Tal August

Kyle Lo, Joseph Chee Chang, Andrew Head et al. · allen-ai, cmu

Scholarly publications are key to the transfer of knowledge from scholars to others. However, research papers are information-dense, and as the volume of the scientific literature grows, the need for new technology to support the reading process grows. In contrast to the process of finding papers, which has been transformed by Internet technology, the experience of reading research papers has changed little in decades. The PDF format for sharing research papers is widely used due to its portability, but it has significant downsides including: static content, poor accessibility for low-vision readers, and difficulty reading on mobile devices. This paper explores the question "Can recent advances in AI and HCI power intelligent, interactive, and accessible reading interfaces -- even for legacy PDFs?" We describe the Semantic Reader Project, a collaborative effort across multiple institutions to explore automatic creation of dynamic reading interfaces for research papers. Through this project, we've developed ten research prototype interfaces and conducted usability studies with more than 300 participants and real-world users showing improved reading experiences for scholars. We've also released a production reading interface for research papers that will incorporate the best features as they mature. We structure this paper around challenges scholars and the public face when reading research papers -- Discovery, Efficiency, Comprehension, Synthesis, and Accessibility -- and present an overview of our progress and remaining open challenges.

Zejiang Shen, Tal August, Pao Siangliulue et al. · allen-ai, cmu

Large language models have introduced exciting new opportunities and challenges in designing and developing new AI-assisted writing support tools. Recent work has shown that leveraging this new technology can transform writing in many scenarios such as ideation during creative writing, editing support, and summarization. However, AI-supported expository writing--including real-world tasks like scholars writing literature reviews or doctors writing progress notes--is relatively understudied. In this position paper, we argue that developing AI supports for expository writing has unique and exciting research challenges and can lead to high real-world impacts. We characterize expository writing as evidence-based and knowledge-generating: it contains summaries of external documents as well as new information or knowledge. It can be seen as the product of authors' sensemaking process over a set of source documents, and the interplay between reading, reflection, and writing opens up new opportunities for designing AI support. We sketch three components for AI support design and discuss considerations for future research.

Yijun Liu, Yifan Song, John Gallagher et al.

While large language models (LLMs) are increasingly used to generate writing feedback, there remains no systematic comparison of LLM and expert feedback on the dimensions that writing research identifies as central to revision: goal-orientation, anchoring to specific sentences, and prioritization. We introduce FOXGLOVE, a dataset of 696 feedback comments written by trained writing instructors on 69 twelfth-grade argumentative essays, paired with 1,644 comments generated from four frontier LLMs under a shared protocol, totaling 2,340 comments. We provide expert quality ratings on a subset of both instructor and LLM comments. We find that instructors and LLMs distribute feedback similarly across goals and essay positions, yet instructors and models diverge on the specific sentences on which to provide feedback. Additionally, we find that models tend to write more complex feedback and use fewer questions than instructors. LLM feedback also receives higher ratings on most dimensions of quality, as rated by instructors, but much of this advantage appears to be attributable to lengthier comments. FOXGLOVE enables systematic comparison of where human and LLM feedback align, diverge, and differ.

Yue Guo, Joseph Chee Chang, Maria Antoniak et al. · allen-ai, uw

Scientific jargon can impede researchers when they read materials from other domains. Current methods of jargon identification mainly use corpus-level familiarity indicators (e.g., Simple Wikipedia represents plain language). However, researchers' familiarity of a term can vary greatly based on their own background. We collect a dataset of over 10K term familiarity annotations from 11 computer science researchers for terms drawn from 100 paper abstracts. Analysis of this data reveals that jargon familiarity and information needs vary widely across annotators, even within the same sub-domain (e.g., NLP). We investigate features representing individual, sub-domain, and domain knowledge to predict individual jargon familiarity. We compare supervised and prompt-based approaches, finding that prompt-based methods including personal publications yields the highest accuracy, though zero-shot prompting provides a strong baseline. This research offers insight into features and methods to integrate personal data into scientific jargon identification.

