merits and limitations and derive design implications for further improvements.

Johannes Graf, Gino Lancho, Patrick Zschech et al.

The COVID-19 pandemic is accompanied by a massive "infodemic" that makes it hard to identify concise and credible information for COVID-19-related questions, like incubation time, infection rates, or the effectiveness of vaccines. As a novel solution, our paper is concerned with designing a question-answering system based on modern technologies from natural language processing to overcome information overload and misinformation in pandemic situations. To carry out our research, we followed a design science research approach and applied Ingwersen's cognitive model of information retrieval interaction to inform our design process from a socio-technical lens. On this basis, we derived prescriptive design knowledge in terms of design requirements and design principles, which we translated into the construction of a prototypical instantiation. Our implementation is based on the comprehensive CORD-19 dataset, and we demonstrate our artifact's usefulness by evaluating its answer quality based on a sample of COVID-19 questions labeled by biomedical experts.

Sven Kruschel, Julian Rosenberger, Lasse Bohlen et al.

Explainable AI (XAI) techniques aim to provide insights into predictive models and enhance user performance, yet they often fall short of these expectations. Conversational XAI assistants promise to overcome such limitations, but empirical evidence on their impact on objective performance measures remains limited. We propose an experimental design for evaluating explanation assistance through prediction accuracy, model understanding, and error identification. Using an explainable-by-design prediction model, we create conditions where users can outperform the model by identifying and compensating for systematic errors. We compare conversational assistance against Q&A-based assistance to assess which better supports users in working with model explanations. Preliminary results from testing our experimental design show that participants (N=42) in both treatments significantly outperformed the model but reveal no performance differences between assistance types and modest engagement overall. These findings inform refinements for our planned full study, including enhanced engagement interventions and investigation of the mechanisms driving improved predictions.

Sven Kruschel, Lasse Bohlen, Julian Rosenberger et al.

Generalized Additive Models (GAMs) offer a balance between performance and interpretability in machine learning. The interpretability aspect of GAMs is expressed through shape plots, representing the model's decision-making process. However, the visual properties of these plots, e.g. number of kinks (number of local maxima and minima), can impact their complexity and the cognitive load imposed on the viewer, compromising interpretability. Our study, including 57 participants, investigates the relationship between the visual properties of GAM shape plots and cognitive load they induce. We quantify various visual properties of shape plots and evaluate their alignment with participants' perceived cognitive load, based on 144 plots. Our results indicate that the number of kinks metric is the most effective, explaining 86.4% of the variance in users' ratings. We develop a simple model based on number of kinks that provides a practical tool for predicting cognitive load, enabling the assessment of one aspect of GAM interpretability without direct user involvement.

Sandra Zilker, Sven Weinzierl, Mathias Kraus et al.

Proactive analysis of patient pathways helps healthcare providers anticipate treatment-related risks, identify outcomes, and allocate resources. Machine learning (ML) can leverage a patient's complete health history to make informed decisions about future events. However, previous work has mostly relied on so-called black-box models, which are unintelligible to humans, making it difficult for clinicians to apply such models. Our work introduces PatWay-Net, an ML framework designed for interpretable predictions of admission to the intensive care unit (ICU) for patients with symptoms of sepsis. We propose a novel type of recurrent neural network and combine it with multi-layer perceptrons to process the patient pathways and produce predictive yet interpretable results. We demonstrate its utility through a comprehensive dashboard that visualizes patient health trajectories, predictive outcomes, and associated risks. Our evaluation includes both predictive performance - where PatWay-Net outperforms standard models such as decision trees, random forests, and gradient-boosted decision trees - and clinical utility, validated through structured interviews with clinicians. By providing improved predictive accuracy along with interpretable and actionable insights, PatWay-Net serves as a valuable tool for healthcare decision support in the critical case of patients with symptoms of sepsis.

Julian Rosenberger, Lukas Wolfrum, Sven Weinzierl et al.

The rapidly evolving labor market, driven by technological advancements and economic shifts, presents significant challenges for traditional job matching and consultation services. In response, we introduce an advanced support tool for career counselors and job seekers based on CareerBERT, a novel approach that leverages the power of unstructured textual data sources, such as resumes, to provide more accurate and comprehensive job recommendations. In contrast to previous approaches that primarily focus on job recommendations based on a fixed set of concrete job advertisements, our approach involves the creation of a corpus that combines data from the European Skills, Competences, and Occupations (ESCO) taxonomy and EURopean Employment Services (EURES) job advertisements, ensuring an up-to-date and well-defined representation of general job titles in the labor market. Our two-step evaluation approach, consisting of an application-grounded evaluation using EURES job advertisements and a human-grounded evaluation using real-world resumes and Human Resources (HR) expert feedback, provides a comprehensive assessment of CareerBERT's performance. Our experimental results demonstrate that CareerBERT outperforms both traditional and state-of-the-art embedding approaches while showing robust effectiveness in human expert evaluations. These results confirm the effectiveness of CareerBERT in supporting career consultants by generating relevant job recommendations based on resumes, ultimately enhancing the efficiency of job consultations and expanding the perspectives of job seekers. This research contributes to the field of NLP and job recommendation systems, offering valuable insights for both researchers and practitioners in the domain of career consulting and job matching.

