Bo Chen

Bo Chen, Jiayi Liu, Mieradilijiang Maimaiti et al.

Customer reviews usually contain much information about one's online shopping experience. While positive reviews are beneficial to the stores, negative ones will largely influence consumers' decision and may lead to a decline in sales. Therefore, it is of vital importance to carefully and persuasively reply to each negative review and minimize its disadvantageous effect. Recent studies consider leveraging generation models to help the sellers respond. However, this problem is not well-addressed as the reviews may contain multiple aspects of issues which should be resolved accordingly and persuasively. In this work, we propose a Multi-Source Multi-Aspect Attentive Generation model for persuasive response generation. Various sources of information are appropriately obtained and leveraged by the proposed model for generating more informative and persuasive responses. A multi-aspect attentive network is proposed to automatically attend to different aspects in a review and ensure most of the issues are tackled. Extensive experiments on two real-world datasets, demonstrate that our approach outperforms the state-of-the-art methods and online tests prove that our deployed system significantly enhances the efficiency of the stores' dealing with negative reviews.

Xinyang Liu, Yilin He, Bo Chen et al.

Diffusion models have excelled in generating natural images and are now being adapted to a variety of data types, including graphs. However, conventional models often rely on Gaussian or categorical diffusion processes, which can struggle to accommodate the mixed discrete and continuous components characteristic of graph data. Graphs typically feature discrete structures and continuous node attributes that often exhibit rich statistical patterns, including sparsity, bounded ranges, skewed distributions, and long-tailed behavior. To address these challenges, we introduce Graph Beta Diffusion (GBD), a generative model specifically designed to handle the diverse nature of graph data. GBD leverages a beta diffusion process, effectively modeling both continuous and discrete elements. Additionally, we propose a modulation technique that enhances the realism of generated graphs by stabilizing critical graph topology while maintaining flexibility for other components. GBD competes strongly with existing models across multiple general and biochemical graph benchmarks, showcasing its ability to capture the intricate balance between discrete and continuous features inherent in real-world graph data. The PyTorch code is available on GitHub.