Maram Kurdi

Khaled Alanezi, Nuha Albadi, Omar Hammad et al.

Online reviews have become essential for users to make informed decisions in everyday tasks ranging from planning summer vacations to purchasing groceries and making financial investments. A key problem in using online reviews is the overabundance of online that overwhelms the users. As a result, recommendation systems for providing helpfulness of reviews are being developed. This paper argues that cultural background is an important feature that impacts the nature of a review written by the user, and must be considered as a feature in assessing the helpfulness of online reviews. The paper provides an in-depth study of differences in online reviews written by users from different cultural backgrounds and how incorporating culture as a feature can lead to better review helpfulness recommendations. In particular, we analyze online reviews originating from two distinct cultural spheres, namely Arabic and Western cultures, for two different products, hotels and books. Our analysis demonstrates that the nature of reviews written by users differs based on their cultural backgrounds and that this difference varies based on the specific product being reviewed. Finally, we have developed six different review helpfulness recommendation models that demonstrate that taking culture into account leads to better recommendations.

Nuha Albadi, Maram Kurdi, Shivakant Mishra

Arabic Twitter space is crawling with bots that fuel political feuds, spread misinformation, and proliferate sectarian rhetoric. While efforts have long existed to analyze and detect English bots, Arabic bot detection and characterization remains largely understudied. In this work, we contribute new insights into the role of bots in spreading religious hatred on Arabic Twitter and introduce a novel regression model that can accurately identify Arabic language bots. Our assessment shows that existing tools that are highly accurate in detecting English bots don't perform as well on Arabic bots. We identify the possible reasons for this poor performance, perform a thorough analysis of linguistic, content, behavioral and network features, and report on the most informative features that distinguish Arabic bots from humans as well as the differences between Arabic and English bots. Our results mark an important step toward understanding the behavior of malicious bots on Arabic Twitter and pave the way for a more effective Arabic bot detection tools.