Ashwath David

Vignesh Ethiraj, Ashwath David, Sidhanth Menon et al.

The specialized vocabulary and nuanced concepts of the telecommunications industry pose persistent challenges for standard Natural Language Processing (NLP) models. Generic embedding models often struggle to represent telecom-specific semantics, limiting their utility in retrieval and downstream tasks. We present T-VEC (Telecom Vectorization Model), a domain-adapted embedding model fine-tuned from the gte-Qwen2-1.5B-instruct backbone using a triplet loss objective. Fine-tuning was performed on T-Embed, a high-quality, large-scale dataset covering diverse telecom concepts, standards, and operational scenarios. Although T-Embed contains some proprietary material and cannot be fully released, we open source 75% of the dataset to support continued research in domain-specific representation learning. On a custom benchmark comprising 1500 query-passage pairs from IETF RFCs and vendor manuals, T-VEC surpasses MPNet, BGE, Jina and E5, demonstrating superior domain grounding and semantic precision in telecom-specific retrieval. Embedding visualizations further showcase tight clustering of telecom-relevant concepts. We release T-VEC and its tokenizer to support semantically faithful NLP applications within the telecom domain.

Vignesh Ethiraj, Ashwath David, Sidhanth Menon et al.

We introduce a low-latency telecom AI voice agent pipeline for real-time, interactive telecommunications use, enabling advanced voice AI for call center automation, intelligent IVR (Interactive Voice Response), and AI-driven customer support. The solution is built for telecom, combining four specialized models by NetoAI: TSLAM, a 4-bit quantized Telecom-Specific Large Language Model (LLM); T-VEC, a Telecom-Specific Embedding Model; TTE, a Telecom-Specific Automatic Speech Recognition (ASR) model; and T-Synth, a Telecom-Specific Text-to-Speech (TTS) model. These models enable highly responsive, domain-adapted voice AI agents supporting knowledge-grounded spoken interactions with low latency. The pipeline integrates streaming ASR (TTE), conversational intelligence (TSLAM), retrieval augmented generation (RAG) over telecom documents, and real-time TTS (T-Synth), setting a new benchmark for telecom voice assistants. To evaluate the system, we built a dataset of 500 human-recorded telecom questions from RFCs, simulating real telecom agent queries. This framework allows analysis of latency, domain relevance, and real-time performance across the stack. Results show that TSLAM, TTE, and T-Synth deliver real-time factors (RTF) below 1.0, supporting enterprise, low-latency telecom deployments. These AI agents -- powered by TSLAM, TTE, and T-Synth -- provide a foundation for next-generation telecom AI, enabling automated customer support, diagnostics, and more.