Li Lucy, Tal August, Rose E. Wang et al. · allen-ai

To ensure that math curriculum is grade-appropriate and aligns with critical skills or concepts in accordance with educational standards, pedagogical experts can spend months carefully reviewing published math problems. Drawing inspiration from this process, our work presents a novel angle for evaluating language models' (LMs) mathematical abilities, by investigating whether they can discern skills and concepts enabled by math content. We contribute two datasets: one consisting of 385 fine-grained descriptions of K-12 math skills and concepts, or standards, from Achieve the Core (ATC), and another of 9.9K math problems labeled with these standards (MathFish). We develop two tasks for evaluating LMs' abilities to assess math problems: (1) verifying whether a problem aligns with a given standard, and (2) tagging a problem with all aligned standards. Working with experienced teachers, we find that LMs struggle to tag and verify standards linked to problems, and instead predict labels that are close to ground truth, but differ in subtle ways. We also show that LMs often generate problems that do not fully align with standards described in prompts, suggesting the need for careful scrutiny on use cases involving LMs for generating curricular materials. Finally, we categorize problems in GSM8k using math standards, allowing us to better understand why some problems are more difficult to solve for models than others.

Shuhaib Mehri, Priyanka Kargupta, Tal August et al. · allen-ai

As conversational agents accumulate experience collaborating with users, adapting to user preferences is essential for fostering long-term relationships and improving collaboration quality over time. We introduce MultiSessionCollab, a benchmark that evaluates how well agents can learn user preferences and leverage them to improve collaboration quality throughout multiple sessions. To develop agents that succeed in this setting, we present long-term collaborative agents equipped with a memory that is specifically designed to learn user preferences across sessions and improve interactions. Moreover, we demonstrate that learning signals can be derived from user simulator behavior in MultiSessionCollab to train agents to generate more comprehensive reflections and update their memory more effectively. Extensive experiments show that equipping agents with our memory improves collaboration over time, yielding higher task success rates, more efficient interactions, and reduced user effort. Finally, we conduct a human user study that demonstrates that memory helps improve user experience in real-world settings.

Chao Zhang, Yiren Liu, Lunyiu Nie et al. · allen-ai

Natural language remains the predominant way people interact with large language models (LLMs). However, users often struggle to precisely express and control subjective preferences (e.g., tone, style, and emphasis) through prompting. We propose Malleable Prompting, a new interactive prompting technique for controllable LLM generation. It reifies preference expressions in natural language prompts into GUI widgets (e.g., sliders, dropdowns, and toggles) that users can directly configure to steer generation, while visualizing each control's influence on the output to support attribution and comparison across iterations. To enable this interaction, we introduce an LLM decoding algorithm that modulates the token probability distribution during generation based on preference expressions and their widget values. Through a user study, we show that Malleable Prompting helps participants achieve target preferences more precisely and is perceived as more controllable and transparent than natural language prompting alone.

K. J. Kevin Feng, Tae Soo Kim, Rock Yuren Pang et al. · allen-ai

AI agents that take actions in their environment autonomously over extended time horizons require robust governance interventions to curb their potentially consequential risks. Prior proposals for governing AI agents primarily target system-level safeguards (e.g., prompt injection monitors) or agent infrastructure (e.g., agent IDs). In this work, we explore a complementary approach: regulating user interfaces of AI agents as a way of enforcing transparency and behavioral requirements that then demand changes at the system and/or infrastructure levels. Specifically, we analyze 22 existing agentic systems to identify UI elements that play key roles in human-agent interaction and communication. We then synthesize those elements into six high-level interaction design patterns that hold regulatory potential (e.g., requiring agent memory to be editable). We conclude with policy recommendations based on our analysis. Our work exposes a new surface for regulatory action that supplements previous proposals for practical AI agent governance.

Michelle Huang, Violeta J. Rodriguez, Koustuv Saha et al.

Limited English proficiency (LEP) patients in the U.S. face systemic barriers to healthcare beyond language and interpreter access, encompassing procedural and institutional constraints. AI advances may support communication and care through on-demand translation and visit preparation, but also risk exacerbating existing inequalities. We conducted storyboard-driven interviews with 14 patient navigators to explore how AI could shape care experiences for Spanish-speaking LEP individuals. We identified tensions around linguistic and cultural misunderstandings, privacy concerns, and opportunities and risks for AI to augment care workflows. Participants highlighted structural factors that can undermine trust in AI systems, including sensitive information disclosure, unstable technology access, and low digital literacy. While AI tools can potentially alleviate social barriers and institutional constraints, there are risks of misinformation and uprooting human camaraderie. Our findings contribute design considerations for AI that support LEP patients and care teams via rapport-building, education, and language support, and minimizing disruptions to existing practices.