David Martens, Galit Shmueli, Theodoros Evgeniou et al.

Understanding the decisions made and actions taken by increasingly complex AI system remains a key challenge. This has led to an expanding field of research in explainable artificial intelligence (XAI), highlighting the potential of explanations to enhance trust, support adoption, and meet regulatory standards. However, the question of what constitutes a "good" explanation is dependent on the goals, stakeholders, and context. At a high level, psychological insights such as the concept of mental model alignment can offer guidance, but success in practice is challenging due to social and technical factors. As a result of this ill-defined nature of the problem, explanations can be of poor quality (e.g. unfaithful, irrelevant, or incoherent), potentially leading to substantial risks. Instead of fostering trust and safety, poorly designed explanations can actually cause harm, including wrong decisions, privacy violations, manipulation, and even reduced AI adoption. Therefore, we caution stakeholders to beware of explanations of AI: while they can be vital, they are not automatically a remedy for transparency or responsible AI adoption, and their misuse or limitations can exacerbate harm. Attention to these caveats can help guide future research to improve the quality and impact of AI explanations.

Christopher Wissuchek, Patrick Zschech

Artificial intelligence (AI) systems are evolving beyond passive tools into autonomous agents capable of reasoning, adapting, and acting with minimal human intervention. Despite their growing presence, a structured framework is lacking to classify and compare these systems. This paper develops a typology of agentic AI systems, introducing eight dimensions that define their cognitive and environmental agency in an ordinal structure. Using a multi-phase methodological approach, we construct and refine this typology, which is then evaluated through a human-AI hybrid approach and further distilled into constructed types. The framework enables researchers and practitioners to analyze varying levels of agency in AI systems. By offering a structured perspective on the progression of AI capabilities, the typology provides a foundation for assessing current systems and anticipating future developments in agentic AI.

Simon Hofmann, Christoph Sommermann, Mathias Kraus et al.

This study explores the prevalence of hate speech (HS) and sentiment in YouTube video comments concerning the Israel-Palestine conflict by analyzing content from both public and private news sources. The research involved annotating 4983 comments for HS and sentiments (neutral, pro-Israel, and pro-Palestine). Subsequently, machine learning (ML) models were developed, demonstrating robust predictive capabilities with area under the receiver operating characteristic (AUROC) scores ranging from 0.83 to 0.90. These models were applied to the extracted comment sections of YouTube videos from public and private sources, uncovering a higher incidence of HS in public sources (40.4%) compared to private sources (31.6%). Sentiment analysis revealed a predominantly neutral stance in both source types, with more pronounced sentiments towards Israel and Palestine observed in public sources. This investigation highlights the dynamic nature of online discourse surrounding the Israel-Palestine conflict and underscores the potential of moderating content in a politically charged environment.

Paul Gümmer, Julian Rosenberger, Mathias Kraus et al.

House price valuation remains challenging due to localized market variations. Existing approaches often rely on black-box machine learning models, which lack interpretability, or simplistic methods like linear regression (LR), which fail to capture market heterogeneity. To address this, we propose a machine learning approach that applies two-stage clustering, first grouping properties based on minimal location-based features before incorporating additional features. Each cluster is then modeled using either LR or a generalized additive model (GAM), balancing predictive performance with interpretability. Constructing and evaluating our models on 43,309 German house property listings from 2023, we achieve a 36% improvement for the GAM and 58% for LR in mean absolute error compared to models without clustering. Additionally, graphical analyses unveil pattern shifts between clusters. These findings emphasize the importance of cluster-specific insights, enhancing interpretability and offering practical value for buyers, sellers, and real estate analysts seeking more reliable property valuations.

Lukas Pätz, Moritz Beyer, Jannik Späth et al.

