Gal Patel

Moshe Hazoom, Gal Patel, Alon Talmor et al.

Agentic retrieval-augmented generation (RAG) systems in complex B2B (business-to-business) settings may often receive free-form response feedback. Rather than generic feedback signals such as style, preference, or overall response quality, we focus on actionable factual corrections. We identify these instances and convert them into compact knowledge-base entries, which we call factual nuggets. We introduce Iterative Nugget Optimization (INO), an index-time optimization method that uses the production agentic RAG as a test harness: it creates an initial nugget, probes it with the triggering query and paraphrases, reflects over failed retrieval and answer traces, and revises the nugget until it is discoverable. We evaluate INO with two production B2B knowledge-assistance agents across multiple companies that use our system: a product support agent that answers questions over company-specific knowledge bases, and a support ticket agent that assists support engineers. INO consistently improves results over baselines in terms of discoverability and usage of factual corrections, in automated and human evaluations.

Taelin Karidi, Leshem Choshen, Gal Patel et al.

We propose a novel methodology (namely, MuLER) that transforms any reference-based evaluation metric for text generation, such as machine translation (MT) into a fine-grained analysis tool. Given a system and a metric, MuLER quantifies how much the chosen metric penalizes specific error types (e.g., errors in translating names of locations). MuLER thus enables a detailed error analysis which can lead to targeted improvement efforts for specific phenomena. We perform experiments in both synthetic and naturalistic settings to support MuLER's validity and showcase its usability in MT evaluation, and other tasks, such as summarization. Analyzing all submissions to WMT in 2014-2020, we find consistent trends. For example, nouns and verbs are among the most frequent POS tags. However, they are among the hardest to translate. Performance on most POS tags improves with overall system performance, but a few are not thus correlated (their identity changes from language to language). Preliminary experiments with summarization reveal similar trends.

Gal Patel, Leshem Choshen, Omri Abend

We present a methodology that explores how sentence structure is reflected in neural representations of machine translation systems. We demonstrate our model-agnostic approach with the Transformer English-German translation model. We analyze neuron-level correlation of activations between paraphrases while discussing the methodology challenges and the need for confound analysis to isolate the effects of shallow cues. We find that similarity between activation patterns can be mostly accounted for by similarity in word choice and sentence length. Following that, we manipulate neuron activations to control the syntactic form of the output. We show this intervention to be somewhat successful, indicating that deep models capture sentence-structure distinctions, despite finding no such indication at the neuron level. To conduct our experiments, we develop a semi-automatic method to generate meaning-preserving minimal pair paraphrases (active-passive voice and adverbial clause-noun phrase) and compile a corpus of such pairs.