Mina Lee, Katy Ilonka Gero, John Joon Young Chung et al. · allen-ai, deepmind

In our era of rapid technological advancement, the research landscape for writing assistants has become increasingly fragmented across various research communities. We seek to address this challenge by proposing a design space as a structured way to examine and explore the multidimensional space of intelligent and interactive writing assistants. Through a large community collaboration, we explore five aspects of writing assistants: task, user, technology, interaction, and ecosystem. Within each aspect, we define dimensions (i.e., fundamental components of an aspect) and codes (i.e., potential options for each dimension) by systematically reviewing 115 papers. Our design space aims to offer researchers and designers a practical tool to navigate, comprehend, and compare the various possibilities of writing assistants, and aid in the envisioning and design of new writing assistants.

Yue Guo, Tal August, Gondy Leroy et al.

While there has been significant development of models for Plain Language Summarization (PLS), evaluation remains a challenge. PLS lacks a dedicated assessment metric, and the suitability of text generation evaluation metrics is unclear due to the unique transformations involved (e.g., adding background explanations, removing jargon). To address these questions, our study introduces a granular meta-evaluation testbed, APPLS, designed to evaluate metrics for PLS. We identify four PLS criteria from previous work -- informativeness, simplification, coherence, and faithfulness -- and define a set of perturbations corresponding to these criteria that sensitive metrics should be able to detect. We apply these perturbations to extractive hypotheses for two PLS datasets to form our testbed. Using APPLS, we assess performance of 14 metrics, including automated scores, lexical features, and LLM prompt-based evaluations. Our analysis reveals that while some current metrics show sensitivity to specific criteria, no single method captures all four criteria simultaneously. We therefore recommend a suite of automated metrics be used to capture PLS quality along all relevant criteria. This work contributes the first meta-evaluation testbed for PLS and a comprehensive evaluation of existing metrics. APPLS and our evaluation code is available at https://github.com/LinguisticAnomalies/APPLS.

Hang Jiang, Xiajie Zhang, Robert Mahari et al. · allen-ai

Making legal knowledge accessible to non-experts is crucial for enhancing general legal literacy and encouraging civic participation in democracy. However, legal documents are often challenging to understand for people without legal backgrounds. In this paper, we present a novel application of large language models (LLMs) in legal education to help non-experts learn intricate legal concepts through storytelling, an effective pedagogical tool in conveying complex and abstract concepts. We also introduce a new dataset LegalStories, which consists of 294 complex legal doctrines, each accompanied by a story and a set of multiple-choice questions generated by LLMs. To construct the dataset, we experiment with various LLMs to generate legal stories explaining these concepts. Furthermore, we use an expert-in-the-loop approach to iteratively design multiple-choice questions. Then, we evaluate the effectiveness of storytelling with LLMs through randomized controlled trials (RCTs) with legal novices on 10 samples from the dataset. We find that LLM-generated stories enhance comprehension of legal concepts and interest in law among non-native speakers compared to only definitions. Moreover, stories consistently help participants relate legal concepts to their lives. Finally, we find that learning with stories shows a higher retention rate for non-native speakers in the follow-up assessment. Our work has strong implications for using LLMs in promoting teaching and learning in the legal field and beyond.

Priyanka Kargupta, Ishika Agarwal, Tal August et al. · allen-ai

With the exponential growth of research facilitated by modern technology and improved accessibility, scientific discoveries have become increasingly fragmented within and across fields. This makes it challenging to assess the significance, novelty, incremental findings, and equivalent ideas between related works, particularly those from different research communities. Large language models (LLMs) have recently demonstrated strong quantitative and qualitative reasoning abilities, and multi-agent LLM debates have shown promise in handling complex reasoning tasks by exploring diverse perspectives and reasoning paths. Inspired by this, we introduce Tree-of-Debate (ToD), a framework which converts scientific papers into LLM personas that debate their respective novelties. To emphasize structured, critical reasoning rather than focusing solely on outcomes, ToD dynamically constructs a debate tree, enabling fine-grained analysis of independent novelty arguments within scholarly articles. Through experiments on scientific literature across various domains, evaluated by expert researchers, we demonstrate that ToD generates informative arguments, effectively contrasts papers, and supports researchers in their literature review.

