Kunpeng Han

Haoyu He, Jinyu Zhuang, Haoran Chu et al.

Multilingual intent classification is central to customer-service systems on global logistics platforms, where models must process noisy user queries across languages and hierarchical label spaces. Yet most existing multilingual benchmarks rely on machine-translated text, which is typically cleaner and more standardized than native customer requests and can therefore overestimate real-world robustness. We present a public benchmark for hierarchical multilingual intent classification constructed from real logistics customer-service logs. The dataset contains approximately 30K de-identified, stand-alone user queries curated from 600K historical records through filtering, LLM-assisted quality control, and human verification, and is organized into a two-level taxonomy with 13 parent and 17 leaf intents. English, Spanish, and Arabic are included as seen languages, while Indonesian, Chinese, and additional test-only languages support zero-shot evaluation. To directly measure the gap between synthetic and real evaluation, we provide paired native and machine-translated test sets and benchmark multilingual encoders, embedding models, and small language models under flat and hierarchical protocols. Results show that translated test sets substantially overestimate performance on noisy native queries, especially for long-tail intents and cross-lingual transfer, underscoring the need for more realistic multilingual intent benchmarks.

Hao Zeng, Jiaqi Wang, Avirup Das et al.

Feasible solutions are crucial for Integer Programming (IP) since they can substantially speed up the solving process. In many applications, similar IP instances often exhibit similar structures and shared solution distributions, which can be potentially modeled by deep learning methods. Unfortunately, existing deep-learning-based algorithms, such as Neural Diving and Predict-and-search framework, are limited to generating only partial feasible solutions, and they must rely on solvers like SCIP and Gurobi to complete the solutions for a given IP problem. In this paper, we propose a novel framework that generates complete feasible solutions end-to-end. Our framework leverages contrastive learning to characterize the relationship between IP instances and solutions, and learns latent embeddings for both IP instances and their solutions. Further, the framework employs diffusion models to learn the distribution of solution embeddings conditioned on IP representations, with a dedicated guided sampling strategy that accounts for both constraints and objectives. We empirically evaluate our framework on four typical datasets of IP problems, and show that it effectively generates complete feasible solutions with a high probability (> 89.7 \%) without the reliance of Solvers and the quality of solutions is comparable to the best heuristic solutions from Gurobi. Furthermore, by integrating our method's sampled partial solutions with the CompleteSol heuristic from SCIP, the resulting feasible solutions outperform those from state-of-the-art methods across all datasets, exhibiting a 3.7 to 33.7\% improvement in the gap to optimal values, and maintaining a feasible ratio of over 99.7\% for all datasets.

Hao Zeng, Qiong Wu, Kunpeng Han et al.

In this paper, we investigate the online parcel assignment (OPA) problem, in which each stochastically generated parcel needs to be assigned to a candidate route for delivery to minimize the total cost subject to certain business constraints. The OPA problem is challenging due to its stochastic nature: each parcel's candidate routes, which depends on the parcel's origin, destination, weight, etc., are unknown until its order is placed, and the total parcel volume is uncertain in advance. To tackle this challenge, we propose the PPO-OPA algorithm based on deep reinforcement learning that shows competitive performance. More specifically, we introduce a novel Markov Decision Process (MDP) framework to model the OPA problem, and develop a policy gradient algorithm that adopts attention networks for policy evaluation. By designing a dedicated reward function, our proposed algorithm can achieve a lower total cost with smaller violation of constraints, comparing to the traditional method which assigns parcels to candidate routes proportionally. In addition, the performances of our proposed algorithm and the Primal-Dual algorithm are comparable, while the later assumes a known total parcel volume in advance, which is unrealistic in practice.