Dongha Lee

Suyeon Lee, Sunghwan Kim, Minju Kim et al.

Recently, the demand for psychological counseling has significantly increased as more individuals express concerns about their mental health. This surge has accelerated efforts to improve the accessibility of counseling by using large language models (LLMs) as counselors. To ensure client privacy, training open-source LLMs faces a key challenge: the absence of realistic counseling datasets. To address this, we introduce Cactus, a multi-turn dialogue dataset that emulates real-life interactions using the goal-oriented and structured approach of Cognitive Behavioral Therapy (CBT). We create a diverse and realistic dataset by designing clients with varied, specific personas, and having counselors systematically apply CBT techniques in their interactions. To assess the quality of our data, we benchmark against established psychological criteria used to evaluate real counseling sessions, ensuring alignment with expert evaluations. Experimental results demonstrate that Camel, a model trained with Cactus, outperforms other models in counseling skills, highlighting its effectiveness and potential as a counseling agent. We make our data, model, and code publicly available.

Dongjin Kang, Sunghwan Kim, Taeyoon Kwon et al.

Emotional Support Conversation (ESC) is a task aimed at alleviating individuals' emotional distress through daily conversation. Given its inherent complexity and non-intuitive nature, ESConv dataset incorporates support strategies to facilitate the generation of appropriate responses. Recently, despite the remarkable conversational ability of large language models (LLMs), previous studies have suggested that they often struggle with providing useful emotional support. Hence, this work initially analyzes the results of LLMs on ESConv, revealing challenges in selecting the correct strategy and a notable preference for a specific strategy. Motivated by these, we explore the impact of the inherent preference in LLMs on providing emotional support, and consequently, we observe that exhibiting high preference for specific strategies hinders effective emotional support, aggravating its robustness in predicting the appropriate strategy. Moreover, we conduct a methodological study to offer insights into the necessary approaches for LLMs to serve as proficient emotional supporters. Our findings emphasize that (1) low preference for specific strategies hinders the progress of emotional support, (2) external assistance helps reduce preference bias, and (3) existing LLMs alone cannot become good emotional supporters. These insights suggest promising avenues for future research to enhance the emotional intelligence of LLMs.

Suyeon Lee, Jieun Kang, Harim Kim et al.

The demand for conversational agents that provide mental health care is consistently increasing. In this work, we develop a psychological counseling agent, referred to as CoCoA, that applies Cognitive Behavioral Therapy (CBT) techniques to identify and address cognitive distortions inherent in the client's statements. Specifically, we construct a memory system to efficiently manage information necessary for counseling while extracting high-level insights about the client from their utterances. Additionally, to ensure that the counseling agent generates appropriate responses, we introduce dynamic prompting to flexibly apply CBT techniques and facilitate the appropriate retrieval of information. We conducted dialogues between CoCoA and characters from Character.ai, creating a dataset for evaluation. Then, we asked GPT to evaluate the constructed counseling dataset, and our model demonstrated a statistically significant difference from other models.

Yeongbin Seo, Dongha Lee, Jaehyung Kim et al.

Autoregressive (AR) language models generate text one token at a time, which limits their inference speed. Diffusion-based language models offer a promising alternative, as they can decode multiple tokens in parallel. However, we identify a key bottleneck in current diffusion LMs: the long decoding-window problem, where tokens generated far from the input context often become irrelevant or repetitive. Previous solutions like semi-autoregressive address this issue by splitting windows into blocks (sacrificing bidirectionality), but we find that this also leads to time-interval expansion problem, sacrificing the speed. Therefore, semi-AR eliminates the main advantages of diffusion models. To overcome this, we propose Convolutional decoding (Conv), a normalization-based method that narrows the decoding window without hard segmentation, leading to better fluency and flexibility. Additionally, we introduce Rejecting Rule-based Fine-Tuning (R2FT), a post-hoc training scheme that better aligns tokens at positions far from context. Our methods achieve state-of-the-art results on open-ended generation benchmarks (e.g., AlpacaEval) among diffusion LM baselines, with significantly lower step size than previous works, demonstrating both speed and quality improvements.