Hang Jiang, Tal August, Luca Soldaini et al. · allen-ai

The field of Computer science (CS) has rapidly evolved over the past few decades, providing computational tools and methodologies to various fields and forming new interdisciplinary communities. This growth in CS has significantly impacted institutional practices and relevant research communities. Therefore, it is crucial to explore what specific research values, known as basic and fundamental beliefs that guide or motivate research attitudes or actions, CS-related research communities promote. Prior research has manually analyzed research values from a small sample of machine learning papers. No prior work has studied the automatic detection of research values in CS from large-scale scientific texts across different research subfields. This paper introduces a detailed annotation scheme featuring ten research values that guide CS-related research. Based on the scheme, we build value classifiers to scale up the analysis and present a systematic study over 226,600 paper abstracts from 32 CS-related subfields and 86 popular publishing venues over ten years.

Keyang Xuan, Pengda Wang, Chongrui Ye et al.

Large language models (LLMs) are increasingly evaluated in interactive environments to test their social intelligence. However, existing benchmarks often assume idealized communication between agents, limiting our ability to diagnose whether LLMs can maintain and repair interactions in more realistic, imperfect settings. To close this gap, we present \textsc{SocialVeil}, a social learning environment that can simulate social interaction under cognitive-difference-induced communication barriers. Grounded in a systematic literature review of communication challenges in human interaction, \textsc{SocialVeil} introduces three representative types of such disruption, \emph{semantic vagueness}, \emph{sociocultural mismatch}, and \emph{emotional interference}. We also introduce two barrier-aware evaluation metrics, \emph{unresolved confusion} and \emph{mutual understanding}, to evaluate interaction quality under impaired communication. Experiments across 720 scenarios and four frontier LLMs show that barriers consistently impair performance, with mutual understanding reduced by over 45\% on average, and confusion elevated by nearly 50\%. Human evaluations validate the fidelity of these simulated barriers (ICC$\approx$0.78, Pearson r$\approx$0.80). We further demonstrate that adaptation strategies (Repair Instruction and Interactive learning) only have a modest effect far from barrier-free performance. This work takes a step toward bringing social interaction environments closer to real-world communication, opening opportunities for exploring the social intelligence of LLM agents.

Yiren Liu, Viraj Shah, Sangho Suh et al. · allen-ai

Recent advances in multi-agent systems (MAS) enable tools for information search and ideation by assigning personas to agents. However, how users can effectively control, steer, and critically evaluate collaboration among multiple domain-expert agents remains underexplored. We present Perspectra, an interactive MAS that visualizes and structures deliberation among LLM agents via a forum-style interface, supporting @-mention to invite targeted agents, threading for parallel exploration, with a real-time mind map for visualizing arguments and rationales. In a within-subjects study with 18 participants, we compared Perspectra to a group-chat baseline as they developed research proposals. Our findings show that Perspectra significantly increased the frequency and depth of critical-thinking behaviors, elicited more interdisciplinary replies, and led to more frequent proposal revisions than the group chat condition. We discuss implications for designing multi-agent tools that scaffold critical thinking by supporting user control over multi-agent adversarial discourse.

Yifan Song, Wing Yee Au, Hon Yung Wong et al. · allen-ai

Effective interdisciplinary communication is frequently hindered by domain-specific jargon. To explore the jargon barriers in-depth, we conducted a formative diary study with 16 professionals, revealing critical limitations in current jargon-management strategies during workplace meetings. Based on these insights, we designed ParseJargon, an interactive LLM-powered system providing real-time personalized jargon identification and explanations tailored to users' individual backgrounds. A controlled experiment comparing ParseJargon against baseline (no support) and general-purpose (non-personalized) conditions demonstrated that personalized jargon support significantly enhanced participants' comprehension, engagement, and appreciation of colleagues' work, whereas general-purpose support negatively affected engagement. A follow-up field study validated ParseJargon's usability and practical value in real-time meetings, highlighting both opportunities and limitations for real-world deployment. Our findings contribute insights into designing personalized jargon support tools, with implications for broader interdisciplinary and educational applications.

