Andrea Madotto

Aarohi Srivastava, Abhinav Rastogi, Abhishek Rao et al. · allen-ai, amazon-science

Language models demonstrate both quantitative improvement and new qualitative capabilities with increasing scale. Despite their potentially transformative impact, these new capabilities are as yet poorly characterized. In order to inform future research, prepare for disruptive new model capabilities, and ameliorate socially harmful effects, it is vital that we understand the present and near-future capabilities and limitations of language models. To address this challenge, we introduce the Beyond the Imitation Game benchmark (BIG-bench). BIG-bench currently consists of 204 tasks, contributed by 450 authors across 132 institutions. Task topics are diverse, drawing problems from linguistics, childhood development, math, common-sense reasoning, biology, physics, social bias, software development, and beyond. BIG-bench focuses on tasks that are believed to be beyond the capabilities of current language models. We evaluate the behavior of OpenAI's GPT models, Google-internal dense transformer architectures, and Switch-style sparse transformers on BIG-bench, across model sizes spanning millions to hundreds of billions of parameters. In addition, a team of human expert raters performed all tasks in order to provide a strong baseline. Findings include: model performance and calibration both improve with scale, but are poor in absolute terms (and when compared with rater performance); performance is remarkably similar across model classes, though with benefits from sparsity; tasks that improve gradually and predictably commonly involve a large knowledge or memorization component, whereas tasks that exhibit "breakthrough" behavior at a critical scale often involve multiple steps or components, or brittle metrics; social bias typically increases with scale in settings with ambiguous context, but this can be improved with prompting.

Jamin Shin, Hangyeol Yu, Hyeongdon Moon et al. · cmu

Annotating task-oriented dialogues is notorious for the expensive and difficult data collection process. Few-shot dialogue state tracking (DST) is a realistic solution to this problem. In this paper, we hypothesize that dialogue summaries are essentially unstructured dialogue states; hence, we propose to reformulate dialogue state tracking as a dialogue summarization problem. To elaborate, we train a text-to-text language model with synthetic template-based dialogue summaries, generated by a set of rules from the dialogue states. Then, the dialogue states can be recovered by inversely applying the summary generation rules. We empirically show that our method DS2 outperforms previous works on few-shot DST in MultiWoZ 2.0 and 2.1, in both cross-domain and multi-domain settings. Our method also exhibits vast speedup during both training and inference as it can generate all states at once. Finally, based on our analysis, we discover that the naturalness of the summary templates plays a key role for successful training.

Mounica Maddela, Megan Ung, Jing Xu et al. · meta-ai

Many cognitive approaches to well-being, such as recognizing and reframing unhelpful thoughts, have received considerable empirical support over the past decades, yet still lack truly widespread adoption in self-help format. A barrier to that adoption is a lack of adequately specific and diverse dedicated practice material. This work examines whether current language models can be leveraged to both produce a virtually unlimited quantity of practice material illustrating standard unhelpful thought patterns matching specific given contexts, and generate suitable positive reframing proposals. We propose PATTERNREFRAME, a novel dataset of about 10k examples of thoughts containing unhelpful thought patterns conditioned on a given persona, accompanied by about 27k positive reframes. By using this dataset to train and/or evaluate current models, we show that existing models can already be powerful tools to help generate an abundance of tailored practice material and hypotheses, with no or minimal additional model training required.

Nayeon Lee, Yejin Bang, Tiezheng Yu et al.

Media news framing bias can increase political polarization and undermine civil society. The need for automatic mitigation methods is therefore growing. We propose a new task, a neutral summary generation from multiple news articles of the varying political leanings to facilitate balanced and unbiased news reading. In this paper, we first collect a new dataset, illustrate insights about framing bias through a case study, and propose a new effective metric and model (NeuS-TITLE) for the task. Based on our discovery that title provides a good signal for framing bias, we present NeuS-TITLE that learns to neutralize news content in hierarchical order from title to article. Our hierarchical multi-task learning is achieved by formatting our hierarchical data pair (title, article) sequentially with identifier-tokens ("TITLE=>", "ARTICLE=>") and fine-tuning the auto-regressive decoder with the standard negative log-likelihood objective. We then analyze and point out the remaining challenges and future directions. One of the most interesting observations is that neural NLG models can hallucinate not only factually inaccurate or unverifiable content but also politically biased content.

Seungwhan Moon, Andrea Madotto, Zhaojiang Lin et al.

We present IMU2CLIP, a novel pre-training approach to align Inertial Measurement Unit (IMU) motion sensor recordings with video and text, by projecting them into the joint representation space of Contrastive Language-Image Pre-training (CLIP). The proposed approach allows IMU2CLIP to translate human motions (as measured by IMU sensors) into their corresponding textual descriptions and videos -- while preserving the transitivity across these modalities. We explore several new IMU-based applications that IMU2CLIP enables, such as motion-based media retrieval and natural language reasoning tasks with motion data. In addition, we show that IMU2CLIP can significantly improve the downstream performance when fine-tuned for each application (e.g. activity recognition), demonstrating the universal usage of IMU2CLIP as a new pre-trained resource. Our code will be made publicly available.

Seungwhan Moon, Andrea Madotto, Zhaojiang Lin et al.

We present Any-Modality Augmented Language Model (AnyMAL), a unified model that reasons over diverse input modality signals (i.e. text, image, video, audio, IMU motion sensor), and generates textual responses. AnyMAL inherits the powerful text-based reasoning abilities of the state-of-the-art LLMs including LLaMA-2 (70B), and converts modality-specific signals to the joint textual space through a pre-trained aligner module. To further strengthen the multimodal LLM's capabilities, we fine-tune the model with a multimodal instruction set manually collected to cover diverse topics and tasks beyond simple QAs. We conduct comprehensive empirical analysis comprising both human and automatic evaluations, and demonstrate state-of-the-art performance on various multimodal tasks.

