Mingfei Liang

Xiaoyu Zhang, Ruobing Xie, Yougang Lyu et al.

Conversational recommender systems (CRSs) are able to elicit user preferences through multi-turn dialogues. They typically incorporate external knowledge and pre-trained language models to capture the dialogue context. Most CRS approaches, trained on benchmark datasets, assume that the standard items and responses in these benchmarks are optimal. However, they overlook that users may express negative emotions with the standard items and may not feel emotionally engaged by the standard responses. This issue leads to a tendency to replicate the logic of recommenders in the dataset instead of aligning with user needs. To remedy this misalignment, we introduce empathy within a CRS. With empathy we refer to a system's ability to capture and express emotions. We propose an empathetic conversational recommender (ECR) framework. ECR contains two main modules: emotion-aware item recommendation and emotion-aligned response generation. Specifically, we employ user emotions to refine user preference modeling for accurate recommendations. To generate human-like emotional responses, ECR applies retrieval-augmented prompts to fine-tune a pre-trained language model aligning with emotions and mitigating hallucination. To address the challenge of insufficient supervision labels, we enlarge our empathetic data using emotion labels annotated by large language models and emotional reviews collected from external resources. We propose novel evaluation metrics to capture user satisfaction in real-world CRS scenarios. Our experiments on the ReDial dataset validate the efficacy of our framework in enhancing recommendation accuracy and improving user satisfaction.

Haojie Zhang, Mingfei Liang, Ruobing Xie et al.

In this work, we revisit the Transformer-based pre-trained language models and identify two different types of information confusion in position encoding and model representations, respectively. Firstly, we show that in the relative position encoding, the joint modeling about relative distances and directions brings confusion between two heterogeneous information. It may make the model unable to capture the associative semantics of the same distance and the opposite directions, which in turn affects the performance of downstream tasks. Secondly, we notice the BERT with Mask Language Modeling (MLM) pre-training objective outputs similar token representations (last hidden states of different tokens) and head representations (attention weights of different heads), which may make the diversity of information expressed by different tokens and heads limited. Motivated by the above investigation, we propose two novel techniques to improve pre-trained language models: Decoupled Directional Relative Position (DDRP) encoding and MTH pre-training objective. DDRP decouples the relative distance features and the directional features in classical relative position encoding. MTH applies two novel auxiliary regularizers besides MLM to enlarge the dissimilarities between (a) last hidden states of different tokens, and (b) attention weights of different heads. These designs allow the model to capture different categories of information more clearly, as a way to alleviate information confusion in representation learning for better optimization. Extensive experiments and ablation studies on GLUE benchmark demonstrate the effectiveness of our proposed methods.