Changhua Pei

Haotian Si, Changhua Pei, Zhihan Li et al.

Massive key performance indicators (KPIs) are monitored as multivariate time series data (MTS) to ensure the reliability of the software applications and service system. Accurately detecting the abnormality of MTS is very critical for subsequent fault elimination. The scarcity of anomalies and manual labeling has led to the development of various self-supervised MTS anomaly detection (AD) methods, which optimize an overall objective/loss encompassing all metrics' regression objectives/losses. However, our empirical study uncovers the prevalence of conflicts among metrics' regression objectives, causing MTS models to grapple with different losses. This critical aspect significantly impacts detection performance but has been overlooked in existing approaches. To address this problem, by mimicking the design of multi-gate mixture-of-experts (MMoE), we introduce CAD, a Conflict-aware multivariate KPI Anomaly Detection algorithm. CAD offers an exclusive structure for each metric to mitigate potential conflicts while fostering inter-metric promotions. Upon thorough investigation, we find that the poor performance of vanilla MMoE mainly comes from the input-output misalignment settings of MTS formulation and convergence issues arising from expansive tasks. To address these challenges, we propose a straightforward yet effective task-oriented metric selection and p&s (personalized and shared) gating mechanism, which establishes CAD as the first practicable multi-task learning (MTL) based MTS AD model. Evaluations on multiple public datasets reveal that CAD obtains an average F1-score of 0.943 across three public datasets, notably outperforming state-of-the-art methods. Our code is accessible at https://github.com/dawnvince/MTS_CAD.

Changhua Pei, Zheyuan Li, Zexin Wang et al.

When networked system failures occur, automatically performing Root Cause Analysis (RCA) using observability data is critical for ensuring networked system reliability. Recently, LLM-based agents have shown promise for automating this diagnosis process through advanced reasoning and autonomous exploration. However, existing observability frameworks remain archaic, characterized by fragmented data silos, incompatible schemas, and insufficient semantic metadata, preventing agents from establishing the complex relationships required for effective RCA. To address these challenges, we present UModel, a unified ontological framework that shifts observability from data-centric to object-centric modeling. UModel constructs a virtual ontological layer where heterogeneous telemetry, entities, and expert knowledge are standardized as objects and interconnected via semantic graphs. In addition, we introduce U-SPL, a pipeline-based query interface that enables agents to autonomously explore system topologies and correlate multimodal data. By re-modeling the "AIOps 2025 Challenge" dataset using UModel, the precision of root cause localization improved by 8%, demonstrating that enhanced data organization can significantly increase the accuracy of downstream tasks. UModel provides a scalable modeling framework that, in its deployment at Alibaba Cloud for more than one year, has served tens of thousands of users, sustained millions of operations per second, and delivered sub-second query latency.

Yuhe Liu, Changhua Pei, Longlong Xu et al.

Information Technology (IT) Operations (Ops), particularly Artificial Intelligence for IT Operations (AIOps), is the guarantee for maintaining the orderly and stable operation of existing information systems. According to Gartner's prediction, the use of AI technology for automated IT operations has become a new trend. Large language models (LLMs) that have exhibited remarkable capabilities in NLP-related tasks, are showing great potential in the field of AIOps, such as in aspects of root cause analysis of failures, generation of operations and maintenance scripts, and summarizing of alert information. Nevertheless, the performance of current LLMs in Ops tasks is yet to be determined. In this paper, we present OpsEval, a comprehensive task-oriented Ops benchmark designed for LLMs. For the first time, OpsEval assesses LLMs' proficiency in various crucial scenarios at different ability levels. The benchmark includes 7184 multi-choice questions and 1736 question-answering (QA) formats in English and Chinese. By conducting a comprehensive performance evaluation of the current leading large language models, we show how various LLM techniques can affect the performance of Ops, and discussed findings related to various topics, including model quantification, QA evaluation, and hallucination issues. To ensure the credibility of our evaluation, we invite dozens of domain experts to manually review our questions. At the same time, we have open-sourced 20% of the test QA to assist current researchers in preliminary evaluations of their OpsLLM models. The remaining 80% of the data, which is not disclosed, is used to eliminate the issue of the test set leakage. Additionally, we have constructed an online leaderboard that is updated in real-time and will continue to be updated, ensuring that any newly emerging LLMs will be evaluated promptly. Both our dataset and leaderboard have been made public.

