A.K.M. Najmul Islam

AKM Bahalul Haque, A. K. M. Najmul Islam, Patrick Mikalef

The final search query for the Systematic Literature Review (SLR) was conducted on 15th July 2022. Initially, we extracted 1707 journal and conference articles from the Scopus and Web of Science databases. Inclusion and exclusion criteria were then applied, and 58 articles were selected for the SLR. The findings show four dimensions that shape the AI explanation, which are format (explanation representation format), completeness (explanation should contain all required information, including the supplementary information), accuracy (information regarding the accuracy of the explanation), and currency (explanation should contain recent information). Moreover, along with the automatic representation of the explanation, the users can request additional information if needed. We have also found five dimensions of XAI effects: trust, transparency, understandability, usability, and fairness. In addition, we investigated current knowledge from selected articles to problematize future research agendas as research questions along with possible research paths. Consequently, a comprehensive framework of XAI and its possible effects on user behavior has been developed.

AKM Bahalul Haque, A. K. M. Najmul Islam, Patrick Mikalef

The growing attention to artificial intelligence-based applications has led to research interest in explainability issues. This emerging research attention on explainable AI (XAI) advocates the need to investigate end user-centric explainable AI. Thus, this study aims to investigate usercentric explainable AI and considered recommendation systems as the study context. We conducted focus group interviews to collect qualitative data on the recommendation system. We asked participants about the end users' comprehension of a recommended item, its probable explanation, and their opinion of making a recommendation explainable. Our findings reveal that end users want a non-technical and tailor-made explanation with on-demand supplementary information. Moreover, we also observed users requiring an explanation about personal data usage, detailed user feedback, and authentic and reliable explanations. Finally, we propose a synthesized framework that aims at involving the end user in the development process for requirements collection and validation.

Hasan Mahmud, Najmul Islam, Satish Krishnan

Robo-advisors (RAs) are cost-effective, bias-resistant alternatives to human financial advisors, yet adoption remains limited. While prior research has examined user interactions with RAs, less is known about how individuals interpret RA roles and integrate their advice into decision-making. To address this gap, this study employs a multiphase mixed methods design integrating a behavioral experiment (N = 334), thematic analysis, and follow-up quantitative testing. Findings suggest that people tend to rely on RAs, with reliance shaped by information about RA performance and the framing of advice as gains or losses. Thematic analysis reveals three RA roles in decision-making and four user types, each reflecting distinct patterns of advice integration. In addition, a 2 x 2 typology categorizes antecedents of acceptance into enablers and inhibitors at both the individual and algorithmic levels. By combining behavioral, interpretive, and confirmatory evidence, this study advances understanding of human-RA collaboration and provides actionable insights for designing more trustworthy and adaptive RA systems.

AKM Bahalul Haque, AKM Najmul Islam, Sami Hyrynsalmi et al.

Although blockchain-based digital services promise trust, accountability, and transparency, multiple paradoxes between blockchains and GDPR have been highlighted in the recent literature. Some of the recent literature also proposed possible solutions to these paradoxes. This article aims to conduct a systematic literature review on GDPR compliant blockchains and synthesize the findings. In particular, the goal was to identify 1) the GDPR articles that have been explored in prior literature; 2) the relevant research domains that have been explored, and 3) the research gaps. Our findings synthesized that the blockchains relevant GDPR articles can be categorized into six major groups, namely data deletion and modification (Article 16, 17, and 18), protection by design by default (Article 25), responsibilities of controllers and processors (Article 24, 26, and 28), consent management (Article 7), data processing principles and lawfulness (Article 5,6 and 12), and territorial scope (Article 3). We also found seven research domains where GDPR compliant blockchains have been discussed, which include IoT, financial data, healthcare, personal identity, online data, information governance, and smart city. From our analysis, we have identified a few key research gaps and present a future research direction.

Muhammad Nazrul Islam, Iyolita Islam, Kazi MD. Munim et al.

The objective of this research is to explore the existing mobile applications developed for the COVID-19 pandemic. To obtain this research objective, firstly the related applications were selected through the systematic search technique in the popular application stores. Secondly, data related to the app objectives, functionalities provided by the app, user ratings, and user reviews were extracted. Thirdly, the extracted data were analyzed through the affinity diagram, noticing-collecting-thinking, and descriptive analysis. As outcomes, the review provides a state-of-the-art view of mobile apps developed for COVID-19 by revealing nine functionalities or features. It revealed ten factors related to information systems design characteristics that can guide future app design. The review outcome highlights the need for new development and further refinement of the existing applications considering not only the revealed objectives and their associated functionalities, but also revealed design characteristics such as reliability, performance, usefulness, supportive, security, privacy, flexibility, responsiveness, ease of use, and cultural sensitivity.

Muhammad Nazrul Islam, Toki Tahmid Inan, Suzzana Rafi et al.

Artificial intelligence (AI) and machine learning (ML) have made a paradigm shift in health care which, eventually can be used for decision support and forecasting by exploring the medical data. Recent studies showed that AI and ML can be used to fight against the COVID-19 pandemic. Therefore, the objective of this review study is to summarize the recent AI and ML based studies that have focused to fight against COVID-19 pandemic. From an initial set of 634 articles, a total of 35 articles were finally selected through an extensive inclusion-exclusion process. In our review, we have explored the objectives/aims of the existing studies (i.e., the role of AI/ML in fighting COVID-19 pandemic); context of the study (i.e., study focused to a specific country-context or with a global perspective); type and volume of dataset; methodology, algorithms or techniques adopted in the prediction or diagnosis processes; and mapping the algorithms/techniques with the data type highlighting their prediction/classification accuracy. We particularly focused on the uses of AI/ML in analyzing the pandemic data in order to depict the most recent progress of AI for fighting against COVID-19 and pointed out the potential scope of further research.

Iyolita Islam, Kazi Md. Munim, Shahrima Jannat Oishwee et al.

Blockchain is relatively a new area of research. However, a surge of research studies on the blockchain has taken place in recent years. These research studies have mostly focused on designing and developing conceptual frameworks to build more reliable, transparent and efficient digital systems. While blockchain brings a wide variety of benefits, it also imposes certain challenges. Therefore, the objective of this research is to understand the properties of blockchain, its current uses, observed benefits and pitfalls to provide a balanced understanding of blockchain. A systematic literature review approach was adopted in this paper in order to attain the objective. A total of 51 articles were selected and reviewed. As outcomes, this research provides a summary of the state-of-the-art research studies conducted in the area of blockchain. Furthermore, we develop a set of concept maps aiming to provide in-depth knowledge on blockchain technology for its efficient and effective usage in the development of future technological solutions.