Ziwei Ji, Yan Xu, I-Tsun Cheng et al.

In order to offer a customized script tool and inspire professional scriptwriters, we present VScript. It is a controllable pipeline that generates complete scripts, including dialogues and scene descriptions, as well as presents visually using video retrieval. With an interactive interface, our system allows users to select genres and input starting words that control the theme and development of the generated script. We adopt a hierarchical structure, which first generates the plot, then the script and its visual presentation. A novel approach is also introduced to plot-guided dialogue generation by treating it as an inverse dialogue summarization. The experiment results show that our approach outperforms the baselines on both automatic and human evaluations, especially in genre control.

Yejin Bang, Tiezheng Yu, Andrea Madotto et al.

Many NLP classification tasks, such as sexism/racism detection or toxicity detection, are based on human values. Yet, human values can vary under diverse cultural conditions. Therefore, we introduce a framework for value-aligned classification that performs prediction based on explicitly written human values in the command. Along with the task, we propose a practical approach that distills value-aligned knowledge from large-scale language models (LLMs) to construct value-aligned classifiers in two steps. First, we generate value-aligned training data from LLMs by prompt-based few-shot learning. Next, we fine-tune smaller classification models with the generated data for the task. Empirical results show that our VA-Models surpass multiple baselines by at least 15.56% on the F1-score, including few-shot learning with OPT-175B and existing text augmentation methods. We suggest that using classifiers with explicit human value input improves both inclusivity & explainability in AI.

Yejin Bang, Nayeon Lee, Tiezheng Yu et al.

Considerable advancements have been made in various NLP tasks based on the impressive power of large language models (LLMs) and many NLP applications are deployed in our daily lives. In this work, we challenge the capability of LLMs with the new task of Ethical Quandary Generative Question Answering. Ethical quandary questions are more challenging to address because multiple conflicting answers may exist to a single quandary. We explore the current capability of LLMs in providing an answer with a deliberative exchange of different perspectives to an ethical quandary, in the approach of Socratic philosophy, instead of providing a closed answer like an oracle. We propose a model that searches for different ethical principles applicable to the ethical quandary and generates an answer conditioned on the chosen principles through prompt-based few-shot learning. We also discuss the remaining challenges and ethical issues involved in this task and suggest the direction toward developing responsible NLP systems by incorporating human values explicitly.

Daniel Bolya, Po-Yao Huang, Peize Sun et al. · meta-ai, mit

We introduce Perception Encoder (PE), a state-of-the-art vision encoder for image and video understanding trained via simple vision-language learning. Traditionally, vision encoders have relied on a variety of pretraining objectives, each tailored to specific downstream tasks such as classification, captioning, or localization. Surprisingly, after scaling our carefully tuned image pretraining recipe and refining with our robust video data engine, we find that contrastive vision-language training alone can produce strong, general embeddings for all of these downstream tasks. There is only one caveat: these embeddings are hidden within the intermediate layers of the network. To draw them out, we introduce two alignment methods: language alignment for multimodal language modeling, and spatial alignment for dense prediction. Together, our PE family of models achieves best-in-class results on a wide variety of tasks, including (1) zero-shot image and video classification and retrieval, simultaneously obtaining 86.6 average zero-shot ImageNet robustness and 76.9 zero-shot Kinetics-400 video classification; (2) document, image, and video Q&A, enabling 94.6 DocVQA, 80.9 InfographicVQA, and 82.7 PerceptionTest with an 8B LLM; and (3) spatial tasks such as detection, tracking, and depth estimation, setting a new COCO state-of-the-art of 66.0 box mAP. To foster further research, we release our models, code, and novel dataset of synthetically and human-annotated videos: https://github.com/facebookresearch/perception_models

Jang Hyun Cho, Andrea Madotto, Effrosyni Mavroudi et al.

Vision-language models are integral to computer vision research, yet many high-performing models remain closed-source, obscuring their data, design and training recipe. The research community has responded by using distillation from black-box models to label training data, achieving strong benchmark results, at the cost of measurable scientific progress. However, without knowing the details of the teacher model and its data sources, scientific progress remains difficult to measure. In this paper, we study building a Perception Language Model (PLM) in a fully open and reproducible framework for transparent research in image and video understanding. We analyze standard training pipelines without distillation from proprietary models and explore large-scale synthetic data to identify critical data gaps, particularly in detailed video understanding. To bridge these gaps, we release 2.8M human-labeled instances of fine-grained video question-answer pairs and spatio-temporally grounded video captions. Additionally, we introduce PLM-VideoBench, a suite for evaluating challenging video understanding tasks focusing on the ability to reason about "what", "where", "when", and "how" of a video. We make our work fully reproducible by providing data, training recipes, code & models. https://github.com/facebookresearch/perception_models

Yuxuan Sun, Manchen Wang, Shengyi Qian et al.

AI agents capable of controlling user interfaces have the potential to transform human interaction with digital devices. To accelerate this transformation, two fundamental building blocks are essential: high-quality datasets that enable agents to achieve complex and human-relevant goals, and robust evaluation methods that allow researchers and practitioners to rapidly enhance agent performance. In this paper, we introduce DigiData, a large-scale, high-quality, diverse, multi-modal dataset designed for training mobile control agents. Unlike existing datasets, which derive goals from unstructured interactions, DigiData is meticulously constructed through comprehensive exploration of app features, resulting in greater diversity and higher goal complexity. Additionally, we present DigiData-Bench, a benchmark for evaluating mobile control agents on real-world complex tasks. We demonstrate that the commonly used step-accuracy metric falls short in reliably assessing mobile control agents and, to address this, we propose dynamic evaluation protocols and AI-powered evaluations as rigorous alternatives for agent assessment. Our contributions aim to significantly advance the development of mobile control agents, paving the way for more intuitive and effective human-device interactions.

