Minkyu Shin

Minkyu Shin, Jin Kim, Bas van Opheusden et al.

How will superhuman artificial intelligence (AI) affect human decision making? And what will be the mechanisms behind this effect? We address these questions in a domain where AI already exceeds human performance, analyzing more than 5.8 million move decisions made by professional Go players over the past 71 years (1950-2021). To address the first question, we use a superhuman AI program to estimate the quality of human decisions across time, generating 58 billion counterfactual game patterns and comparing the win rates of actual human decisions with those of counterfactual AI decisions. We find that humans began to make significantly better decisions following the advent of superhuman AI. We then examine human players' strategies across time and find that novel decisions (i.e., previously unobserved moves) occurred more frequently and became associated with higher decision quality after the advent of superhuman AI. Our findings suggest that the development of superhuman AI programs may have prompted human players to break away from traditional strategies and induced them to explore novel moves, which in turn may have improved their decision-making.

Minkyu Shin, Jin Kim, Jiwoong Shin

Large Language Models (LLMs) are reshaping consumer decision-making, particularly in communication with firms, yet our understanding of their impact remains limited. This research explores the effect of LLMs on consumer complaints submitted to the Consumer Financial Protection Bureau from 2015 to 2024, documenting the adoption of LLMs for drafting complaints and evaluating the likelihood of obtaining relief from financial firms. We analyzed over 1 million complaints and identified a significant increase in LLM usage following the release of ChatGPT. We find that LLM usage is associated with an increased likelihood of obtaining relief from financial firms. To investigate this relationship, we employ an instrumental variable approach to mitigate endogeneity concerns around LLM adoption. Although instrumental variables suggest a potential causal link, they cannot fully capture all unobserved heterogeneity. To further establish this causal relationship, we conducted controlled experiments, which support that LLMs can enhance the clarity and persuasiveness of consumer narratives, thereby increasing the likelihood of obtaining relief. Our findings suggest that facilitating access to LLMs can help firms better understand consumer concerns and level the playing field among consumers. This underscores the importance of policies promoting technological accessibility, enabling all consumers to effectively voice their concerns.

Minkyu Shin, Jin Kim, Minkyung Kim

Across a growing number of domains, human experts are expected to learn from and adapt to AI with superior decision making abilities. But how can we quantify such human adaptation to AI? We develop a simple measure of human adaptation to AI and test its usefulness in two case studies. In Study 1, we analyze 1.3 million move decisions made by professional Go players and find that a positive form of adaptation to AI (learning) occurred after the players could observe the reasoning processes of AI, rather than mere actions of AI. These findings based on our measure highlight the importance of explainability for human learning from AI. In Study 2, we test whether our measure is sufficiently sensitive to capture a negative form of adaptation to AI (cheating aided by AI), which occurred in a match between professional Go players. We discuss our measure's applications in domains other than Go, especially in domains in which AI's decision making ability will likely surpass that of human experts.

Seongkyu Mun, Minkyu Shin, Suwon Shon et al.

Recent acoustic event classification research has focused on training suitable filters to represent acoustic events. However, due to limited availability of target event databases and linearity of conventional filters, there is still room for improving performance. By exploiting the non-linear modeling of deep neural networks (DNNs) and their ability to learn beyond pre-trained environments, this letter proposes a DNN-based feature extraction scheme for the classification of acoustic events. The effectiveness and robustness to noise of the proposed method are demonstrated using a database of indoor surveillance environments.