Eunah Cho

Yancheng Wang, Ziyan Jiang, Zheng Chen et al. · amazon-science

While the recommendation system (RS) has advanced significantly through deep learning, current RS approaches usually train and fine-tune models on task-specific datasets, limiting their generalizability to new recommendation tasks and their ability to leverage external knowledge due to model scale and data size constraints. Thus, we designed an LLM-powered autonomous recommender agent, RecMind, which is capable of leveraging external knowledge, utilizing tools with careful planning to provide zero-shot personalized recommendations. We propose a Self-Inspiring algorithm to improve the planning ability. At each intermediate step, the LLM self-inspires to consider all previously explored states to plan for the next step. This mechanism greatly improves the model's ability to comprehend and utilize historical information in planning for recommendation. We evaluate RecMind's performance in various recommendation scenarios. Our experiment shows that RecMind outperforms existing zero/few-shot LLM-based recommendation baseline methods in various tasks and achieves comparable performance to a fully trained recommendation model P5.

Jinglun Cai, Mingda Li, Ziyan Jiang et al. · amazon-science

Query Rewriting (QR) plays a critical role in large-scale dialogue systems for reducing frictions. When there is an entity error, it imposes extra challenges for a dialogue system to produce satisfactory responses. In this work, we propose KG-ECO: Knowledge Graph enhanced Entity COrrection for query rewriting, an entity correction system with corrupt entity span detection and entity retrieval/re-ranking functionalities. To boost the model performance, we incorporate Knowledge Graph (KG) to provide entity structural information (neighboring entities encoded by graph neural networks) and textual information (KG entity descriptions encoded by RoBERTa). Experimental results show that our approach yields a clear performance gain over two baselines: utterance level QR and entity correction without utilizing KG information. The proposed system is particularly effective for few-shot learning cases where target entities are rarely seen in training or there is a KG relation between the target entity and other contextual entities in the query.

Minqian Liu, Ying Shen, Zhiyang Xu et al.

Natural Language Generation (NLG) typically involves evaluating the generated text in various aspects (e.g., consistency and naturalness) to obtain a comprehensive assessment. However, multi-aspect evaluation remains challenging as it may require the evaluator to generalize to any given evaluation aspect even if it's absent during training. In this paper, we introduce X-Eval, a two-stage instruction tuning framework to evaluate the text in both seen and unseen aspects customized by end users. X-Eval consists of two learning stages: the vanilla instruction tuning stage that improves the model's ability to follow evaluation instructions, and an enhanced instruction tuning stage that exploits the connections between fine-grained evaluation aspects to better assess text quality. To support the training of X-Eval, we collect AspectInstruct, the first instruction tuning dataset tailored for multi-aspect NLG evaluation spanning 27 diverse evaluation aspects with 65 tasks. To enhance task diversity, we devise an augmentation strategy that converts human rating annotations into diverse forms of NLG evaluation tasks, including scoring, comparison, ranking, and Boolean question answering. Extensive experiments across three essential categories of NLG tasks: dialogue generation, summarization, and data-to-text coupled with 21 aspects in meta-evaluation, demonstrate that our X-Eval enables even a lightweight language model to achieve a comparable if not higher correlation with human judgments compared to the state-of-the-art NLG evaluators, such as GPT-4.

Zheng Chen, Ziyan Jiang, Fan Yang et al.

Conversational AI systems such as Alexa need to understand defective queries to ensure robust conversational understanding and reduce user friction. These defective queries often arise from user ambiguities, mistakes, or errors in automatic speech recognition (ASR) and natural language understanding (NLU). Personalized query rewriting is an approach that focuses on reducing defects in queries by taking into account the user's individual behavior and preferences. It typically relies on an index of past successful user interactions with the conversational AI. However, unseen interactions within the user's history present additional challenges for personalized query rewriting. This paper presents our "Collaborative Query Rewriting" approach, which specifically addresses the task of rewriting new user interactions that have not been previously observed in the user's history. This approach builds a "User Feedback Interaction Graph" (FIG) of historical user-entity interactions and leverages multi-hop graph traversal to enrich each user's index to cover future unseen defective queries. The enriched user index is called a Collaborative User Index and contains hundreds of additional entries. To counteract precision degradation from the enlarged index, we add additional transformer layers to the L1 retrieval model and incorporate graph-based and guardrail features into the L2 ranking model. Since the user index can be pre-computed, we further investigate the utilization of a Large Language Model (LLM) to enhance the FIG for user-entity link prediction in the Video/Music domains. Specifically, this paper investigates the Dolly-V2 7B model. We found that the user index augmented by the fine-tuned Dolly-V2 generation significantly enhanced the coverage of future unseen user interactions, thereby boosting QR performance on unseen queries compared with the graph traversal only approach.

Fan Yang, Zheng Chen, Ziyan Jiang et al.