Zexin Wang, Changhua Pei, Yuanhao Liu et al.

As the reasoning capabilities of Large Language Models (LLMs) continue to advance, LLM-based agent systems offer advantages in flexibility and interpretability over traditional systems, garnering increasing attention. However, despite the widespread research interest and industrial application of agent systems, these systems, like their traditional counterparts, frequently encounter anomalies. These anomalies lead to instability and insecurity, hindering their further development. Therefore, a comprehensive and systematic approach to the operation and maintenance of agent systems is urgently needed. Unfortunately, current research on the operations of agent systems is sparse. To address this gap, we have undertaken a survey on agent system operations with the aim of establishing a clear framework for the field, defining the challenges, and facilitating further development. Specifically, this paper begins by systematically defining anomalies within agent systems, categorizing them into intra-agent anomalies and inter-agent anomalies. Next, we introduce a novel and comprehensive operational framework for agent systems, dubbed Agent System Operations (AgentOps). We provide detailed definitions and explanations of its four key stages: monitoring, anomaly detection, root cause localization, and resolution.

Qiwei Chen, Yue Xu, Changhua Pei et al.

Recent studies on Click-Through Rate (CTR) prediction has reached new levels by modeling longer user behavior sequences. Among others, the two-stage methods stand out as the state-of-the-art (SOTA) solution for industrial applications. The two-stage methods first train a retrieval model to truncate the long behavior sequence beforehand and then use the truncated sequences to train a CTR model. However, the retrieval model and the CTR model are trained separately. So the retrieved subsequences in the CTR model is inaccurate, which degrades the final performance. In this paper, we propose an end-to-end paradigm to model long behavior sequences, which is able to achieve superior performance along with remarkable cost-efficiency compared to existing models. Our contribution is three-fold: First, we propose a hashing-based efficient target attention (TA) network named ETA-Net to enable end-to-end user behavior retrieval based on low-cost bit-wise operations. The proposed ETA-Net can reduce the complexity of standard TA by orders of magnitude for sequential data modeling. Second, we propose a general system architecture as one viable solution to deploy ETA-Net on industrial systems. Particularly, ETA-Net has been deployed on the recommender system of Taobao, and brought 1.8% lift on CTR and 3.1% lift on Gross Merchandise Value (GMV) compared to the SOTA two-stage methods. Third, we conduct extensive experiments on both offline datasets and online A/B test. The results verify that the proposed model outperforms existing CTR models considerably, in terms of both CTR prediction performance and online cost-efficiency. ETA-Net now serves the main traffic of Taobao, delivering services to hundreds of millions of users towards billions of items every day.

Haotian Si, Changhua Pei, Xiao He et al.

Driven by the increasingly complex and decision-oriented demands of time series analysis, we introduce the Semantic-Conditional Time Series Reasoning task, which extends conventional time series analysis beyond purely numerical modeling to incorporate contextual and semantic understanding. To further enhance the mode's reasoning capabilities on complex time series problems, we propose a two-round reinforcement learning framework: the first round strengthens the mode's perception of fundamental temporal primitives, while the second focuses on semantic-conditioned reasoning. The resulting model, KairosVL, achieves competitive performance across both synthetic and real-world tasks. Extensive experiments and ablation studies demonstrate that our framework not only boosts performance but also preserves intrinsic reasoning ability and significantly improves generalization to unseen scenarios. To summarize, our work highlights the potential of combining semantic reasoning with temporal modeling and provides a practical framework for real-world time series intelligence, which is in urgent demand.

Zhirui Zhang, Changhua Pei, Tianyi Gao et al.