Zihan Liu, Yan Xu, Tiezheng Yu et al.

Cross-domain named entity recognition (NER) models are able to cope with the scarcity issue of NER samples in target domains. However, most of the existing NER benchmarks lack domain-specialized entity types or do not focus on a certain domain, leading to a less effective cross-domain evaluation. To address these obstacles, we introduce a cross-domain NER dataset (CrossNER), a fully-labeled collection of NER data spanning over five diverse domains with specialized entity categories for different domains. Additionally, we also provide a domain-related corpus since using it to continue pre-training language models (domain-adaptive pre-training) is effective for the domain adaptation. We then conduct comprehensive experiments to explore the effectiveness of leveraging different levels of the domain corpus and pre-training strategies to do domain-adaptive pre-training for the cross-domain task. Results show that focusing on the fractional corpus containing domain-specialized entities and utilizing a more challenging pre-training strategy in domain-adaptive pre-training are beneficial for the NER domain adaptation, and our proposed method can consistently outperform existing cross-domain NER baselines. Nevertheless, experiments also illustrate the challenge of this cross-domain NER task. We hope that our dataset and baselines will catalyze research in the NER domain adaptation area. The code and data are available at https://github.com/zliucr/CrossNER.

Nate Gruver, Anuroop Sriram, Andrea Madotto et al. · baidu, cmu

We propose fine-tuning large language models for generation of stable materials. While unorthodox, fine-tuning large language models on text-encoded atomistic data is simple to implement yet reliable, with around 90% of sampled structures obeying physical constraints on atom positions and charges. Using energy above hull calculations from both learned ML potentials and gold-standard DFT calculations, we show that our strongest model (fine-tuned LLaMA-2 70B) can generate materials predicted to be metastable at about twice the rate (49% vs 28%) of CDVAE, a competing diffusion model. Because of text prompting's inherent flexibility, our models can simultaneously be used for unconditional generation of stable material, infilling of partial structures and text-conditional generation. Finally, we show that language models' ability to capture key symmetries of crystal structures improves with model scale, suggesting that the biases of pretrained LLMs are surprisingly well-suited for atomistic data.

Jielin Qiu, Andrea Madotto, Zhaojiang Lin et al. · cmu, microsoft-research

Vision-extended LLMs have made significant strides in Visual Question Answering (VQA). Despite these advancements, VLLMs still encounter substantial difficulties in handling queries involving long-tail entities, with a tendency to produce erroneous or hallucinated responses. In this work, we introduce a novel evaluative benchmark named \textbf{SnapNTell}, specifically tailored for entity-centric VQA. This task aims to test the models' capabilities in identifying entities and providing detailed, entity-specific knowledge. We have developed the \textbf{SnapNTell Dataset}, distinct from traditional VQA datasets: (1) It encompasses a wide range of categorized entities, each represented by images and explicitly named in the answers; (2) It features QA pairs that require extensive knowledge for accurate responses. The dataset is organized into 22 major categories, containing 7,568 unique entities in total. For each entity, we curated 10 illustrative images and crafted 10 knowledge-intensive QA pairs. To address this novel task, we devised a scalable, efficient, and transparent retrieval-augmented multimodal LLM. Our approach markedly outperforms existing methods on the SnapNTell dataset, achieving a 66.5\% improvement in the BELURT score. We will soon make the dataset and the source code publicly accessible.

Pascale Fung, Yoram Bachrach, Asli Celikyilmaz et al.

This paper describes our research on AI agents embodied in visual, virtual or physical forms, enabling them to interact with both users and their environments. These agents, which include virtual avatars, wearable devices, and robots, are designed to perceive, learn and act within their surroundings, which makes them more similar to how humans learn and interact with the environments as compared to disembodied agents. We propose that the development of world models is central to reasoning and planning of embodied AI agents, allowing these agents to understand and predict their environment, to understand user intentions and social contexts, thereby enhancing their ability to perform complex tasks autonomously. World modeling encompasses the integration of multimodal perception, planning through reasoning for action and control, and memory to create a comprehensive understanding of the physical world. Beyond the physical world, we also propose to learn the mental world model of users to enable better human-agent collaboration.

Hyundong Cho, Andrea Madotto, Zhaojiang Lin et al.

Dialogue systems are frequently updated to accommodate new services, but naively updating them by continually training with data for new services in diminishing performance on previously learnt services. Motivated by the insight that dialogue state tracking (DST), a crucial component of dialogue systems that estimates the user's goal as a conversation proceeds, is a simple natural language understanding task, we propose reformulating it as a bundle of granular example-guided question answering tasks to minimize the task shift between services and thus benefit continual learning. Our approach alleviates service-specific memorization and teaches a model to contextualize the given question and example to extract the necessary information from the conversation. We find that a model with just 60M parameters can achieve a significant boost by learning to learn from in-context examples retrieved by a retriever trained to identify turns with similar dialogue state changes. Combining our method with dialogue-level memory replay, our approach attains state of the art performance on DST continual learning metrics without relying on any complex regularization or parameter expansion methods.

Ziwei Ji, Nayeon Lee, Rita Frieske et al.