Large language models (LLMs) have recently received significant attention for their exceptional capabilities. Despite extensive efforts in developing general-purpose LLMs that can be utilized in various natural language processing (NLP) tasks, there has been less research exploring their potential in recommender systems. In this paper, we propose a novel framework, named PALR, which aiming to combine user history behaviors (such as clicks, purchases, ratings, etc.) with LLMs to generate user preferred items. Specifically, we first use user/item interactions as guidance for candidate retrieval. Then we adopt a LLM-based ranking model to generate recommended items. Unlike existing approaches that typically adopt general-purpose LLMs for zero/few-shot recommendation testing or training on small-sized language models (with less than 1 billion parameters), which cannot fully elicit LLMs' reasoning abilities and leverage rich item side parametric knowledge, we fine-tune a 7 billion parameters LLM for the ranking purpose. This model takes retrieval candidates in natural language format as input, with instruction which explicitly asking to select results from input candidates during inference. Our experimental results demonstrate that our solution outperforms state-of-the-art models on various sequential recommendation tasks.

Thai Son Nguyen, Jan Niehues, Eunah Cho et al.

User studies have shown that reducing the latency of our simultaneous lecture translation system should be the most important goal. We therefore have worked on several techniques for reducing the latency for both components, the automatic speech recognition and the speech translation module. Since the commonly used commitment latency is not appropriate in our case of continuous stream decoding, we focused on word latency. We used it to analyze the performance of our current system and to identify opportunities for improvements. In order to minimize the latency we combined run-on decoding with a technique for identifying stable partial hypotheses when stream decoding and a protocol for dynamic output update that allows to revise the most recent parts of the transcription. This combination reduces the latency at word level, where the words are final and will never be updated again in the future, from 18.1s to 1.1s without sacrificing performance in terms of word error rate.

Varun Kumar, Ashutosh Choudhary, Eunah Cho

Language model based pre-trained models such as BERT have provided significant gains across different NLP tasks. In this paper, we study different types of transformer based pre-trained models such as auto-regressive models (GPT-2), auto-encoder models (BERT), and seq2seq models (BART) for conditional data augmentation. We show that prepending the class labels to text sequences provides a simple yet effective way to condition the pre-trained models for data augmentation. Additionally, on three classification benchmarks, pre-trained Seq2Seq model outperforms other data augmentation methods in a low-resource setting. Further, we explore how different pre-trained model based data augmentation differs in-terms of data diversity, and how well such methods preserve the class-label information.

Eunah Cho, He Xie, John P. Lalor et al.

Expanding new functionalities efficiently is an ongoing challenge for single-turn task-oriented dialogue systems. In this work, we explore functionality-specific semi-supervised learning via self-training. We consider methods that augment training data automatically from unlabeled data sets in a functionality-targeted manner. In addition, we examine multiple techniques for efficient selection of augmented utterances to reduce training time and increase diversity. First, we consider paraphrase detection methods that attempt to find utterance variants of labeled training data with good coverage. Second, we explore sub-modular optimization based on n-grams features for utterance selection. Experiments show that functionality-specific self-training is very effective for improving system performance. In addition, methods optimizing diversity can reduce training data in many cases to 50% with little impact on performance.

Jan Niehues, Eunah Cho

Linguistic resources such as part-of-speech (POS) tags have been extensively used in statistical machine translation (SMT) frameworks and have yielded better performances. However, usage of such linguistic annotations in neural machine translation (NMT) systems has been left under-explored. In this work, we show that multi-task learning is a successful and a easy approach to introduce an additional knowledge into an end-to-end neural attentional model. By jointly training several natural language processing (NLP) tasks in one system, we are able to leverage common information and improve the performance of the individual task. We analyze the impact of three design decisions in multi-task learning: the tasks used in training, the training schedule, and the degree of parameter sharing across the tasks, which is defined by the network architecture. The experiments are conducted for an German to English translation task. As additional linguistic resources, we exploit POS information and named-entities (NE). Experiments show that the translation quality can be improved by up to 1.5 BLEU points under the low-resource condition. The performance of the POS tagger is also improved using the multi-task learning scheme.

Jan Niehues, Eunah Cho, Thanh-Le Ha et al.

In this paper, we offer an in-depth analysis about the modeling and search performance. We address the question if a more complex search algorithm is necessary. Furthermore, we investigate the question if more complex models which might only be applicable during rescoring are promising. By separating the search space and the modeling using $n$-best list reranking, we analyze the influence of both parts of an NMT system independently. By comparing differently performing NMT systems, we show that the better translation is already in the search space of the translation systems with less performance. This results indicate that the current search algorithms are sufficient for the NMT systems. Furthermore, we could show that even a relatively small $n$-best list of $50$ hypotheses already contain notably better translations.

Jan Niehues, Eunah Cho, Thanh-Le Ha et al.

Recently, the development of neural machine translation (NMT) has significantly improved the translation quality of automatic machine translation. While most sentences are more accurate and fluent than translations by statistical machine translation (SMT)-based systems, in some cases, the NMT system produces translations that have a completely different meaning. This is especially the case when rare words occur. When using statistical machine translation, it has already been shown that significant gains can be achieved by simplifying the input in a preprocessing step. A commonly used example is the pre-reordering approach. In this work, we used phrase-based machine translation to pre-translate the input into the target language. Then a neural machine translation system generates the final hypothesis using the pre-translation. Thereby, we use either only the output of the phrase-based machine translation (PBMT) system or a combination of the PBMT output and the source sentence. We evaluate the technique on the English to German translation task. Using this approach we are able to outperform the PBMT system as well as the baseline neural MT system by up to 2 BLEU points. We analyzed the influence of the quality of the initial system on the final result.