This study investigates political discourse in the German parliament, the Bundestag, by analyzing approximately 28,000 parliamentary speeches from the last five years. Two machine learning models for topic and sentiment classification were developed and trained on a manually labeled dataset. The models showed strong classification performance, achieving an area under the receiver operating characteristic curve (AUROC) of 0.94 for topic classification (average across topics) and 0.89 for sentiment classification. Both models were applied to assess topic trends and sentiment distributions across political parties and over time. The analysis reveals remarkable relationships between parties and their role in parliament. In particular, a change in style can be observed for parties moving from government to opposition. While ideological positions matter, governing responsibilities also shape discourse. The analysis directly addresses key questions about the evolution of topics, sentiment dynamics, and party-specific discourse strategies in the Bundestag.

Lasse Bohlen, Sven Kruschel, Julian Rosenberger et al.

Previous work has shown that allowing users to adjust a machine learning (ML) model's predictions can reduce aversion to imperfect algorithmic decisions. However, these results were obtained in situations where users had no information about the model's reasoning. Thus, it remains unclear whether interpretable ML models could further reduce algorithm aversion or even render adjustability obsolete. In this paper, we conceptually replicate a well-known study that examines the effect of adjustable predictions on algorithm aversion and extend it by introducing an interpretable ML model that visually reveals its decision logic. Through a pre-registered user study with 280 participants, we investigate how transparency interacts with adjustability in reducing aversion to algorithmic decision-making. Our results replicate the adjustability effect, showing that allowing users to modify algorithmic predictions mitigates aversion. Transparency's impact appears smaller than expected and was not significant for our sample. Furthermore, the effects of transparency and adjustability appear to be more independent than expected.

Julian Rosenberger, Philipp Schröppel, Sven Kruschel et al.

The Rashomon effect describes the observation that in machine learning (ML) multiple models often achieve similar predictive performance while explaining the underlying relationships in different ways. This observation holds even for intrinsically interpretable models, such as Generalized Additive Models (GAMs), which offer users valuable insights into the model's behavior. Given the existence of multiple GAM configurations with similar predictive performance, a natural question is whether we can personalize these configurations based on users' needs for interpretability. In our study, we developed an approach to personalize models based on contextual bandits. In an online experiment with 108 users in a personalized treatment and a non-personalized control group, we found that personalization led to individualized rather than one-size-fits-all configurations. Despite these individual adjustments, the interpretability remained high across both groups, with users reporting a strong understanding of the models. Our research offers initial insights into the potential for personalizing interpretable ML.

Julian Rosenberger, Sophie Kuhlemann, Verena Tiefenbeck et al.

Artificial Intelligence (AI) systems are frequently employed in online services to provide personalized experiences to users based on large collections of data. However, AI systems can be designed in different ways, with black-box AI systems appearing as complex data-processing engines and white-box AI systems appearing as fully transparent data-processors. As such, it is reasonable to assume that these different design choices also affect user perception and thus their willingness to share data. To this end, we conducted a pre-registered, scenario-based online experiment with 240 participants and investigated how transparent and non-transparent data-processing entities influenced data-sharing intentions. Surprisingly, our results revealed no significant difference in willingness to share data across entities, challenging the notion that transparency increases data-sharing willingness. Furthermore, we found that a general attitude of trust towards AI has a significant positive influence, especially in the transparent AI condition, whereas privacy concerns did not significantly affect data-sharing decisions.

Theodor Stoecker, Nico Hambauer, Patrick Zschech et al.

Feature selection is a critical component in predictive analytics that significantly affects the prediction accuracy and interpretability of models. Intrinsic methods for feature selection are built directly into model learning, providing a fast and attractive option for large amounts of data. Machine learning algorithms, such as penalized regression models (e.g., lasso) are the most common choice when it comes to in-built feature selection. However, they fail to capture non-linear relationships, which ultimately affects their ability to predict outcomes in intricate datasets. In this paper, we propose IGANN Sparse, a novel machine learning model from the family of generalized additive models, which promotes sparsity through a non-linear feature selection process during training. This ensures interpretability through improved model sparsity without sacrificing predictive performance. Moreover, IGANN Sparse serves as an exploratory tool for information systems researchers to unveil important non-linear relationships in domains that are characterized by complex patterns. Our ongoing research is directed at a thorough evaluation of the IGANN Sparse model, including user studies that allow to assess how well users of the model can benefit from the reduced number of features. This will allow for a deeper understanding of the interactions between linear vs. non-linear modeling, number of selected features, and predictive performance.

Moritz Drobnitzky, Jonas Friederich, Bernhard Egger et al.