Natural Language Generation (NLG) has improved exponentially in recent years thanks to the development of sequence-to-sequence deep learning technologies such as Transformer-based language models. This advancement has led to more fluent and coherent NLG, leading to improved development in downstream tasks such as abstractive summarization, dialogue generation and data-to-text generation. However, it is also apparent that deep learning based generation is prone to hallucinate unintended text, which degrades the system performance and fails to meet user expectations in many real-world scenarios. To address this issue, many studies have been presented in measuring and mitigating hallucinated texts, but these have never been reviewed in a comprehensive manner before. In this survey, we thus provide a broad overview of the research progress and challenges in the hallucination problem in NLG. The survey is organized into two parts: (1) a general overview of metrics, mitigation methods, and future directions; (2) an overview of task-specific research progress on hallucinations in the following downstream tasks, namely abstractive summarization, dialogue generation, generative question answering, data-to-text generation, machine translation, and visual-language generation; and (3) hallucinations in large language models (LLMs). This survey serves to facilitate collaborative efforts among researchers in tackling the challenge of hallucinated texts in NLG.

Andrea Madotto, Zhaojiang Lin, Genta Indra Winata et al.

Learning to converse using only a few examples is a great challenge in conversational AI. The current best conversational models, which are either good chit-chatters (e.g., BlenderBot) or goal-oriented systems (e.g., MinTL), are language models (LMs) fine-tuned on large conversational datasets. Training these models is expensive, both in terms of computational resources and time, and it is hard to keep them up to date with new conversational skills. A simple yet unexplored solution is prompt-based few-shot learning (Brown et al. 2020) which does not require gradient-based fine-tuning but instead uses a few examples in the LM context as the only source of learning. In this paper, we explore prompt-based few-shot learning in dialogue tasks. We benchmark LMs of different sizes in nine response generation tasks, which include four knowledge-grounded tasks, a task-oriented generations task, three open-chat tasks, and controlled stylistic generation, and five conversational parsing tasks, which include dialogue state tracking, graph path generation, persona information extraction, document retrieval, and internet query generation. The current largest released LM (GPT-J-6B) using prompt-based few-shot learning, and thus requiring no training, achieves competitive performance to fully trained state-of-the-art models. Moreover, we propose a novel prompt-based few-shot classifier, that also does not require any fine-tuning, to select the most appropriate prompt given a dialogue history. Finally, by combining the power of prompt-based few-shot learning and a Skill Selector, we create an end-to-end chatbot named the Few-Shot Bot (FSB), which automatically selects the most appropriate conversational skill, queries different knowledge bases or the internet, and uses the retrieved knowledge to generate a human-like response, all using only few dialogue examples per skill.

Genta Indra Winata, Andrea Madotto, Zhaojiang Lin et al.

General-purpose language models have demonstrated impressive capabilities, performing on par with state-of-the-art approaches on a range of downstream natural language processing (NLP) tasks and benchmarks when inferring instructions from very few examples. Here, we evaluate the multilingual skills of the GPT and T5 models in conducting multi-class classification on non-English languages without any parameter updates. We show that, given a few English examples as context, pre-trained language models can predict not only English test samples but also non-English ones. Finally, we find the in-context few-shot cross-lingual prediction results of language models are significantly better than random prediction, and they are competitive compared to the existing state-of-the-art cross-lingual models.

Zhaojiang Lin, Bing Liu, Andrea Madotto et al.

Zero-shot transfer learning for dialogue state tracking (DST) enables us to handle a variety of task-oriented dialogue domains without the expense of collecting in-domain data. In this work, we propose to transfer the \textit{cross-task} knowledge from general question answering (QA) corpora for the zero-shot DST task. Specifically, we propose TransferQA, a transferable generative QA model that seamlessly combines extractive QA and multi-choice QA via a text-to-text transformer framework, and tracks both categorical slots and non-categorical slots in DST. In addition, we introduce two effective ways to construct unanswerable questions, namely, negative question sampling and context truncation, which enable our model to handle "none" value slots in the zero-shot DST setting. The extensive experiments show that our approaches substantially improve the existing zero-shot and few-shot results on MultiWoz. Moreover, compared to the fully trained baseline on the Schema-Guided Dialogue dataset, our approach shows better generalization ability in unseen domains.

Andrea Madotto

This thesis investigates the controllability of deep learning-based, end-to-end, generative dialogue systems in both task-oriented and chit-chat scenarios. In particular, we study the different aspects of controlling generative dialogue systems, including controlling styles and topics and continuously adding and combining dialogue skills. In the three decades since the first dialogue system was commercialized, the basic architecture of such systems has remained substantially unchanged, consisting of four pipelined basic components, namely, natural language understanding (NLU), dialogue state tracking (DST), a dialogue manager (DM) and natural language generation (NLG). The dialogue manager, which is the critical component of the modularized system, controls the response content and style. This module is usually programmed by rules and is designed to be highly controllable and easily extendable. With the emergence of powerful "deep learning" architectures, end-to-end generative dialogue systems have been proposed to optimize overall system performance and simplify training. However, these systems cannot be easily controlled and extended as the modularized dialogue manager can. This is because a single neural system is used, which is usually a large pre-trained language model (e.g., GPT-2), and thus it is hard to surgically change desirable attributes (e.g., style, topics, etc.). More importantly, uncontrollable dialogue systems can generate offensive and even toxic responses. Therefore, in this thesis, we study controllable methods for end-to-end generative dialogue systems in task-oriented and chit-chat scenarios. Throughout the chapters, we describe 1) how to control the style and topics of chit-chat models, 2) how to continuously control and extend task-oriented dialogue systems, and 3) how to compose and control multi-skill dialogue models.

Yejin Bang, Nayeon Lee, Etsuko Ishii et al.

Politically sensitive topics are still a challenge for open-domain chatbots. However, dealing with politically sensitive content in a responsible, non-partisan, and safe behavior way is integral for these chatbots. Currently, the main approach to handling political sensitivity is by simply changing such a topic when it is detected. This is safe but evasive and results in a chatbot that is less engaging. In this work, as a first step towards a politically safe chatbot, we propose a group of metrics for assessing their political prudence. We then conduct political prudence analysis of various chatbots and discuss their behavior from multiple angles through our automatic metric and human evaluation metrics. The testsets and codebase are released to promote research in this area.

