Gengyao Li

Weixiao Zhou, Gengyao Li, Xianfu Cheng et al.

Dialogue summarization involves a wide range of scenarios and domains. However, existing methods generally only apply to specific scenarios or domains. In this study, we propose a new pre-trained model specifically designed for multi-scenario multi-domain dialogue summarization. It adopts a multi-stage pre-training strategy to reduce the gap between the pre-training objective and fine-tuning objective. Specifically, we first conduct domain-aware pre-training using large-scale multi-scenario multi-domain dialogue data to enhance the adaptability of our pre-trained model. Then, we conduct task-oriented pre-training using large-scale multi-scenario multi-domain "dialogue-summary" parallel data annotated by ChatGPT to enhance the dialogue summarization ability of our pre-trained model. Experimental results on three dialogue summarization datasets from different scenarios and domains indicate that our pre-trained model significantly outperforms previous state-of-the-art models in full fine-tuning, zero-shot, and few-shot settings.

Weixiao Zhou, Gengyao Li, Xianfu Cheng et al.

Despite the significant advancement of LLMs in conversation summarization, their evaluation remains limited by insufficient scenarios, input lengths, and sample sizes. Furthermore, existing benchmarks often omit frontier reasoning systems and efficient small models, or lack fine-grained, multi-dimensional assessments. To bridge these gaps, we propose OmniCSEval, a unified benchmark comprising 1,800 diverse conversations across six real-world scenarios, featuring context lengths ranging from 128 to 32k tokens. For fine-grained evaluation, we employ a bidirectional fact-checking framework that integrates key fact matching to assess completeness and conciseness, alongside summary fact verification to evaluate faithfulness. To ensure reliable assessment, we establish a human-LLM collaborative pipeline for key fact extraction and a multi-LLM consensus verifier for summary fact decomposition. Leveraging this framework, we evaluate 28 LLMs across four distinct categories grouped by reasoning capability and model scale. Our extensive empirical study reveals critical insights regarding the cross-scenario challenges current LLMs continue to face, the impacts of reasoning and scale, and the efficiency and adaptability of reasoning models. We also provide guidance for system selection in real-world deployments.

Weixiao Zhou, Junnan Zhu, Gengyao Li et al.

Traditional dialogue summarization primarily focuses on dialogue content, assuming it comprises adequate information for a clear summary. However, this assumption often fails for discussions grounded in shared background, where participants frequently omit context and use implicit references. This results in summaries that are confusing to readers unfamiliar with the background. To address this, we introduce Knowledge-Grounded Discussion Summarization (KGDS), a novel task that produces a supplementary background summary for context and a clear opinion summary with clarified references. To facilitate research, we construct the first KGDS benchmark, featuring news-discussion pairs and expert-created multi-granularity gold annotations for evaluating sub-summaries. We also propose a novel hierarchical evaluation framework with fine-grained and interpretable metrics. Our extensive evaluation of 12 advanced large language models (LLMs) reveals that KGDS remains a significant challenge. The models frequently miss key facts and retain irrelevant ones in background summarization, and often fail to resolve implicit references in opinion summary integration.