In the time-series domain, an increasing number of works combine text with temporal data to leverage the reasoning capabilities of large language models (LLMs) for various downstream time-series understanding tasks. This enables a single model to flexibly perform tasks that previously required specialized models for each domain. However, these methods typically rely on text labels for supervision during training, biasing the model toward textual cues while potentially neglecting the full temporal features. Such a bias can lead to outputs that contradict the underlying time-series context. To address this issue, we construct the EvalTS benchmark, comprising 10 tasks across three difficulty levels, from fundamental temporal pattern recognition to complex real-world reasoning, to evaluate models under more challenging and realistic scenarios. We also propose TimeSense, a multimodal framework that makes LLMs proficient in time-series analysis by balancing textual reasoning with a preserved temporal sense. TimeSense incorporates a Temporal Sense module that reconstructs the input time-series within the model's context, ensuring that textual reasoning is grounded in the time-series dynamics. Moreover, to enhance spatial understanding of time-series data, we explicitly incorporate coordinate-based positional embeddings, which provide each time point with spatial context and enable the model to capture structural dependencies more effectively. Experimental results demonstrate that TimeSense achieves state-of-the-art performance across multiple tasks, and it particularly outperforms existing methods on complex multi-dimensional time-series reasoning tasks.

Zexin Wang, Changhua Pei, Minghua Ma et al.

Time series Anomaly Detection (AD) plays a crucial role for web systems. Various web systems rely on time series data to monitor and identify anomalies in real time, as well as to initiate diagnosis and remediation procedures. Variational Autoencoders (VAEs) have gained popularity in recent decades due to their superior de-noising capabilities, which are useful for anomaly detection. However, our study reveals that VAE-based methods face challenges in capturing long-periodic heterogeneous patterns and detailed short-periodic trends simultaneously. To address these challenges, we propose Frequency-enhanced Conditional Variational Autoencoder (FCVAE), a novel unsupervised AD method for univariate time series. To ensure an accurate AD, FCVAE exploits an innovative approach to concurrently integrate both the global and local frequency features into the condition of Conditional Variational Autoencoder (CVAE) to significantly increase the accuracy of reconstructing the normal data. Together with a carefully designed "target attention" mechanism, our approach allows the model to pick the most useful information from the frequency domain for better short-periodic trend construction. Our FCVAE has been evaluated on public datasets and a large-scale cloud system, and the results demonstrate that it outperforms state-of-the-art methods. This confirms the practical applicability of our approach in addressing the limitations of current VAE-based anomaly detection models.

Haotian Si, Jianhui Li, Changhua Pei et al.

Time series anomaly detection (TSAD) has gained significant attention due to its real-world applications to improve the stability of modern software systems. However, there is no effective way to verify whether they can meet the requirements for real-world deployment. Firstly, current algorithms typically train a specific model for each time series. Maintaining such many models is impractical in a large-scale system with tens of thousands of curves. The performance of using merely one unified model to detect anomalies remains unknown. Secondly, most TSAD models are trained on the historical part of a time series and are tested on its future segment. In distributed systems, however, there are frequent system deployments and upgrades, with new, previously unseen time series emerging daily. The performance of testing newly incoming unseen time series on current TSAD algorithms remains unknown. Lastly, the assumptions of the evaluation metrics in existing benchmarks are far from practical demands. To solve the above-mentioned problems, we propose an industrial-grade benchmark TimeSeriesBench. We assess the performance of existing algorithms across more than 168 evaluation settings and provide comprehensive analysis for the future design of anomaly detection algorithms. An industrial dataset is also released along with TimeSeriesBench.

Quan Zhou, Changhua Pei, Fei Sun et al.

Time series anomaly detection (TSAD) underpins real-time monitoring in cloud services and web systems, allowing rapid identification of anomalies to prevent costly failures. Most TSAD methods driven by forecasting models tend to overfit by emphasizing minor fluctuations. Our analysis reveals that effective TSAD should focus on modeling "normal" behavior through smooth local patterns. To achieve this, we reformulate time series modeling as approximating the series with smooth univariate functions. The local smoothness of each univariate function ensures that the fitted time series remains resilient against local disturbances. However, a direct KAN implementation proves susceptible to these disturbances due to the inherently localized characteristics of B-spline functions. We thus propose KAN-AD, replacing B-splines with truncated Fourier expansions and introducing a novel lightweight learning mechanism that emphasizes global patterns while staying robust to local disturbances. On four popular TSAD benchmarks, KAN-AD achieves an average 15% improvement in detection accuracy (with peaks exceeding 27%) over state-of-the-art baselines. Remarkably, it requires fewer than 1,000 trainable parameters, resulting in a 50% faster inference speed compared to the original KAN, demonstrating the approach's efficiency and practical viability.

