Minsik Oh

Minsik Oh, Joosung Lee, Jiwei Li et al.

Identifying relevant persona or knowledge for conversational systems is critical to grounded dialogue response generation. However, each grounding has been mostly researched in isolation with more practical multi-context dialogue tasks introduced in recent works. We define Persona and Knowledge Dual Context Identification as the task to identify persona and knowledge jointly for a given dialogue, which could be of elevated importance in complex multi-context dialogue settings. We develop a novel grounding retrieval method that utilizes all contexts of dialogue simultaneously. Our method requires less computational power via utilizing neural QA retrieval models. We further introduce our novel null-positive rank test which measures ranking performance on semantically dissimilar samples (i.e. hard negatives) in relation to data augmentation.

Joosung Lee, Minsik Oh, Donghun Lee

The use of persona-grounded retrieval-based chatbots is crucial for personalized conversations, but there are several challenges that need to be addressed. 1) In general, collecting persona-grounded corpus is very expensive. 2) The chatbot system does not always respond in consideration of persona at real applications. To address these challenges, we propose a plug-and-play persona prompting method. Our system can function as a standard open-domain chatbot if persona information is not available. We demonstrate that this approach performs well in the zero-shot setting, which reduces the dependence on persona-ground training data. This makes it easier to expand the system to other languages without the need to build a persona-grounded corpus. Additionally, our model can be fine-tuned for even better performance. In our experiments, the zero-shot model improved the standard model by 7.71 and 1.04 points in the original persona and revised persona, respectively. The fine-tuned model improved the previous state-of-the-art system by 1.95 and 3.39 points in the original persona and revised persona, respectively. To the best of our knowledge, this is the first attempt to solve the problem of personalized response selection using prompt sequences. Our code is available on github~\footnote{https://github.com/rungjoo/plug-and-play-prompt-persona}.

Caleb Ziems, Dora Zhao, Rose E. Wang et al.

Large Language Models (LLMs) are increasingly shaping the private and professional lives of users, with numerous applications in business, education, finance, healthcare, law, and science. With this rise in global influence comes greater urgency to build, evaluate, and deploy these systems in a manner that prioritizes not only technical capabilities but also human priorities. This work presents a framework for developing Human-Centered Large Language Models (HCLLMs), which integrates perspectives from Natural Language Processing (NLP), Human-Computer Interaction (HCI), and responsible AI. Considering the ethics, economics, and technical objectives of language modeling, we argue that model developers need to address human concerns, preferences, values, and goals, not only during a cursory post-training stage, but rather with rigor and care at every stage of the pipeline. This paper offers human-centered insights and recommendations for developers at each stage, from system design to data sourcing, model training, evaluation, and responsible deployment. Then we conclude with a case study, applying these insights to understand the future of work with HCLLMs.

Minsik Oh, Jiwei Li, Guoyin Wang

Learning high quality sentence embeddings from dialogues has drawn increasing attentions as it is essential to solve a variety of dialogue-oriented tasks with low annotation cost. Annotating and gathering utterance relationships in conversations are difficult, while token-level annotations, \eg, entities, slots and templates, are much easier to obtain. Other sentence embedding methods are usually sentence-level self-supervised frameworks and cannot utilize token-level extra knowledge. We introduce Template-aware Dialogue Sentence Embedding (TaDSE), a novel augmentation method that utilizes template information to learn utterance embeddings via self-supervised contrastive learning framework. We further enhance the effect with a synthetically augmented dataset that diversifies utterance-template association, in which slot-filling is a preliminary step. We evaluate TaDSE performance on five downstream benchmark dialogue datasets. The experiment results show that TaDSE achieves significant improvements over previous SOTA methods for dialogue. We further introduce a novel analytic instrument of semantic compression test, for which we discover a correlation with uniformity and alignment. Our code will be released upon acceptance.