Ali Montazer

Chirag Shah, Ryen W. White, Reid Andersen et al.

Log data can reveal valuable information about how users interact with Web search services, what they want, and how satisfied they are. However, analyzing user intents in log data is not easy, especially for emerging forms of Web search such as AI-driven chat. To understand user intents from log data, we need a way to label them with meaningful categories that capture their diversity and dynamics. Existing methods rely on manual or machine-learned labeling, which are either expensive or inflexible for large and dynamic datasets. We propose a novel solution using large language models (LLMs), which can generate rich and relevant concepts, descriptions, and examples for user intents. However, using LLMs to generate a user intent taxonomy and apply it for log analysis can be problematic for two main reasons: (1) such a taxonomy is not externally validated; and (2) there may be an undesirable feedback loop. To address this, we propose a new methodology with human experts and assessors to verify the quality of the LLM-generated taxonomy. We also present an end-to-end pipeline that uses an LLM with human-in-the-loop to produce, refine, and apply labels for user intent analysis in log data. We demonstrate its effectiveness by uncovering new insights into user intents from search and chat logs from the Microsoft Bing commercial search engine. The proposed work's novelty stems from the method for generating purpose-driven user intent taxonomies with strong validation. This method not only helps remove methodological and practical bottlenecks from intent-focused research, but also provides a new framework for generating, validating, and applying other kinds of taxonomies in a scalable and adaptable way with reasonable human effort.

Ayyoob Imani, Amir Vakili, Ali Montazer et al.

Classic retrieval methods use simple bag-of-word representations for queries and documents. This representation fails to capture the full semantic richness of queries and documents. More recent retrieval models have tried to overcome this deficiency by using approaches such as incorporating dependencies between query terms, using bi-gram representations of documents, proximity heuristics, and passage retrieval. While some of these previous works have implicitly accounted for term order, to the best of our knowledge, term order has not been the primary focus of any research. In this paper, we focus solely on the effect of term order in information retrieval. We will show that documents that have two query terms in the same order as in the query have a higher probability of being relevant than documents that have two query terms in the reverse order. Using the axiomatic framework for information retrieval, we introduce a constraint that retrieval models must adhere to in order to effectively utilize term order dependency among query terms. We modify existing retrieval models based on this constraint so that if the order of a pair of query terms is semantically important, a document that includes these query terms in the same order as the query should receive a higher score compared to a document that includes them in the reverse order. Our empirical evaluation using both TREC newswire and web corpora demonstrates that the modified retrieval models significantly outperform their original counterparts.

Ayyoob Imani, Amir Vakili, Ali Montazer et al.

Query expansion is a method for alleviating the vocabulary mismatch problem present in information retrieval tasks. Previous works have shown that terms selected for query expansion by traditional methods such as pseudo-relevance feedback are not always helpful to the retrieval process. In this paper, we show that this is also true for more recently proposed embedding-based query expansion methods. We then introduce an artificial neural network classifier to predict the usefulness of query expansion terms. This classifier uses term word embeddings as inputs. We perform experiments on four TREC newswire and web collections show that using terms selected by the classifier for expansion significantly improves retrieval performance when compared to competitive baselines. The results are also shown to be more robust than the baselines.