Etsuko Ishii, Yan Xu, Genta Indra Winata et al.

Information-seeking dialogue systems, including knowledge identification and response generation, aim to respond to users with fluent, coherent, and informative responses based on users' needs, which. To tackle this challenge, we utilize data augmentation methods and several training techniques with the pre-trained language models to learn a general pattern of the task and thus achieve promising performance. In DialDoc21 competition, our system achieved 74.95 F1 score and 60.74 Exact Match score in subtask 1, and 37.72 SacreBLEU score in subtask 2. Empirical analysis is provided to explain the effectiveness of our approaches.

Zhaojiang Lin, Andrea Madotto, Genta Indra Winata et al.

Task-oriented dialogue (ToD) benchmarks provide an important avenue to measure progress and develop better conversational agents. However, existing datasets for end-to-end ToD modeling are limited to a single language, hindering the development of robust end-to-end ToD systems for multilingual countries and regions. Here we introduce BiToD, the first bilingual multi-domain dataset for end-to-end task-oriented dialogue modeling. BiToD contains over 7k multi-domain dialogues (144k utterances) with a large and realistic bilingual knowledge base. It serves as an effective benchmark for evaluating bilingual ToD systems and cross-lingual transfer learning approaches. We provide state-of-the-art baselines under three evaluation settings (monolingual, bilingual, and cross-lingual). The analysis of our baselines in different settings highlights 1) the effectiveness of training a bilingual ToD system compared to two independent monolingual ToD systems, and 2) the potential of leveraging a bilingual knowledge base and cross-lingual transfer learning to improve the system performance under low resource condition.

Chien-Sheng Wu, Andrea Madotto, Wenhao Liu et al.

This paper introduces QAConv, a new question answering (QA) dataset that uses conversations as a knowledge source. We focus on informative conversations, including business emails, panel discussions, and work channels. Unlike open-domain and task-oriented dialogues, these conversations are usually long, complex, asynchronous, and involve strong domain knowledge. In total, we collect 34,608 QA pairs from 10,259 selected conversations with both human-written and machine-generated questions. We use a question generator and a dialogue summarizer as auxiliary tools to collect and recommend questions. The dataset has two testing scenarios: chunk mode and full mode, depending on whether the grounded partial conversation is provided or retrieved. Experimental results show that state-of-the-art pretrained QA systems have limited zero-shot performance and tend to predict our questions as unanswerable. Our dataset provides a new training and evaluation testbed to facilitate QA on conversations research.

Yan Xu, Etsuko Ishii, Samuel Cahyawijaya et al.

To diversify and enrich generated dialogue responses, knowledge-grounded dialogue has been investigated in recent years. The existing methods tackle the knowledge grounding challenge by retrieving the relevant sentences over a large corpus and augmenting the dialogues with explicit extra information. Despite their success, however, the existing works have drawbacks in inference efficiency. This paper proposes KnowExpert, a framework to bypass the explicit retrieval process and inject knowledge into the pre-trained language models with lightweight adapters and adapt to the knowledge-grounded dialogue task. To the best of our knowledge, this is the first attempt to tackle this challenge without retrieval in this task under an open-domain chit-chat scenario. The experimental results show that Knowexpert performs comparably with some retrieval-based baselines while being time-efficient in inference, demonstrating the effectiveness of our proposed method.

Zhaojiang Lin, Bing Liu, Seungwhan Moon et al.

Zero-shot cross-domain dialogue state tracking (DST) enables us to handle task-oriented dialogue in unseen domains without the expense of collecting in-domain data. In this paper, we propose a slot description enhanced generative approach for zero-shot cross-domain DST. Specifically, our model first encodes dialogue context and slots with a pre-trained self-attentive encoder, and generates slot values in an auto-regressive manner. In addition, we incorporate Slot Type Informed Descriptions that capture the shared information across slots to facilitate cross-domain knowledge transfer. Experimental results on the MultiWOZ dataset show that our proposed method significantly improves existing state-of-the-art results in the zero-shot cross-domain setting.

Nayeon Lee, Andrea Madotto, Yejin Bang et al.

Rumors are often associated with newly emerging events, thus, an ability to deal with unseen rumors is crucial for a rumor veracity classification model. Previous works address this issue by improving the model's generalizability, with an assumption that the model will stay unchanged even after the new outbreak of an event. In this work, we propose an alternative solution to continuously update the model in accordance with the dynamics of rumor domain creations. The biggest technical challenge associated with this new approach is the catastrophic forgetting of previous learnings due to new learnings. We adopt continual learning strategies that control the new learnings to avoid catastrophic forgetting and propose an additional strategy that can jointly be used to strengthen the forgetting alleviation.

Nouha Dziri, Andrea Madotto, Osmar Zaiane et al.

Dialogue systems powered by large pre-trained language models (LM) exhibit an innate ability to deliver fluent and natural-looking responses. Despite their impressive generation performance, these models can often generate factually incorrect statements impeding their widespread adoption. In this paper, we focus on the task of improving the faithfulness -- and thus reduce hallucination -- of Neural Dialogue Systems to known facts supplied by a Knowledge Graph (KG). We propose Neural Path Hunter which follows a generate-then-refine strategy whereby a generated response is amended using the k-hop subgraph of a KG. Neural Path Hunter leverages a separate token-level fact critic to identify plausible sources of hallucination followed by a refinement stage consisting of a chain of two neural LM's that retrieves correct entities by crafting a query signal that is propagated over the k-hop subgraph. Our proposed model can easily be applied to any dialogue generated responses without retraining the model. We empirically validate our proposed approach on the OpenDialKG dataset against a suite of metrics and report a relative improvement of faithfulness over dialogue responses by 20.35% based on FeQA (Durmus et al., 2020).

