Francesco Ricci

Shoujin Wang, Xiuzhen Zhang, Yan Wang et al.

Recommender systems (RSs) aim to help users to effectively retrieve items of their interests from a large catalogue. For a quite long period of time, researchers and practitioners have been focusing on developing accurate RSs. Recent years have witnessed an increasing number of threats to RSs, coming from attacks, system and user generated noise, system bias. As a result, it has become clear that a strict focus on RS accuracy is limited and the research must consider other important factors, e.g., trustworthiness. For end users, a trustworthy RS (TRS) should not only be accurate, but also transparent, unbiased and fair as well as robust to noise or attacks. These observations actually led to a paradigm shift of the research on RSs: from accuracy-oriented RSs to TRSs. However, researchers lack a systematic overview and discussion of the literature in this novel and fast developing field of TRSs. To this end, in this paper, we provide an overview of TRSs, including a discussion of the motivation and basic concepts of TRSs, a presentation of the challenges in building TRSs, and a perspective on the future directions in this area. We also provide a novel conceptual framework to support the construction of TRSs.

Ivan Donadello, Chiara Di Francescomarino, Fabrizio Maria Maggi et al.

Prescriptive Process Monitoring systems recommend, during the execution of a business process, interventions that, if followed, prevent a negative outcome of the process. Such interventions have to be reliable, that is, they have to guarantee the achievement of the desired outcome or performance, and they have to be flexible, that is, they have to avoid overturning the normal process execution or forcing the execution of a given activity. Most of the existing Prescriptive Process Monitoring solutions, however, while performing well in terms of recommendation reliability, provide the users with very specific (sequences of) activities that have to be executed without caring about the feasibility of these recommendations. In order to face this issue, we propose a new Outcome-Oriented Prescriptive Process Monitoring system recommending temporal relations between activities that have to be guaranteed during the process execution in order to achieve a desired outcome. This softens the mandatory execution of an activity at a given point in time, thus leaving more freedom to the user in deciding the interventions to put in place. Our approach defines these temporal relations with Linear Temporal Logic over finite traces patterns that are used as features to describe the historical process data recorded in an event log by the information systems supporting the execution of the process. Such encoded log is used to train a Machine Learning classifier to learn a mapping between the temporal patterns and the outcome of a process execution. The classifier is then queried at runtime to return as recommendations the most salient temporal patterns to be satisfied to maximize the likelihood of a certain outcome for an input ongoing process execution. The proposed system is assessed using a pool of 22 real-life event logs that have already been used as a benchmark in the Process Mining community.

Yashar Deldjoo, Zhankui He, Julian McAuley et al.

Generative models are a class of AI models capable of creating new instances of data by learning and sampling from their statistical distributions. In recent years, these models have gained prominence in machine learning due to the development of approaches such as generative adversarial networks (GANs), variational autoencoders (VAEs), and transformer-based architectures such as GPT. These models have applications across various domains, such as image generation, text synthesis, and music composition. In recommender systems, generative models, referred to as Gen-RecSys, improve the accuracy and diversity of recommendations by generating structured outputs, text-based interactions, and multimedia content. By leveraging these capabilities, Gen-RecSys can produce more personalized, engaging, and dynamic user experiences, expanding the role of AI in eCommerce, media, and beyond. Our book goes beyond existing literature by offering a comprehensive understanding of generative models and their applications, with a special focus on deep generative models (DGMs) and their classification. We introduce a taxonomy that categorizes DGMs into three types: ID-driven models, large language models (LLMs), and multimodal models. Each category addresses unique technical and architectural advancements within its respective research area. This taxonomy allows researchers to easily navigate developments in Gen-RecSys across domains such as conversational AI and multimodal content generation. Additionally, we examine the impact and potential risks of generative models, emphasizing the importance of robust evaluation frameworks.

Stefano Branchi, Chiara Di Francescomarino, Chiara Ghidini et al.

The rise of process data availability has recently led to the development of data-driven learning approaches. However, most of these approaches restrict the use of the learned model to predict the future of ongoing process executions. The goal of this paper is moving a step forward and leveraging available data to learning to act, by supporting users with recommendations derived from an optimal strategy (measure of performance). We take the optimization perspective of one process actor and we recommend the best activities to execute next, in response to what happens in a complex external environment, where there is no control on exogenous factors. To this aim, we investigate an approach that learns, by means of Reinforcement Learning, the optimal policy from the observation of past executions and recommends the best activities to carry on for optimizing a Key Performance Indicator of interest. The validity of the approach is demonstrated on two scenarios taken from real-life data.

Anton Korikov, Scott Sanner, Yashar Deldjoo et al.

While previous chapters focused on recommendation systems (RSs) based on standardized, non-verbal user feedback such as purchases, views, and clicks -- the advent of LLMs has unlocked the use of natural language (NL) interactions for recommendation. This chapter discusses how LLMs' abilities for general NL reasoning present novel opportunities to build highly personalized RSs -- which can effectively connect nuanced and diverse user preferences to items, potentially via interactive dialogues. To begin this discussion, we first present a taxonomy of the key data sources for language-driven recommendation, covering item descriptions, user-system interactions, and user profiles. We then proceed to fundamental techniques for LLM recommendation, reviewing the use of encoder-only and autoregressive LLM recommendation in both tuned and untuned settings. Afterwards, we move to multi-module recommendation architectures in which LLMs interact with components such as retrievers and RSs in multi-stage pipelines. This brings us to architectures for conversational recommender systems (CRSs), in which LLMs facilitate multi-turn dialogues where each turn presents an opportunity not only to make recommendations, but also to engage with the user in interactive preference elicitation, critiquing, and question-answering.