Haotian Si, Changhua Pei, Jianhui Li et al.

Recent advances in lightweight time series forecasting models suggest the inherent simplicity of time series forecasting tasks. In this paper, we present CMoS, a super-lightweight time series forecasting model. Instead of learning the embedding of the shapes, CMoS directly models the spatial correlations between different time series chunks. Additionally, we introduce a Correlation Mixing technique that enables the model to capture diverse spatial correlations with minimal parameters, and an optional Periodicity Injection technique to ensure faster convergence. Despite utilizing as low as 1% of the lightweight model DLinear's parameters count, experimental results demonstrate that CMoS outperforms existing state-of-the-art models across multiple datasets. Furthermore, the learned weights of CMoS exhibit great interpretability, providing practitioners with valuable insights into temporal structures within specific application scenarios.

Zexin Wang, Changhua Pei, Yang Liu et al.

Web service administrators must ensure the stability of multiple systems by promptly detecting anomalies in Key Performance Indicators (KPIs). Achieving the goal of "train once, infer across scenarios" remains a fundamental challenge for time series anomaly detection models. Beyond improving zero-shot generalization, such models must also flexibly handle sequences of varying lengths during inference, ranging from one hour to one week, without retraining. Conventional approaches rely on sliding-window encoding and self-supervised learning, which restrict inference to fixed-length inputs. Large Language Models (LLMs) have demonstrated remarkable zero-shot capabilities across general domains. However, when applied to time series data, they face inherent limitations due to context length. To address this issue, we propose ViTs, a Vision-Language Model (VLM)-based framework that converts time series curves into visual representations. By rescaling time series images, temporal dependencies are preserved while maintaining a consistent input size, thereby enabling efficient processing of arbitrarily long sequences without context constraints. Training VLMs for this purpose introduces unique challenges, primarily due to the scarcity of aligned time series image-text data. To overcome this, we employ an evolutionary algorithm to automatically generate thousands of high-quality image-text pairs and design a three-stage training pipeline consisting of: (1) time series knowledge injection, (2) anomaly detection enhancement, and (3) anomaly reasoning refinement. Extensive experiments demonstrate that ViTs substantially enhance the ability of VLMs to understand and detect anomalies in time series data. All datasets and code will be publicly released at: https://anonymous.4open.science/r/ViTs-C484/.

Zexin Wang, Jingjing Li, Quan Zhou et al.

As the reasoning capabilities of Large Language Models (LLMs) continue to advance, LLM-based agent systems offer advantages in flexibility and interpretability over traditional systems, garnering increasing attention. However, despite the widespread research interest and industrial application of agent systems, these systems, like their traditional counterparts, frequently encounter anomalies. These anomalies lead to instability and insecurity, hindering their further development. Therefore, a comprehensive and systematic approach to the operation and maintenance of agent systems is urgently needed. Unfortunately, current research on the operations of agent systems is sparse. To address this gap, we have undertaken a survey on agent system operations with the aim of establishing a clear framework for the field, defining the challenges, and facilitating further development. Specifically, this paper begins by systematically defining anomalies within agent systems, categorizing them into intra-agent anomalies and inter-agent anomalies. Next, we introduce a novel and comprehensive operational framework for agent systems, dubbed Agent System Operations (AgentOps). We provide detailed definitions and explanations of its four key stages: monitoring, anomaly detection, root cause analysis, and resolution.

Xianzhi Ma, Jianhui Li, Changhua Pei et al.

