Joshua A. Ferris

Fadel M. Megahed, Ying-Ju Chen, Joshua A. Ferris et al.

Generative Artificial Intelligence (AI) models such as OpenAI's ChatGPT have the potential to revolutionize Statistical Process Control (SPC) practice, learning, and research. However, these tools are in the early stages of development and can be easily misused or misunderstood. In this paper, we give an overview of the development of Generative AI. Specifically, we explore ChatGPT's ability to provide code, explain basic concepts, and create knowledge related to SPC practice, learning, and research. By investigating responses to structured prompts, we highlight the benefits and limitations of the results. Our study indicates that the current version of ChatGPT performs well for structured tasks, such as translating code from one language to another and explaining well-known concepts but struggles with more nuanced tasks, such as explaining less widely known terms and creating code from scratch. We find that using new AI tools may help practitioners, educators, and researchers to be more efficient and productive. However, in their current stages of development, some results are misleading and wrong. Overall, the use of generative AI models in SPC must be properly validated and used in conjunction with other methods to ensure accurate results.

Fadel M. Megahed, Ying-Ju Chen, Joshua A. Ferris et al.

As generative AI ('GenAI') continues to evolve, educators face the challenge of preparing students for a future where AI-assisted work is integral to professional success. This paper introduces ChatISA, an in-house, multi-model AI chatbot designed to support students and faculty in an Information Systems and Analytics (ISA) department. ChatISA comprises four primary modules: Coding Companion, Project Coach, Exam Ally, and Interview Mentor, each tailored to enhance different aspects of the educational experience. Through iterative development, student feedback, and leveraging open-source frameworks, we created a robust tool that addresses coding inquiries, project management, exam preparation, and interview readiness. The implementation of ChatISA provided valuable insights and highlighted key challenges. Our findings demonstrate the benefits of ChatISA for ISA education while underscoring the need for adaptive pedagogy and proactive engagement with AI tools to fully harness their educational potential. To support broader adoption and innovation, all code for ChatISA is made publicly available on GitHub, enabling other institutions to customize and integrate similar AI-driven educational tools within their curricula.