Nayeon Lee, Yejin Bang, Andrea Madotto et al.

Media bias can lead to increased political polarization, and thus, the need for automatic mitigation methods is growing. Existing mitigation work displays articles from multiple news outlets to provide diverse news coverage, but without neutralizing the bias inherent in each of the displayed articles. Therefore, we propose a new task, a single neutralized article generation out of multiple biased articles, to facilitate more efficient access to balanced and unbiased information. In this paper, we compile a new dataset NeuWS, define an automatic evaluation metric, and provide baselines and multiple analyses to serve as a solid starting point for the proposed task. Lastly, we obtain a human evaluation to demonstrate the alignment between our metric and human judgment.

Genta Indra Winata, Samuel Cahyawijaya, Zihan Liu et al.

Multilingual language models have shown decent performance in multilingual and cross-lingual natural language understanding tasks. However, the power of these multilingual models in code-switching tasks has not been fully explored. In this paper, we study the effectiveness of multilingual language models to understand their capability and adaptability to the mixed-language setting by considering the inference speed, performance, and number of parameters to measure their practicality. We conduct experiments in three language pairs on named entity recognition and part-of-speech tagging and compare them with existing methods, such as using bilingual embeddings and multilingual meta-embeddings. Our findings suggest that pre-trained multilingual models do not necessarily guarantee high-quality representations on code-switching, while using meta-embeddings achieves similar results with significantly fewer parameters.

Nayeon Lee, Yejin Bang, Andrea Madotto et al.

Few-shot learning has drawn researchers' attention to overcome the problem of data scarcity. Recently, large pre-trained language models have shown great performance in few-shot learning for various downstream tasks, such as question answering and machine translation. Nevertheless, little exploration has been made to achieve few-shot learning for the fact-checking task. However, fact-checking is an important problem, especially when the amount of information online is growing exponentially every day. In this paper, we propose a new way of utilizing the powerful transfer learning ability of a language model via a perplexity score. The most notable strength of our methodology lies in its capability in few-shot learning. With only two training samples, our methodology can already outperform the Major Class baseline by more than absolute 10% on the F1-Macro metric across multiple datasets. Through experiments, we empirically verify the plausibility of the rather surprising usage of the perplexity score in the context of fact-checking and highlight the strength of our few-shot methodology by comparing it to strong fine-tuning-based baseline models. Moreover, we construct and publicly release two new fact-checking datasets related to COVID-19.

Andrea Madotto, Zhaojiang Lin, Zhenpeng Zhou et al.

Continual learning in task-oriented dialogue systems can allow us to add new domains and functionalities through time without incurring the high cost of a whole system retraining. In this paper, we propose a continual learning benchmark for task-oriented dialogue systems with 37 domains to be learned continuously in four settings, such as intent recognition, state tracking, natural language generation, and end-to-end. Moreover, we implement and compare multiple existing continual learning baselines, and we propose a simple yet effective architectural method based on residual adapters. Our experiments demonstrate that the proposed architectural method and a simple replay-based strategy perform comparably well but they both achieve inferior performance to the multi-task learning baseline, in where all the data are shown at once, showing that continual learning in task-oriented dialogue systems is a challenging task. Furthermore, we reveal several trade-offs between different continual learning methods in term of parameter usage and memory size, which are important in the design of a task-oriented dialogue system. The proposed benchmark is released together with several baselines to promote more research in this direction.

Andrea Madotto, Etsuko Ishii, Zhaojiang Lin et al.

There has been considerable progress made towards conversational models that generate coherent and fluent responses; however, this often involves training large language models on large dialogue datasets, such as Reddit. These large conversational models provide little control over the generated responses, and this control is further limited in the absence of annotated conversational datasets for attribute specific generation that can be used for fine-tuning the model. In this paper, we first propose and evaluate plug-and-play methods for controllable response generation, which does not require dialogue specific datasets and does not rely on fine-tuning a large model. While effective, the decoding procedure induces considerable computational overhead, rendering the conversational model unsuitable for interactive usage. To overcome this, we introduce an approach that does not require further computation at decoding time, while also does not require any fine-tuning of a large language model. We demonstrate, through extensive automatic and human evaluation, a high degree of control over the generated conversational responses with regard to multiple desired attributes, while being fluent.

Andrea Madotto, Samuel Cahyawijaya, Genta Indra Winata et al.

Task-oriented dialogue systems are either modularized with separate dialogue state tracking (DST) and management steps or end-to-end trainable. In either case, the knowledge base (KB) plays an essential role in fulfilling user requests. Modularized systems rely on DST to interact with the KB, which is expensive in terms of annotation and inference time. End-to-end systems use the KB directly as input, but they cannot scale when the KB is larger than a few hundred entries. In this paper, we propose a method to embed the KB, of any size, directly into the model parameters. The resulting model does not require any DST or template responses, nor the KB as input, and it can dynamically update its KB via fine-tuning. We evaluate our solution in five task-oriented dialogue datasets with small, medium, and large KB size. Our experiments show that end-to-end models can effectively embed knowledge bases in their parameters and achieve competitive performance in all evaluated datasets.

Zhaojiang Lin, Andrea Madotto, Genta Indra Winata et al.

In this paper, we propose Minimalist Transfer Learning (MinTL) to simplify the system design process of task-oriented dialogue systems and alleviate the over-dependency on annotated data. MinTL is a simple yet effective transfer learning framework, which allows us to plug-and-play pre-trained seq2seq models, and jointly learn dialogue state tracking and dialogue response generation. Unlike previous approaches, which use a copy mechanism to "carryover" the old dialogue states to the new one, we introduce Levenshtein belief spans (Lev), that allows efficient dialogue state tracking with a minimal generation length. We instantiate our learning framework with two pre-trained backbones: T5 and BART, and evaluate them on MultiWOZ. Extensive experiments demonstrate that: 1) our systems establish new state-of-the-art results on end-to-end response generation, 2) MinTL-based systems are more robust than baseline methods in the low resource setting, and they achieve competitive results with only 20\% training data, and 3) Lev greatly improves the inference efficiency.