The application of Vision-Language Models (VLMs) in remote sensing (RS) image understanding has achieved notable progress, demonstrating the basic ability to recognize and describe geographical entities. However, existing RS-VLMs are mostly limited to image-level and region-level tasks, lacking the capability to handle pixel-level tasks and performing poorly in small-object recognition scenarios. Moreover, RS-VLMs consume significant computational resources when processing high-resolution RS images, further restricting their practical applicability. In this context, we propose GeoMag (Geographical Magnifier), an end-to-end general-purpose large model framework for RS. GeoMag dynamically focuses the attention scope based on prompt semantics to effectively perform remote sensing image parsing across multiple levels of granularity. This method introduces Task-driven Multi-granularity Resolution Adjustment (TMRA) and Prompt-guided Semantic-aware Cropping (PSC), which adaptively reduce the spatial resolution of task-irrelevant regions while enhancing the visual representation of task-relevant areas. This approach improves the model's perception of critical target regions, suppresses background redundancy, and reduces the computational cost of interpreting high-resolution RS imagery. Extensive comparative experiments on 10 benchmarks demonstrate that GeoMag not only excels in handling pixel-level tasks but also maintains competitive performance across tasks of other granularities compared to existing RS-VLMs.

Qiwei Chen, Changhua Pei, Shanshan Lv et al.

Click-Through Rate (CTR) prediction is one of the core tasks in recommender systems (RS). It predicts a personalized click probability for each user-item pair. Recently, researchers have found that the performance of CTR model can be improved greatly by taking user behavior sequence into consideration, especially long-term user behavior sequence. The report on an e-commerce website shows that 23\% of users have more than 1000 clicks during the past 5 months. Though there are numerous works focus on modeling sequential user behaviors, few works can handle long-term user behavior sequence due to the strict inference time constraint in real world system. Two-stage methods are proposed to push the limit for better performance. At the first stage, an auxiliary task is designed to retrieve the top-$k$ similar items from long-term user behavior sequence. At the second stage, the classical attention mechanism is conducted between the candidate item and $k$ items selected in the first stage. However, information gap happens between retrieval stage and the main CTR task. This goal divergence can greatly diminishing the performance gain of long-term user sequence. In this paper, inspired by Reformer, we propose a locality-sensitive hashing (LSH) method called ETA (End-to-end Target Attention) which can greatly reduce the training and inference cost and make the end-to-end training with long-term user behavior sequence possible. Both offline and online experiments confirm the effectiveness of our model. We deploy ETA into a large-scale real world E-commerce system and achieve extra 3.1\% improvements on GMV (Gross Merchandise Value) compared to a two-stage long user sequence CTR model.

Shuchang Liu, Fei Sun, Yingqiang Ge et al.

Slate recommendation generates a list of items as a whole instead of ranking each item individually, so as to better model the intra-list positional biases and item relations. In order to deal with the enormous combinatorial space of slates, recent work considers a generative solution so that a slate distribution can be directly modeled. However, we observe that such approaches -- despite their proved effectiveness in computer vision -- suffer from a trade-off dilemma in recommender systems: when focusing on reconstruction, they easily over-fit the data and hardly generate satisfactory recommendations; on the other hand, when focusing on satisfying the user interests, they get trapped in a few items and fail to cover the item variation in slates. In this paper, we propose to enhance the accuracy-based evaluation with slate variation metrics to estimate the stochastic behavior of generative models. We illustrate that instead of reaching to one of the two undesirable extreme cases in the dilemma, a valid generative solution resides in a narrow "elbow" region in between. And we show that item perturbation can enforce slate variation and mitigate the over-concentration of generated slates, which expand the "elbow" performance to an easy-to-find region. We further propose to separate a pivot selection phase from the generation process so that the model can apply perturbation before generation. Empirical results show that this simple modification can provide even better variance with the same level of accuracy compared to post-generation perturbation methods.

Yingqiang Ge, Shuchang Liu, Ruoyuan Gao et al.

