Vikas Bhardwaj

Stan Peshterliev, Barlas Oguz, Debojeet Chatterjee et al.

Question answering (QA) is an important use case on voice assistants. A popular approach to QA is extractive reading comprehension (RC) which finds an answer span in a text passage. However, extractive answers are often unnatural in a conversational context which results in suboptimal user experience. In this work, we investigate conversational answer generation for QA. We propose AnswerBART, an end-to-end generative RC model which combines answer generation from multiple passages with passage ranking and answerability. Moreover, a hurdle in applying generative RC are hallucinations where the answer is factually inconsistent with the passage text. We leverage recent work from summarization to evaluate factuality. Experiments show that AnswerBART significantly improves over previous best published results on MS MARCO 2.1 NLGEN by 2.5 ROUGE-L and NarrativeQA by 9.4 ROUGE-L.

Phillip Keung, Wei Niu, Yichao Lu et al.

We discuss the problem of echographic transcription in autoregressive sequence-to-sequence attentional architectures for automatic speech recognition, where a model produces very long sequences of repetitive outputs when presented with out-of-domain utterances. We decode audio from the British National Corpus with an attentional encoder-decoder model trained solely on the LibriSpeech corpus. We observe that there are many 5-second recordings that produce more than 500 characters of decoding output (i.e. more than 100 characters per second). A frame-synchronous hybrid (DNN-HMM) model trained on the same data does not produce these unusually long transcripts. These decoding issues are reproducible in a speech transformer model from ESPnet, and to a lesser extent in a self-attention CTC model, suggesting that these issues are intrinsic to the use of the attention mechanism. We create a separate length prediction model to predict the correct number of wordpieces in the output, which allows us to identify and truncate problematic decoding results without increasing word error rates on the LibriSpeech task.

Phillip Keung, Yichao Lu, Vikas Bhardwaj

Contextual word embeddings (e.g. GPT, BERT, ELMo, etc.) have demonstrated state-of-the-art performance on various NLP tasks. Recent work with the multilingual version of BERT has shown that the model performs very well in zero-shot and zero-resource cross-lingual settings, where only labeled English data is used to finetune the model. We improve upon multilingual BERT's zero-resource cross-lingual performance via adversarial learning. We report the magnitude of the improvement on the multilingual MLDoc text classification and CoNLL 2002/2003 named entity recognition tasks. Furthermore, we show that language-adversarial training encourages BERT to align the embeddings of English documents and their translations, which may be the cause of the observed performance gains.

Yichao Lu, Phillip Keung, Faisal Ladhak et al.

We incorporate an explicit neural interlingua into a multilingual encoder-decoder neural machine translation (NMT) architecture. We demonstrate that our model learns a language-independent representation by performing direct zero-shot translation (without using pivot translation), and by using the source sentence embeddings to create an English Yelp review classifier that, through the mediation of the neural interlingua, can also classify French and German reviews. Furthermore, we show that, despite using a smaller number of parameters than a pairwise collection of bilingual NMT models, our approach produces comparable BLEU scores for each language pair in WMT15.

Yichao Lu, Phillip Keung, Shaonan Zhang et al.

We describe a prototype dialogue response generation model for the customer service domain at Amazon. The model, which is trained in a weakly supervised fashion, measures the similarity between customer questions and agent answers using a dual encoder network, a Siamese-like neural network architecture. Answer templates are extracted from embeddings derived from past agent answers, without turn-by-turn annotations. Responses to customer inquiries are generated by selecting the best template from the final set of templates. We show that, in a closed domain like customer service, the selected templates cover $>$70\% of past customer inquiries. Furthermore, the relevance of the model-selected templates is significantly higher than templates selected by a standard tf-idf baseline.