Rahul Ambavat

Satarupa Guha, Rahul Ambavat, Ankur Gupta et al. · microsoft-research

Word error rate (WER) is a standard metric for the evaluation of Automated Speech Recognition (ASR) systems. However, WER fails to provide a fair evaluation of human perceived quality in presence of spelling variations, abbreviations, or compound words arising out of agglutination. Multiple spelling variations might be acceptable based on locale/geography, alternative abbreviations, borrowed words, and transliteration of code-mixed words from a foreign language to the target language script. Similarly, in case of agglutination, often times the agglutinated, as well as the split forms, are acceptable. Previous work handled this problem by using manually identified normalization pairs and applying them to both the transcription and the hypothesis before computing WER. In this paper, we propose an automatic WER normalization system consisting of two modules: spelling normalization and segmentation normalization. The proposed system is unsupervised and language agnostic, and therefore scalable. Experiments with ASR on 35K utterances across four languages yielded an average WER reduction of 13.28%. Human judgements of these automatically identified normalization pairs show that our WER-normalized evaluation is highly consistent with the perceived quality of ASR output.

Sharad Agarwal, Pooria Namyar, Alec Wolman et al.

Agentic AI systems that invoke external tools are powerful but costly, leading developers to default to large models and overspend inference budgets. Model routing can mitigate this, but existing routers are designed for chat completion rather than tool use. We present Switchcraft, the first (to the best of our knowledge) model router optimized for agentic tool calling. Switchcraft operates inline, selecting the lowest-cost model subject to correctness. We construct an evaluation framework on five function-calling benchmarks and train a DistilBERT-based classifier, deployed under a latency budget. Switchcraft achieves 82.9% accuracy -- matching or exceeding the best individual model -- while reducing inference cost by 84%, saving over $3,600 per million queries. We find that larger models do not consistently outperform smaller ones on tool-use tasks, and that nominally cheaper models can incur higher total cost due to token-intensive reasoning. Our work enables cost-aware agentic AI deployment without sacrificing correctness.