As Recommender Systems (RS) influence more and more people in their daily life, the issue of fairness in recommendation is becoming more and more important. Most of the prior approaches to fairness-aware recommendation have been situated in a static or one-shot setting, where the protected groups of items are fixed, and the model provides a one-time fairness solution based on fairness-constrained optimization. This fails to consider the dynamic nature of the recommender systems, where attributes such as item popularity may change over time due to the recommendation policy and user engagement. For example, products that were once popular may become no longer popular, and vice versa. As a result, the system that aims to maintain long-term fairness on the item exposure in different popularity groups must accommodate this change in a timely fashion. Novel to this work, we explore the problem of long-term fairness in recommendation and accomplish the problem through dynamic fairness learning. We focus on the fairness of exposure of items in different groups, while the division of the groups is based on item popularity, which dynamically changes over time in the recommendation process. We tackle this problem by proposing a fairness-constrained reinforcement learning algorithm for recommendation, which models the recommendation problem as a Constrained Markov Decision Process (CMDP), so that the model can dynamically adjust its recommendation policy to make sure the fairness requirement is always satisfied when the environment changes. Experiments on several real-world datasets verify our framework's superiority in terms of recommendation performance, short-term fairness, and long-term fairness.

Yingqiang Ge, Shuya Zhao, Honglu Zhou et al.

Personalized recommendation benefits users in accessing contents of interests effectively. Current research on recommender systems mostly focuses on matching users with proper items based on user interests. However, significant efforts are missing to understand how the recommendations influence user preferences and behaviors, e.g., if and how recommendations result in \textit{echo chambers}. Extensive efforts have been made in examining the phenomenon in online media and social network systems. Meanwhile, there are growing concerns that recommender systems might lead to the self-reinforcing of user's interests due to narrowed exposure of items, which may be the potential cause of echo chamber. In this paper, we aim to analyze the echo chamber phenomenon in Alibaba Taobao -- one of the largest e-commerce platforms in the world. Echo chamber means the effect of user interests being reinforced through repeated exposure to similar contents. Based on the definition, we examine the presence of echo chamber in two steps. First, we explore whether user interests have been reinforced. Second, we check whether the reinforcement results from the exposure of similar contents. Our evaluations are enhanced with robust metrics, including cluster validity and statistical significance. Experiments are performed on extensive collections of real-world data consisting of user clicks, purchases, and browse logs from Alibaba Taobao. Evidence suggests the tendency of echo chamber in user click behaviors, while it is relatively mitigated in user purchase behaviors. Insights from the results guide the refinement of recommendation algorithms in real-world e-commerce systems.

Chen Xu, Quan Li, Junfeng Ge et al.

Features play an important role in the prediction tasks of e-commerce recommendations. To guarantee the consistency of off-line training and on-line serving, we usually utilize the same features that are both available. However, the consistency in turn neglects some discriminative features. For example, when estimating the conversion rate (CVR), i.e., the probability that a user would purchase the item if she clicked it, features like dwell time on the item detailed page are informative. However, CVR prediction should be conducted for on-line ranking before the click happens. Thus we cannot get such post-event features during serving. We define the features that are discriminative but only available during training as the privileged features. Inspired by the distillation techniques which bridge the gap between training and inference, in this work, we propose privileged features distillation (PFD). We train two models, i.e., a student model that is the same as the original one and a teacher model that additionally utilizes the privileged features. Knowledge distilled from the more accurate teacher is transferred to the student to improve its accuracy. During serving, only the student part is extracted and it relies on no privileged features. We conduct experiments on two fundamental prediction tasks at Taobao recommendations, i.e., click-through rate (CTR) at coarse-grained ranking and CVR at fine-grained ranking. By distilling the interacted features that are prohibited during serving for CTR and the post-event features for CVR, we achieve significant improvements over their strong baselines. During the on-line A/B tests, the click metric is improved by +5.0% in the CTR task. And the conversion metric is improved by +2.3% in the CVR task. Besides, by addressing several issues of training PFD, we obtain comparable training speed as the baselines without any distillation.

Changhua Pei, Yi Zhang, Yongfeng Zhang et al.

