Yejin Yoon

Yejin Yoon, Jungyeon Lee, Kangsan Kim et al.

Task-oriented dialogue (TOD) systems are commonly designed with the presumption that each utterance represents a single intent. However, this assumption may not accurately reflect real-world situations, where users frequently express multiple intents within a single utterance. While there is an emerging interest in multi-intent detection (MID), existing in-domain datasets such as MixATIS and MixSNIPS have limitations in their formulation. To address these issues, we present BlendX, a suite of refined datasets featuring more diverse patterns than their predecessors, elevating both its complexity and diversity. For dataset construction, we utilize both rule-based heuristics as well as a generative tool -- OpenAI's ChatGPT -- which is augmented with a similarity-driven strategy for utterance selection. To ensure the quality of the proposed datasets, we also introduce three novel metrics that assess the statistical properties of an utterance related to word count, conjunction use, and pronoun usage. Extensive experiments on BlendX reveal that state-of-the-art MID models struggle with the challenges posed by the new datasets, highlighting the need to reexamine the current state of the MID field. The dataset is available at https://github.com/HYU-NLP/BlendX.

Yejin Yoon, Minseo Kim, Taeuk Kim

Users often omit essential details in their requests to LLM-based agents, resulting in under-specified inputs for tool use. This poses a fundamental challenge for tool-augmented agents, as API execution typically requires complete arguments, highlighting the need for personalized tool calling. To study this problem, we introduce MPT, a benchmark comprising 265 multi-session dialogues that cover three challenges: Preference Recall, Preference Induction, and Preference Transfer. We also propose PRefine, a test-time memory-augmented method that represents user preferences as evolving hypotheses. Through a generate--verify--refine loop, it extracts reusable constraints from history and improves tool-calling accuracy while using only 1.24% of the tokens required by full-history prompting. These results indicate that robust personalization in agentic systems depends on memory that captures the reasons behind user choices, not just the choices themselves.

Yejin Yoon, Yuri Son, Namyoung So et al.

Conversational agents have traditionally been developed for either task-oriented dialogue (TOD) or open-ended chitchat, with limited progress in unifying the two. Yet, real-world conversations naturally involve fluid transitions between these modes. To address this gap, we introduce TACT (TOD-And-Chitchat Transition), a dataset designed for transition-aware dialogue modeling that incorporates structurally diverse and integrated mode flows. TACT supports both user- and agent-driven mode switches, enabling robust modeling of complex conversational dynamics. To evaluate an agent's ability to initiate and recover from mode transitions, we propose two new metrics -- Switch and Recovery. Models trained on TACT outperform baselines in both intent detection and mode transition handling. Moreover, applying Direct Preference Optimization (DPO) to TACT-trained models yields additional gains, achieving 75.74\% joint mode-intent accuracy and a 70.1\% win rate against GPT-4o in human evaluation. These results demonstrate that pairing structurally diverse data with DPO enhances response quality and transition control, paving the way for more proactive and transition-aware conversational agents.