Miguel Menezes

John Mendonça, Patrícia Pereira, Miguel Menezes et al.

Task-oriented conversational datasets often lack topic variability and linguistic diversity. However, with the advent of Large Language Models (LLMs) pretrained on extensive, multilingual and diverse text data, these limitations seem overcome. Nevertheless, their generalisability to different languages and domains in dialogue applications remains uncertain without benchmarking datasets. This paper presents a holistic annotation approach for emotion and conversational quality in the context of bilingual customer support conversations. By performing annotations that take into consideration the complete instances that compose a conversation, one can form a broader perspective of the dialogue as a whole. Furthermore, it provides a unique and valuable resource for the development of text classification models. To this end, we present benchmarks for Emotion Recognition and Dialogue Quality Estimation and show that further research is needed to leverage these models in a production setting.

Sofia Morgado, Filipa Valdeira, Niklas Sander et al.

Coronary angiography (CAG) reports contain clinically relevant physiological measurements, yet this information is typically in the form of unstructured natural language, limiting its use in research. We investigate the use of Large Language Models (LLMs) to automatically extract these values, along with their anatomical locations, from Portuguese CAG reports. To our knowledge, this study is the first addressing physiology indexes extraction from a large (1342 reports) corpus of CAG reports, and one of the few focusing on CAG or Portuguese clinical text. We explore local privacy-preserving general-purpose and medical LLMs under different settings. Prompting strategies included zero-shot, few-shot, and few-shot prompting with implausible examples. In addition, we apply constrained generation and introduce a post-processing step based on RegEx. Given the sparsity of measurements, we propose a multi-stage evaluation framework separating format validity, value detection, and value correctness, while accounting for asymmetric clinical error costs. This study demonstrates the potential of LLMs in for extracting physiological indices from Portuguese CAG reports. Non-medical models performed similarly, the best results were obtained with Llama with a zero-shot prompting, while GPT-OSS demonstrated the highest robustness to changes in the prompts. While MedGemma demonstrated similar results to non-medical models, MedLlama's results were out-of-format in the unconstrained setting, and had a significant lower performance in the constrained one. Changes in the prompt techinique and adding a RegEx layer showed no significant improvement across models, while using constrained generation decreased performance, although having the benefit of allowing the usage of specific models that are not able to conform with the templates.