Ranking is a core task in recommender systems, which aims at providing an ordered list of items to users. Typically, a ranking function is learned from the labeled dataset to optimize the global performance, which produces a ranking score for each individual item. However, it may be sub-optimal because the scoring function applies to each item individually and does not explicitly consider the mutual influence between items, as well as the differences of users' preferences or intents. Therefore, we propose a personalized re-ranking model for recommender systems. The proposed re-ranking model can be easily deployed as a follow-up modular after any ranking algorithm, by directly using the existing ranking feature vectors. It directly optimizes the whole recommendation list by employing a transformer structure to efficiently encode the information of all items in the list. Specifically, the Transformer applies a self-attention mechanism that directly models the global relationships between any pair of items in the whole list. We confirm that the performance can be further improved by introducing pre-trained embedding to learn personalized encoding functions for different users. Experimental results on both offline benchmarks and real-world online e-commerce systems demonstrate the significant improvements of the proposed re-ranking model.

Fei Sun, Jun Liu, Jian Wu et al.

Modeling users' dynamic and evolving preferences from their historical behaviors is challenging and crucial for recommendation systems. Previous methods employ sequential neural networks (e.g., Recurrent Neural Network) to encode users' historical interactions from left to right into hidden representations for making recommendations. Although these methods achieve satisfactory results, they often assume a rigidly ordered sequence which is not always practical. We argue that such left-to-right unidirectional architectures restrict the power of the historical sequence representations. For this purpose, we introduce a Bidirectional Encoder Representations from Transformers for sequential Recommendation (BERT4Rec). However, jointly conditioning on both left and right context in deep bidirectional model would make the training become trivial since each item can indirectly "see the target item". To address this problem, we train the bidirectional model using the Cloze task, predicting the masked items in the sequence by jointly conditioning on their left and right context. Comparing with predicting the next item at each position in a sequence, the Cloze task can produce more samples to train a more powerful bidirectional model. Extensive experiments on four benchmark datasets show that our model outperforms various state-of-the-art sequential models consistently.

Changhua Pei, Xinru Yang, Qing Cui et al.

Existing recommendation algorithms mostly focus on optimizing traditional recommendation measures, such as the accuracy of rating prediction in terms of RMSE or the quality of top-$k$ recommendation lists in terms of precision, recall, MAP, etc. However, an important expectation for commercial recommendation systems is to improve the final revenue/profit of the system. Traditional recommendation targets such as rating prediction and top-$k$ recommendation are not directly related to this goal. In this work, we blend the fundamental concepts in online advertising and micro-economics into personalized recommendation for profit maximization. Specifically, we propose value-aware recommendation based on reinforcement learning, which directly optimizes the economic value of candidate items to generate the recommendation list. In particular, we generalize the basic concept of click conversion rate (CVR) in computational advertising into the conversation rate of an arbitrary user action (XVR) in E-commerce, where the user actions can be clicking, adding to cart, adding to wishlist, etc. In this way, each type of user action is mapped to its monetized economic value. Economic values of different user actions are further integrated as the reward of a ranking list, and reinforcement learning is used to optimize the recommendation list for the maximum total value. Experimental results in both offline benchmarks and online commercial systems verified the improved performance of our framework, in terms of both traditional top-$k$ ranking tasks and the economic profits of the system.

Fei Sun, Peng Jiang, Hanxiao Sun et al.

In this paper, we study the product title summarization problem in E-commerce applications for display on mobile devices. Comparing with conventional sentence summarization, product title summarization has some extra and essential constraints. For example, factual errors or loss of the key information are intolerable for E-commerce applications. Therefore, we abstract two more constraints for product title summarization: (i) do not introduce irrelevant information; (ii) retain the key information (e.g., brand name and commodity name). To address these issues, we propose a novel multi-source pointer network by adding a new knowledge encoder for pointer network. The first constraint is handled by pointer mechanism. For the second constraint, we restore the key information by copying words from the knowledge encoder with the help of the soft gating mechanism. For evaluation, we build a large collection of real-world product titles along with human-written short titles. Experimental results demonstrate that our model significantly outperforms the other baselines. Finally, online deployment of our proposed model has yielded a significant business impact, as measured by the click-through rate.