Christopher Symons

Junfeng Liu, Christopher Symons, Ranga Raju Vatsavai

Conversational AI has become an increasingly prominent and practical application of machine learning. However, existing conversational AI techniques still suffer from various limitations. One such limitation is a lack of well-developed methods for incorporating auxiliary information that could help a model understand conversational context better. In this paper, we explore how persona-based information could help improve the quality of response generation in conversations. First, we provide a literature review focusing on the current state-of-the-art methods that utilize persona information. We evaluate two strong baseline methods, the Ranking Profile Memory Network and the Poly-Encoder, on the NeurIPS ConvAI2 benchmark dataset. Our analysis elucidates the importance of incorporating persona information into conversational systems. Additionally, our study highlights several limitations with current state-of-the-art methods and outlines challenges and future research directions for advancing personalized conversational AI technology.

Weixin Liu, Congning Ni, Qingyuan Song et al.

Brief Hospital Course (BHC) narratives must be clinically useful yet faithful to fragmented EHR evidence. LLM-based clinical summarizers still introduce unsupported statements, and alignment can encourage omissions ("say-less" degeneration). We introduce VERI-DPO, which uses claim verification to mine preferences and distill them into the summarizer with Direct Preference Optimization (DPO). On MIMIC-III-Ext-VeriFact-BHC (100 ICU patients; patient-level splits), we train a retrieval-augmented verifier to label claim-evidence pairs as Supported, Not Supported, or Not Addressed via a single-token format. The verifier scores sentence-level claims from sampled BHC candidates and aggregates margins into a coverage-aware utility to mine length-controlled, contradiction-anchored preference pairs. On held-out patients, verifier-mined preferences separate candidates by contradiction density, and VERI-DPO reduces Not Supported claim rates from 10.7% to 1.9% (local verifier judge) and from 11.6% to 6.4% (GPT-4o judge), while improving validity from 76.7% to 82.5% and maintaining informative length.

Junfeng Liu, Christopher Symons, Ranga Raju Vatsavai

Recent advances in machine learning and deep learning have led to the widespread use of Conversational AI in many practical applications. However, it is still very challenging to leverage auxiliary information that can provide conversational context or personalized tuning to improve the quality of conversations. For example, there has only been limited research on using an individuals persona information to improve conversation quality, and even state-of-the-art conversational AI techniques are unable to effectively leverage signals from heterogeneous sources of auxiliary data, such as multi-modal interaction data, demographics, SDOH data, etc. In this paper, we present a novel Persona-Coded Poly-Encoder method that leverages persona information in a multi-stream encoding scheme to improve the quality of response generation for conversations. To show the efficacy of the proposed method, we evaluate our method on two different persona-based conversational datasets, and compared against two state-of-the-art methods. Our experimental results and analysis demonstrate that our method can improve conversation quality over the baseline method Poly-Encoder by 3.32% and 2.94% in terms of BLEU score and HR@1, respectively. More significantly, our method offers a path to better utilization of multi-modal data in conversational tasks. Lastly, our study outlines several challenges and future research directions for advancing personalized conversational AI technology.

Congning Ni, Sarvech Qadir, Bryan Steitz et al.

Mental health concerns are often expressed outside clinical settings, including in high-distress help seeking, where safety-critical guidance may be needed. Consumer health informatics systems increasingly incorporate large language models (LLMs) for mental health question answering, yet many evaluations underrepresent narrative, high-distress inquiries. We introduce UTCO (User, Topic, Context, Tone), a prompt construction framework that represents an inquiry as four controllable elements for systematic stress testing. Using 2,075 UTCO-generated prompts, we evaluated Llama 3.3 and annotated hallucinations (fabricated or incorrect clinical content) and omissions (missing clinically necessary or safety-critical guidance). Hallucinations occurred in 6.5% of responses and omissions in 13.2%, with omissions concentrated in crisis and suicidal ideation prompts. Across regression, element-specific matching, and similarity-matched comparisons, failures were most consistently associated with context and tone, while user-background indicators showed no systematic differences after balancing. These findings support evaluating omissions as a primary safety outcome and moving beyond static benchmark question sets.