Damian Garber

Sebastian Lubos, Alexander Felfernig, Damian Garber et al.

Configuration is a key technology for tailoring complex software systems, services, and products. A successful application of configurators not only depends on technical correctness, performance, and domain modeling but also on their usability. While general usability heuristics are widely used, configurator-specific criteria and tool support for systematic user interface (UI) analysis are limited. This paper explores the use of multimodal large language models (MLLMs) for scalable and semi-automated usability analysis of configurator UIs. We synthesize 18 configurator-specific usability criteria from the literature and apply these criteria in an MLLM-based analysis of 16 real-world configurators. Each criterion is assessed individually to generate severity ratings for usability issues and actionable improvement suggestions. A review of the results confirms that MLLMs can reliably identify configurator-specific usability issues and provide domain-aware improvement recommendations. Although human validation remains necessary, this approach has the potential to significantly reduce the required effort to analyze configurator usability.

Sebastian Lubos, Alexander Felfernig, Damian Garber et al.

Usability describes quality attributes of application user interfaces that determine how effectively users can interact with them. Traditional usability evaluation methods require considerable expertise and resources, which can be challenging, especially for small teams and organizations. Automating usability evaluation could make it more accessible and help to improve the user experience. The recent emergence of powerful multimodal large language models (MLLMs) has opened new opportunities for automating usability evaluation and recommendation of improvements. These models can process visual inputs such as images and videos alongside textual context, which enables the identification of usability issues and the generation of actionable suggestions to resolve these issues. In this paper, we present a novel automated approach that uses limited application context and screen recordings of user interactions as input to an MLLM. The model automatically identifies and describes usability issues based on Nielsens usability heuristics, and provides corresponding explanations and improvement recommendations. To reduce the developer effort of manual prioritization, the recommendations are ranked by severity. The quality and practical usefulness of the generated recommendations were evaluated based on a user study that involved software engineers as participants. The evaluation focused on the highest-ranked suggestions provided by the model. The results demonstrate the potential of our approach to provide low-effort usability improvement recommendations. This makes it a promising complement to traditional evaluation methods, especially in settings with limited access to usability experts. In this sense, the approach serves as a basis for future integration into development tools to enable automated usability evaluation within software engineering workflows.

Alexander Felfernig, Manfred Wundara, Thi Ngoc Trang Tran et al.

Sustainability development goals (SDGs) are regarded as a universal call to action with the overall objectives of planet protection, ending of poverty, and ensuring peace and prosperity for all people. In order to achieve these objectives, different AI technologies play a major role. Specifically, recommender systems can provide support for organizations and individuals to achieve the defined goals. Recommender systems integrate AI technologies such as machine learning, explainable AI (XAI), case-based reasoning, and constraint solving in order to find and explain user-relevant alternatives from a potentially large set of options. In this article, we summarize the state of the art in applying recommender systems to support the achievement of sustainability development goals. In this context, we discuss open issues for future research.

Viet-Man Le, Thi Ngoc Trang Tran, Sebastian Lubos et al.

We study whether Large Language Models (LLMs) can perform feature model analysis operations (AOs) directly on semi-formal textual blueprints, i.e., concise constrained-language descriptions of feature hierarchies and constraints, enabling early validation in Software Product Line scoping. Using 12 state-of-the-art LLMs and 16 standard AOs, we compare their outputs against the solver-based oracle FLAMA. Results show that reasoning-optimized models (e.g., Grok 4 Fast Reasoning, Gemini 2.5 Pro) achieve 88-89% average accuracy across all evaluated blueprints and operations, approaching solver correctness. We identify systematic errors in structural parsing and constraint reasoning, and highlight accuracy-cost trade-offs that inform model selection. These findings position LLMs as lightweight assistants for early variability validation.

Sebastian Lubos, Alexander Felfernig, Thi Ngoc Trang Tran et al.

In contrast to single-user recommender systems, group recommender systems are designed to generate and explain recommendations for groups. This group-oriented setting introduces additional complexities, as several factors - absent in individual contexts - must be addressed. These include understanding group dynamics (e.g., social dependencies within the group), defining effective decision-making processes, ensuring that recommendations are suitable for all group members, and providing group-level explanations as well as explanations for individual users. In this paper, we analyze in which way large language models (LLMs) can support these aspects and help to increase the overall decision support quality and applicability of group recommender systems.