Andrea Madotto, Zhaojiang Lin, Yejin Bang et al.

Considerable progress has been made towards conversational models that generate coherent and fluent responses by training large language models on large dialogue datasets. These models have little or no control of the generated responses and miss two important features: continuous dialogue skills integration and seamlessly leveraging diverse knowledge sources. In this paper, we propose the Adapter-Bot, a dialogue model that uses a fixed backbone conversational model such as DialGPT (Zhang et al., 2019) and triggers on-demand dialogue skills (e.g., emphatic response, weather information, movie recommendation) via different adapters (Houlsby et al., 2019). Each adapter can be trained independently, thus allowing a continual integration of skills without retraining the entire model. Depending on the skills, the model is able to process multiple knowledge types, such as text, tables, and graphs, in a seamless manner. The dialogue skills can be triggered automatically via a dialogue manager, or manually, thus allowing high-level control of the generated responses. At the current stage, we have implemented 12 response styles (e.g., positive, negative etc.), 8 goal-oriented skills (e.g. weather information, movie recommendation, etc.), and personalized and emphatic responses. We evaluate our model using automatic evaluation by comparing it with existing state-of-the-art conversational models, and we have released an interactive system at adapter.bot.ust.hk.

Andrea Madotto, Zihan Liu, Zhaojiang Lin et al.

Task-oriented dialogue systems use four connected modules, namely, Natural Language Understanding (NLU), a Dialogue State Tracking (DST), Dialogue Policy (DP) and Natural Language Generation (NLG). A research challenge is to learn each module with the least amount of samples (i.e., few-shots) given the high cost related to the data collection. The most common and effective technique to solve this problem is transfer learning, where large language models, either pre-trained on text or task-specific data, are fine-tuned on the few samples. These methods require fine-tuning steps and a set of parameters for each task. Differently, language models, such as GPT-2 (Radford et al., 2019) and GPT-3 (Brown et al., 2020), allow few-shot learning by priming the model with few examples. In this paper, we evaluate the priming few-shot ability of language models in the NLU, DST, DP and NLG tasks. Importantly, we highlight the current limitations of this approach, and we discuss the possible implication for future work.

Nayeon Lee, Yejin Bang, Andrea Madotto et al.

Debunking misinformation is an important and time-critical task as there could be adverse consequences when misinformation is not quashed promptly. However, the usual supervised approach to debunking via misinformation classification requires human-annotated data and is not suited to the fast time-frame of newly emerging events such as the COVID-19 outbreak. In this paper, we postulate that misinformation itself has higher perplexity compared to truthful statements, and propose to leverage the perplexity to debunk false claims in an unsupervised manner. First, we extract reliable evidence from scientific and news sources according to sentence similarity to the claims. Second, we prime a language model with the extracted evidence and finally evaluate the correctness of given claims based on the perplexity scores at debunking time. We construct two new COVID-19-related test sets, one is scientific, and another is political in content, and empirically verify that our system performs favorably compared to existing systems. We are releasing these datasets publicly to encourage more research in debunking misinformation on COVID-19 and other topics.

Zihan Liu, Genta Indra Winata, Andrea Madotto et al.

Recently, fine-tuning pre-trained language models (e.g., multilingual BERT) to downstream cross-lingual tasks has shown promising results. However, the fine-tuning process inevitably changes the parameters of the pre-trained model and weakens its cross-lingual ability, which leads to sub-optimal performance. To alleviate this problem, we leverage continual learning to preserve the original cross-lingual ability of the pre-trained model when we fine-tune it to downstream tasks. The experimental result shows that our fine-tuning methods can better preserve the cross-lingual ability of the pre-trained model in a sentence retrieval task. Our methods also achieve better performance than other fine-tuning baselines on the zero-shot cross-lingual part-of-speech tagging and named entity recognition tasks.

Zhaojiang Lin, Andrea Madotto, Pascale Fung

Fine-tuning pre-trained generative language models to down-stream language generation tasks has shown promising results. However, this comes with the cost of having a single, large model for each task, which is not ideal in low-memory/power scenarios (e.g., mobile). In this paper, we propose an effective way to fine-tune multiple down-stream generation tasks simultaneously using a single, large pre-trained model. The experiments on five diverse language generation tasks show that by just using an additional 2-3% parameters for each task, our model can maintain or even improve the performance of fine-tuning the whole model.

Zhaojiang Lin, Zihan Liu, Genta Indra Winata et al.

Personalized dialogue systems are an essential step toward better human-machine interaction. Existing personalized dialogue agents rely on properly designed conversational datasets, which are mostly monolingual (e.g., English), which greatly limits the usage of conversational agents in other languages. In this paper, we propose a multi-lingual extension of Persona-Chat, namely XPersona. Our dataset includes persona conversations in six different languages other than English for building and evaluating multilingual personalized agents. We experiment with both multilingual and cross-lingual trained baselines, and evaluate them against monolingual and translation-pipeline models using both automatic and human evaluation. Experimental results show that the multilingual trained models outperform the translation-pipeline and that they are on par with the monolingual models, with the advantage of having a single model across multiple languages. On the other hand, the state-of-the-art cross-lingual trained models achieve inferior performance to the other models, showing that cross-lingual conversation modeling is a challenging task. We hope that our dataset and baselines will accelerate research in multilingual dialogue systems.

Genta Indra Winata, Samuel Cahyawijaya, Zihan Liu et al.