Shaily Bhatt, Tal August, Maria Antoniak · allen-ai, cmu

Improving cultural competence of language technologies is important. However most recent works rarely engage with the communities they study, and instead rely on synthetic setups and imperfect proxies of culture. In this work, we take a human-centered approach to discover and measure language-based cultural norms, and cultural competence of LLMs. We focus on a single kind of culture, research cultures, and a single task, adapting writing across research cultures. Through a set of interviews with interdisciplinary researchers, who are experts at moving between cultures, we create a framework of structural, stylistic, rhetorical, and citational norms that vary across research cultures. We operationalise these features with a suite of computational metrics and use them for (a) surfacing latent cultural norms in human-written research papers at scale; and (b) highlighting the lack of cultural competence of LLMs, and their tendency to homogenise writing. Overall, our work illustrates the efficacy of a human-centered approach to measuring cultural norms in human-written and LLM-generated texts.

Tianjiao Yu, Vedant Shah, Muntasir Wahed et al. · allen-ai

Expressing confidence is challenging for embodied agents navigating dynamic multimodal environments, where uncertainty arises from both perception and decision-making processes. We present the first work investigating embodied confidence elicitation in open-ended multimodal environments. We introduce Elicitation Policies, which structure confidence assessment across inductive, deductive, and abductive reasoning, along with Execution Policies, which enhance confidence calibration through scenario reinterpretation, action sampling, and hypothetical reasoning. Evaluating agents in calibration and failure prediction tasks within the Minecraft environment, we show that structured reasoning approaches, such as Chain-of-Thoughts, improve confidence calibration. However, our findings also reveal persistent challenges in distinguishing uncertainty, particularly under abductive settings, underscoring the need for more sophisticated embodied confidence elicitation methods.

Tal August, Lucy Lu Wang, Jonathan Bragg et al.

When seeking information not covered in patient-friendly documents, like medical pamphlets, healthcare consumers may turn to the research literature. Reading medical papers, however, can be a challenging experience. To improve access to medical papers, we introduce a novel interactive interface-Paper Plain-with four features powered by natural language processing: definitions of unfamiliar terms, in-situ plain language section summaries, a collection of key questions that guide readers to answering passages, and plain language summaries of the answering passages. We evaluate Paper Plain, finding that participants who use Paper Plain have an easier time reading and understanding research papers without a loss in paper comprehension compared to those who use a typical PDF reader. Altogether, the study results suggest that guiding readers to relevant passages and providing plain language summaries, or "gists," alongside the original paper content can make reading medical papers easier and give readers more confidence to approach these papers.

Elizabeth Clark, Tal August, Sofia Serrano et al.

Human evaluations are typically considered the gold standard in natural language generation, but as models' fluency improves, how well can evaluators detect and judge machine-generated text? We run a study assessing non-experts' ability to distinguish between human- and machine-authored text (GPT2 and GPT3) in three domains (stories, news articles, and recipes). We find that, without training, evaluators distinguished between GPT3- and human-authored text at random chance level. We explore three approaches for quickly training evaluators to better identify GPT3-authored text (detailed instructions, annotated examples, and paired examples) and find that while evaluators' accuracy improved up to 55%, it did not significantly improve across the three domains. Given the inconsistent results across text domains and the often contradictory reasons evaluators gave for their judgments, we examine the role untrained human evaluations play in NLG evaluation and provide recommendations to NLG researchers for improving human evaluations of text generated from state-of-the-art models.

David Wadden, Tal August, Qisheng Li et al.

Many people struggling with mental health issues are unable to access adequate care due to high costs and a shortage of mental health professionals, leading to a global mental health crisis. Online mental health communities can help mitigate this crisis by offering a scalable, easily accessible alternative to in-person sessions with therapists or support groups. However, people seeking emotional or psychological support online may be especially vulnerable to the kinds of antisocial behavior that sometimes occur in online discussions. Moderation can improve online discourse quality, but we lack an understanding of its effects on online mental health conversations. In this work, we leveraged a natural experiment, occurring across 200,000 messages from 7,000 online mental health conversations, to evaluate the effects of moderation on online mental health discussions. We found that participation in group mental health discussions led to improvements in psychological perspective, and that these improvements were larger in moderated conversations. The presence of a moderator increased user engagement, encouraged users to discuss negative emotions more candidly, and dramatically reduced bad behavior among chat participants. Moderation also encouraged stronger linguistic coordination, which is indicative of trust building. In addition, moderators who remained active in conversations were especially successful in keeping conversations on topic. Our findings suggest that moderation can serve as a valuable tool to improve the efficacy and safety of online mental health conversations. Based on these findings, we discuss implications and trade-offs involved in designing effective online spaces for mental health support.