Yoel Zimmermann, Adib Bazgir, Zartashia Afzal et al.

Here, we present the outcomes from the second Large Language Model (LLM) Hackathon for Applications in Materials Science and Chemistry, which engaged participants across global hybrid locations, resulting in 34 team submissions. The submissions spanned seven key application areas and demonstrated the diverse utility of LLMs for applications in (1) molecular and material property prediction; (2) molecular and material design; (3) automation and novel interfaces; (4) scientific communication and education; (5) research data management and automation; (6) hypothesis generation and evaluation; and (7) knowledge extraction and reasoning from scientific literature. Each team submission is presented in a summary table with links to the code and as brief papers in the appendix. Beyond team results, we discuss the hackathon event and its hybrid format, which included physical hubs in Toronto, Montreal, San Francisco, Berlin, Lausanne, and Tokyo, alongside a global online hub to enable local and virtual collaboration. Overall, the event highlighted significant improvements in LLM capabilities since the previous year's hackathon, suggesting continued expansion of LLMs for applications in materials science and chemistry research. These outcomes demonstrate the dual utility of LLMs as both multipurpose models for diverse machine learning tasks and platforms for rapid prototyping custom applications in scientific research.

Dietmar Jannach, Amra Delić, Francesco Ricci et al.

More than twenty-five years ago, first ideas were developed on how to design a system that can provide recommendations to groups of users instead of individual users. Since then, a rich variety of algorithmic proposals were published, e.g., on how to acquire individual preferences, how to aggregate them, and how to generate recommendations for groups of users. However, despite the rich literature on the topic, barely any examples of real-world group recommender systems can be found. This lets us question common assumptions in academic research, in particular regarding communication processes in a group and how recommendation-supported decisions are made. In this essay, we argue that these common assumptions and corresponding system designs often may not match the needs or expectations of users. We thus call for a reorientation in this research area, leveraging the capabilities of modern Generative AI assistants like ChatGPT. Specifically, as one promising future direction, we envision group recommender systems to be systems where human group members interact in a chat and an AI-based group recommendation agent assists the decision-making process in an agentic way. Ultimately, this shall lead to a more natural group decision-making environment and finally to wider adoption of group recommendation systems in practice.

Alejandro Bellogín, Linus W. Dietz, Francesco Ricci et al.

Point of interest (POI) recommendation can play a pivotal role in enriching tourists' experiences by suggesting context-dependent and preference-matching locations and activities, such as restaurants, landmarks, itineraries, and cultural attractions. Unlike some more common recommendation domains (e.g., music and video), POI recommendation is inherently high-stakes: users invest significant time, money, and effort to search, choose, and consume these suggested POIs. Despite the numerous research works in the area, several fundamental issues remain unresolved, hindering the real-world applicability of the proposed approaches. In this paper, we discuss the current status of the POI recommendation problem and the main challenges we have identified. The first contribution of this paper is a critical assessment of the current state of POI recommendation research and the identification of key shortcomings across three main dimensions: datasets, algorithms, and evaluation methodologies. We highlight persistent issues such as the lack of standardized benchmark datasets, flawed assumptions in the problem definition and model design, and inadequate treatment of biases in the user behavior and system performance. The second contribution is a structured research agenda that, starting from the identified issues, introduces important directions for future work related to multistakeholder design, context awareness, data collection, trustworthiness, novel interactions, and real-world evaluation.

Shoujin Wang, Liang Hu, Yan Wang et al.

Recent years have witnessed the fast development of the emerging topic of Graph Learning based Recommender Systems (GLRS). GLRS employ advanced graph learning approaches to model users' preferences and intentions as well as items' characteristics for recommendations. Differently from other RS approaches, including content-based filtering and collaborative filtering, GLRS are built on graphs where the important objects, e.g., users, items, and attributes, are either explicitly or implicitly connected. With the rapid development of graph learning techniques, exploring and exploiting homogeneous or heterogeneous relations in graphs are a promising direction for building more effective RS. In this paper, we provide a systematic review of GLRS, by discussing how they extract important knowledge from graph-based representations to improve the accuracy, reliability and explainability of the recommendations. First, we characterize and formalize GLRS, and then summarize and categorize the key challenges and main progress in this novel research area. Finally, we share some new research directions in this vibrant area.

Shoujin Wang, Liang Hu, Yan Wang et al.

Recent years have witnessed the fast development of the emerging topic of Graph Learning based Recommender Systems (GLRS). GLRS mainly employ the advanced graph learning approaches to model users' preferences and intentions as well as items' characteristics and popularity for Recommender Systems (RS). Differently from conventional RS, including content based filtering and collaborative filtering, GLRS are built on simple or complex graphs where various objects, e.g., users, items, and attributes, are explicitly or implicitly connected. With the rapid development of graph learning, exploring and exploiting homogeneous or heterogeneous relations in graphs is a promising direction for building advanced RS. In this paper, we provide a systematic review of GLRS, on how they obtain the knowledge from graphs to improve the accuracy, reliability and explainability for recommendations. First, we characterize and formalize GLRS, and then summarize and categorize the key challenges in this new research area. Then, we survey the most recent and important developments in the area. Finally, we share some new research directions in this vibrant area.