Strong demand for autonomous vehicles and the wide availability of 3D sensors are continuously fueling the proposal of novel methods for 3D object detection. In this paper, we provide a comprehensive survey of recent developments from 2012-2021 in 3D object detection covering the full pipeline from input data, over data representation and feature extraction to the actual detection modules. We introduce fundamental concepts, focus on a broad range of different approaches that have emerged over the past decade, and propose a systematization that provides a practical framework for comparing these approaches with the goal of guiding future development, evaluation and application activities. Specifically, our survey and systematization of 3D object detection models and methods can help researchers and practitioners to get a quick overview of the field by decomposing 3DOD solutions into more manageable pieces.

Maximilian Harl, Marvin Herchenbach, Sven Kruschel et al.

In recent years, large pre-trained deep neural networks (DNNs) have revolutionized the field of computer vision (CV). Although these DNNs have been shown to be very well suited for general image recognition tasks, application in industry is often precluded for three reasons: 1) large pre-trained DNNs are built on hundreds of millions of parameters, making deployment on many devices impossible, 2) the underlying dataset for pre-training consists of general objects, while industrial cases often consist of very specific objects, such as structures on solar wafers, 3) potentially biased pre-trained DNNs raise legal issues for companies. As a remedy, we study neural networks for CV that we train from scratch. For this purpose, we use a real-world case from a solar wafer manufacturer. We find that our neural networks achieve similar performances as pre-trained DNNs, even though they consist of far fewer parameters and do not rely on third-party datasets.

Patrick Zschech, Jannis Walk, Kai Heinrich et al.

Computer vision (CV) techniques try to mimic human capabilities of visual perception to support labor-intensive and time-consuming tasks like the recognition and localization of critical objects. Nowadays, CV increasingly relies on artificial intelligence (AI) to automatically extract useful information from images that can be utilized for decision support and business process automation. However, the focus of extant research is often exclusively on technical aspects when designing AI-based CV systems while neglecting socio-technical facets, such as trust, control, and autonomy. For this purpose, we consider the design of such systems from a hybrid intelligence (HI) perspective and aim to derive prescriptive design knowledge for CV-based HI systems. We apply a reflective, practice-inspired design science approach and accumulate design knowledge from six comprehensive CV projects. As a result, we identify four design-related mechanisms (i.e., automation, signaling, modification, and collaboration) that inform our derived meta-requirements and design principles. This can serve as a basis for further socio-technical research on CV-based HI systems.

Christoph Sager, Christian Janiesch, Patrick Zschech

Supervised machine learning methods for image analysis require large amounts of labelled training data to solve computer vision problems. The recent rise of deep learning algorithms for recognising image content has led to the emergence of many ad-hoc labelling tools. With this survey, we capture and systematise the commonalities as well as the distinctions between existing image labelling software. We perform a structured literature review to compile the underlying concepts and features of image labelling software such as annotation expressiveness and degree of automation. We structure the manual labelling task by its organisation of work, user interface design options, and user support techniques to derive a systematisation schema for this survey. Applying it to available software and the body of literature, enabled us to uncover several application archetypes and key domains such as image retrieval or instance identification in healthcare or television.

Christian Janiesch, Patrick Zschech, Kai Heinrich

Today, intelligent systems that offer artificial intelligence capabilities often rely on machine learning. Machine learning describes the capacity of systems to learn from problem-specific training data to automate the process of analytical model building and solve associated tasks. Deep learning is a machine learning concept based on artificial neural networks. For many applications, deep learning models outperform shallow machine learning models and traditional data analysis approaches. In this article, we summarize the fundamentals of machine learning and deep learning to generate a broader understanding of the methodical underpinning of current intelligent systems. In particular, we provide a conceptual distinction between relevant terms and concepts, explain the process of automated analytical model building through machine learning and deep learning, and discuss the challenges that arise when implementing such intelligent systems in the field of electronic markets and networked business. These naturally go beyond technological aspects and highlight issues in human-machine interaction and artificial intelligence servitization.

Christoph Sager, Patrick Zschech, Niklas Kühl

Within the past decade, the rise of applications based on artificial intelligence (AI) in general and machine learning (ML) in specific has led to many significant contributions within different domains. The applications range from robotics over medical diagnoses up to autonomous driving. However, nearly all applications rely on trained data. In case this data consists of 3D images, it is of utmost importance that the labeling is as accurate as possible to ensure high-quality outcomes of the ML models. Labeling in the 3D space is mostly manual work performed by expert workers, where they draw 3D bounding boxes around target objects the ML model should later automatically identify, e.g., pedestrians for autonomous driving or cancer cells within radiography. While a small range of recent 3D labeling tools exist, they all share three major shortcomings: (i) they are specified for autonomous driving applications, (ii) they lack convenience and comfort functions, and (iii) they have high dependencies and little flexibility in data format. Therefore, we propose a novel labeling tool for 3D object detection in point clouds to address these shortcomings.