James Peters

Harshavardhan Kamarthi, Aditya B. Sasanur, Xinjie Tong et al.

Hierarchical time-series forecasting (HTSF) is an important problem for many real-world business applications where the goal is to simultaneously forecast multiple time-series that are related to each other via a hierarchical relation. Recent works, however, do not address two important challenges that are typically observed in many demand forecasting applications at large companies. First, many time-series at lower levels of the hierarchy have high sparsity i.e., they have a significant number of zeros. Most HTSF methods do not address this varying sparsity across the hierarchy. Further, they do not scale well to the large size of the real-world hierarchy typically unseen in benchmarks used in literature. We resolve both these challenges by proposing HAILS, a novel probabilistic hierarchical model that enables accurate and calibrated probabilistic forecasts across the hierarchy by adaptively modeling sparse and dense time-series with different distributional assumptions and reconciling them to adhere to hierarchical constraints. We show the scalability and effectiveness of our methods by evaluating them against real-world demand forecasting datasets. We deploy HAILS at a large chemical manufacturing company for a product demand forecasting application with over ten thousand products and observe a significant 8.5\% improvement in forecast accuracy and 23% better improvement for sparse time-series. The enhanced accuracy and scalability make HAILS a valuable tool for improved business planning and customer experience.

Harshavardhan Kamarthi, Shangqing Xu, Xinjie Tong et al.

Hierarchical time-series forecasting is essential for demand prediction across various industries. While machine learning models have obtained significant accuracy and scalability on such forecasting tasks, the interpretability of their predictions, informed by application, is still largely unexplored. To bridge this gap, we introduce a novel interpretability method for large hierarchical probabilistic time-series forecasting, adapting generic interpretability techniques while addressing challenges associated with hierarchical structures and uncertainty. Our approach offers valuable interpretative insights in response to real-world industrial supply chain scenarios, including 1) the significance of various time-series within the hierarchy and external variables at specific time points, 2) the impact of different variables on forecast uncertainty, and 3) explanations for forecast changes in response to modifications in the training dataset. To evaluate the explainability method, we generate semi-synthetic datasets based on real-world scenarios of explaining hierarchical demands for over ten thousand products at a large chemical company. The experiments showed that our explainability method successfully explained state-of-the-art industrial forecasting methods with significantly higher explainability accuracy. Furthermore, we provide multiple real-world case studies that show the efficacy of our approach in identifying important patterns and explanations that help stakeholders better understand the forecasts. Additionally, our method facilitates the identification of key drivers behind forecasted demand, enabling more informed decision-making and strategic planning. Our approach helps build trust and confidence among users, ultimately leading to better adoption and utilization of hierarchical forecasting models in practice.