Local dialects influence people to pronounce words of the same language differently from each other. The great variability and complex characteristics of accents creates a major challenge for training a robust and accent-agnostic automatic speech recognition (ASR) system. In this paper, we introduce a cross-accented English speech recognition task as a benchmark for measuring the ability of the model to adapt to unseen accents using the existing CommonVoice corpus. We also propose an accent-agnostic approach that extends the model-agnostic meta-learning (MAML) algorithm for fast adaptation to unseen accents. Our approach significantly outperforms joint training in both zero-shot, few-shot, and all-shot in the mixed-region and cross-region settings in terms of word error rate.

Zihan Liu, Genta Indra Winata, Samuel Cahyawijaya et al.

Word order variances generally exist in different languages. In this paper, we hypothesize that cross-lingual models that fit into the word order of the source language might fail to handle target languages. To verify this hypothesis, we investigate whether making models insensitive to the word order of the source language can improve the adaptation performance in target languages. To do so, we reduce the source language word order information fitted to sequence encoders and observe the performance changes. In addition, based on this hypothesis, we propose a new method for fine-tuning multilingual BERT in downstream cross-lingual sequence labeling tasks. Experimental results on dialogue natural language understanding, part-of-speech tagging, and named entity recognition tasks show that reducing word order information fitted to the model can achieve better zero-shot cross-lingual performance. Furthermore, our proposed methods can also be applied to strong cross-lingual baselines, and improve their performances.

Andrea Madotto, Mahdi Namazifar, Joost Huizinga et al.

This work presents an exploration and imitation-learning-based agent capable of state-of-the-art performance in playing text-based computer games. Text-based computer games describe their world to the player through natural language and expect the player to interact with the game using text. These games are of interest as they can be seen as a testbed for language understanding, problem-solving, and language generation by artificial agents. Moreover, they provide a learning environment in which these skills can be acquired through interactions with an environment rather than using fixed corpora. One aspect that makes these games particularly challenging for learning agents is the combinatorially large action space. Existing methods for solving text-based games are limited to games that are either very simple or have an action space restricted to a predetermined set of admissible actions. In this work, we propose to use the exploration approach of Go-Explore for solving text-based games. More specifically, in an initial exploration phase, we first extract trajectories with high rewards, after which we train a policy to solve the game by imitating these trajectories. Our experiments show that this approach outperforms existing solutions in solving text-based games, and it is more sample efficient in terms of the number of interactions with the environment. Moreover, we show that the learned policy can generalize better than existing solutions to unseen games without using any restriction on the action space.

Andrea Madotto, Zhaojiang Lin, Chien-Sheng Wu et al.

Dialogue systems require a great deal of different but complementary expertise to assist, inform, and entertain humans. For example, different domains (e.g., restaurant reservation, train ticket booking) of goal-oriented dialogue systems can be viewed as different skills, and so does ordinary chatting abilities of chit-chat dialogue systems. In this paper, we propose to learn a dialogue system that independently parameterizes different dialogue skills, and learns to select and combine each of them through Attention over Parameters (AoP). The experimental results show that this approach achieves competitive performance on a combined dataset of MultiWOZ, In-Car Assistant, and Persona-Chat. Finally, we demonstrate that each dialogue skill is effectively learned and can be combined with other skills to produce selective responses.

Sumanth Dathathri, Andrea Madotto, Janice Lan et al.

Large transformer-based language models (LMs) trained on huge text corpora have shown unparalleled generation capabilities. However, controlling attributes of the generated language (e.g. switching topic or sentiment) is difficult without modifying the model architecture or fine-tuning on attribute-specific data and entailing the significant cost of retraining. We propose a simple alternative: the Plug and Play Language Model (PPLM) for controllable language generation, which combines a pretrained LM with one or more simple attribute classifiers that guide text generation without any further training of the LM. In the canonical scenario we present, the attribute models are simple classifiers consisting of a user-specified bag of words or a single learned layer with 100,000 times fewer parameters than the LM. Sampling entails a forward and backward pass in which gradients from the attribute model push the LM's hidden activations and thus guide the generation. Model samples demonstrate control over a range of topics and sentiment styles, and extensive automated and human annotated evaluations show attribute alignment and fluency. PPLMs are flexible in that any combination of differentiable attribute models may be used to steer text generation, which will allow for diverse and creative applications beyond the examples given in this paper.

Zihan Liu, Jamin Shin, Yan Xu et al.

Despite the surging demands for multilingual task-oriented dialog systems (e.g., Alexa, Google Home), there has been less research done in multilingual or cross-lingual scenarios. Hence, we propose a zero-shot adaptation of task-oriented dialogue system to low-resource languages. To tackle this challenge, we first use a set of very few parallel word pairs to refine the aligned cross-lingual word-level representations. We then employ a latent variable model to cope with the variance of similar sentences across different languages, which is induced by imperfect cross-lingual alignments and inherent differences in languages. Finally, the experimental results show that even though we utilize much less external resources, our model achieves better adaptation performance for natural language understanding task (i.e., the intent detection and slot filling) compared to the current state-of-the-art model in the zero-shot scenario.

Genta Indra Winata, Andrea Madotto, Chien-Sheng Wu et al.

Training code-switched language models is difficult due to lack of data and complexity in the grammatical structure. Linguistic constraint theories have been used for decades to generate artificial code-switching sentences to cope with this issue. However, this require external word alignments or constituency parsers that create erroneous results on distant languages. We propose a sequence-to-sequence model using a copy mechanism to generate code-switching data by leveraging parallel monolingual translations from a limited source of code-switching data. The model learns how to combine words from parallel sentences and identifies when to switch one language to the other. Moreover, it captures code-switching constraints by attending and aligning the words in inputs, without requiring any external knowledge. Based on experimental results, the language model trained with the generated sentences achieves state-of-the-art performance and improves end-to-end automatic speech recognition.