Galo Castillo-López

Galo Castillo-López, Alexis Lombard, Nasredine Semmar et al.

Large Language Models (LLMs) are effective for data augmentation in classification tasks like intent detection. In some cases, they inadvertently produce examples that are ambiguous with regard to untargeted classes. We present DDAIR (Disambiguated Data Augmentation for Intent Recognition) to mitigate this problem. We use Sentence Transformers to detect ambiguous class-guided augmented examples generated by LLMs for intent recognition in low-resource scenarios. We identify synthetic examples that are semantically more similar to another intent than to their target one. We also provide an iterative re-generation method to mitigate such ambiguities. Our findings show that sentence embeddings effectively help to (re)generate less ambiguous examples, and suggest promising potential to improve classification performance in scenarios where intents are loosely or broadly defined.

Galo Castillo-López, Gaël de Chalendar, Nasredine Semmar

Intent recognition is a fundamental component in task-oriented dialogue systems (TODS). Determining user intents and detecting whether an intent is Out-of-Scope (OOS) is crucial for TODS to provide reliable responses. However, traditional TODS require large amount of annotated data. In this work we propose a hybrid approach to combine BERT and LLMs in zero and few-shot settings to recognize intents and detect OOS utterances. Our approach leverages LLMs generalization power and BERT's computational efficiency in such scenarios. We evaluate our method on multi-party conversation corpora and observe that sharing information from BERT outputs to LLMs leads to system performance improvement.