Marisa Vasconcelos

Claudio S. Pinhanez, German H. Flores, Marisa A. Vasconcelos et al. · ibm-research

How can we best address the dangerous impact that deep learning-generated fake audios, photographs, and videos (a.k.a. deepfakes) may have in personal and societal life? We foresee that the availability of cheap deepfake technology will create a second wave of disinformation where people will receive specific, personalized disinformation through different channels, making the current approaches to fight disinformation obsolete. We argue that fake media has to be seen as an upcoming cybersecurity problem, and we have to shift from combating its spread to a prevention and cure framework where users have available ways to verify, challenge, and argue against the veracity of each piece of media they are exposed to. To create the technologies behind this framework, we propose that a new Science of Disinformation is needed, one which creates a theoretical framework both for the processes of communication and consumption of false content. Key scientific and technological challenges facing this research agenda are listed and discussed in the light of state-of-art technologies for fake media generation and detection, argument finding and construction, and how to effectively engage users in the prevention and cure processes.

Claudio Pinhanez, Paulo Cavalin, Luciana Storto et al.

Since 2022 we have been exploring application areas and technologies in which Artificial Intelligence (AI) and modern Natural Language Processing (NLP), such as Large Language Models (LLMs), can be employed to foster the usage and facilitate the documentation of Indigenous languages which are in danger of disappearing. We start by discussing the decreasing diversity of languages in the world and how working with Indigenous languages poses unique ethical challenges for AI and NLP. To address those challenges, we propose an alternative development AI cycle based on community engagement and usage. Then, we report encouraging results in the development of high-quality machine learning translators for Indigenous languages by fine-tuning state-of-the-art (SOTA) translators with tiny amounts of data and discuss how to avoid some common pitfalls in the process. We also present prototypes we have built in projects done in 2023 and 2024 with Indigenous communities in Brazil, aimed at facilitating writing, and discuss the development of Indigenous Language Models (ILMs) as a replicable and scalable way to create spell-checkers, next-word predictors, and similar tools. Finally, we discuss how we envision a future for language documentation where dying languages are preserved as interactive language models.

Claudio S. Pinhanez, Heloisa Candello, Mauro C. Pichiliani et al.

This work compares user collaboration with conversational personal assistants vs. teams of expert chatbots. Two studies were performed to investigate whether each approach affects accomplishment of tasks and collaboration costs. Participants interacted with two equivalent financial advice chatbot systems, one composed of a single conversational adviser and the other based on a team of four experts chatbots. Results indicated that users had different forms of experiences but were equally able to achieve their goals. Contrary to the expected, there were evidences that in the teamwork situation that users were more able to predict agent behavior better and did not have an overhead to maintain common ground, indicating similar collaboration costs. The results point towards the feasibility of either of the two approaches for user collaboration with conversational agents.

Ana Paula Appel, Paulo Rodrigo Cavalin, Marisa Affonso Vasconcelos et al.

Chatbots, taking advantage of the success of the messaging apps and recent advances in Artificial Intelligence, have become very popular, from helping business to improve customer services to chatting to users for the sake of conversation and engagement (celebrity or personal bots). However, developing and improving a chatbot requires understanding their data generated by its users. Dialog data has a different nature of a simple question and answering interaction, in which context and temporal properties (turn order) creates a different understanding of such data. In this paper, we propose a novelty metric to compute dialogs' similarity based not only on the text content but also on the information related to the dialog structure. Our experimental results performed over the Switchboard dataset show that using evidence from both textual content and the dialog structure leads to more accurate results than using each measure in isolation.