Nikola Mrkšić

Ivan Vulić, Pei-Hao Su, Sam Coope et al.

Transformer-based language models (LMs) pretrained on large text collections are proven to store a wealth of semantic knowledge. However, 1) they are not effective as sentence encoders when used off-the-shelf, and 2) thus typically lag behind conversationally pretrained (e.g., via response selection) encoders on conversational tasks such as intent detection (ID). In this work, we propose ConvFiT, a simple and efficient two-stage procedure which turns any pretrained LM into a universal conversational encoder (after Stage 1 ConvFiT-ing) and task-specialised sentence encoder (after Stage 2). We demonstrate that 1) full-blown conversational pretraining is not required, and that LMs can be quickly transformed into effective conversational encoders with much smaller amounts of unannotated data; 2) pretrained LMs can be fine-tuned into task-specialised sentence encoders, optimised for the fine-grained semantics of a particular task. Consequently, such specialised sentence encoders allow for treating ID as a simple semantic similarity task based on interpretable nearest neighbours retrieval. We validate the robustness and versatility of the ConvFiT framework with such similarity-based inference on the standard ID evaluation sets: ConvFiT-ed LMs achieve state-of-the-art ID performance across the board, with particular gains in the most challenging, few-shot setups.

Daniela Gerz, Pei-Hao Su, Razvan Kusztos et al.

We present a systematic study on multilingual and cross-lingual intent detection from spoken data. The study leverages a new resource put forth in this work, termed MInDS-14, a first training and evaluation resource for the intent detection task with spoken data. It covers 14 intents extracted from a commercial system in the e-banking domain, associated with spoken examples in 14 diverse language varieties. Our key results indicate that combining machine translation models with state-of-the-art multilingual sentence encoders (e.g., LaBSE) can yield strong intent detectors in the majority of target languages covered in MInDS-14, and offer comparative analyses across different axes: e.g., zero-shot versus few-shot learning, translation direction, and impact of speech recognition. We see this work as an important step towards more inclusive development and evaluation of multilingual intent detectors from spoken data, in a much wider spectrum of languages compared to prior work.

Matthew Henderson, Iñigo Casanueva, Nikola Mrkšić et al.

General-purpose pretrained sentence encoders such as BERT are not ideal for real-world conversational AI applications; they are computationally heavy, slow, and expensive to train. We propose ConveRT (Conversational Representations from Transformers), a pretraining framework for conversational tasks satisfying all the following requirements: it is effective, affordable, and quick to train. We pretrain using a retrieval-based response selection task, effectively leveraging quantization and subword-level parameterization in the dual encoder to build a lightweight memory- and energy-efficient model. We show that ConveRT achieves state-of-the-art performance across widely established response selection tasks. We also demonstrate that the use of extended dialog history as context yields further performance gains. Finally, we show that pretrained representations from the proposed encoder can be transferred to the intent classification task, yielding strong results across three diverse data sets. ConveRT trains substantially faster than standard sentence encoders or previous state-of-the-art dual encoders. With its reduced size and superior performance, we believe this model promises wider portability and scalability for Conversational AI applications.

Matthew Henderson, Ivan Vulić, Iñigo Casanueva et al.

We present PolyResponse, a conversational search engine that supports task-oriented dialogue. It is a retrieval-based approach that bypasses the complex multi-component design of traditional task-oriented dialogue systems and the use of explicit semantics in the form of task-specific ontologies. The PolyResponse engine is trained on hundreds of millions of examples extracted from real conversations: it learns what responses are appropriate in different conversational contexts. It then ranks a large index of text and visual responses according to their similarity to the given context, and narrows down the list of relevant entities during the multi-turn conversation. We introduce a restaurant search and booking system powered by the PolyResponse engine, currently available in 8 different languages.

Matthew Henderson, Ivan Vulić, Daniela Gerz et al.

Despite their popularity in the chatbot literature, retrieval-based models have had modest impact on task-oriented dialogue systems, with the main obstacle to their application being the low-data regime of most task-oriented dialogue tasks. Inspired by the recent success of pretraining in language modelling, we propose an effective method for deploying response selection in task-oriented dialogue. To train response selection models for task-oriented dialogue tasks, we propose a novel method which: 1) pretrains the response selection model on large general-domain conversational corpora; and then 2) fine-tunes the pretrained model for the target dialogue domain, relying only on the small in-domain dataset to capture the nuances of the given dialogue domain. Our evaluation on six diverse application domains, ranging from e-commerce to banking, demonstrates the effectiveness of the proposed training method.

Matthew Henderson, Paweł Budzianowski, Iñigo Casanueva et al.

Progress in Machine Learning is often driven by the availability of large datasets, and consistent evaluation metrics for comparing modeling approaches. To this end, we present a repository of conversational datasets consisting of hundreds of millions of examples, and a standardised evaluation procedure for conversational response selection models using '1-of-100 accuracy'. The repository contains scripts that allow researchers to reproduce the standard datasets, or to adapt the pre-processing and data filtering steps to their needs. We introduce and evaluate several competitive baselines for conversational response selection, whose implementations are shared in the repository, as well as a neural encoder model that is trained on the entire training set.

Edoardo Maria Ponti, Ivan Vulić, Goran Glavaš et al.

Semantic specialization is the process of fine-tuning pre-trained distributional word vectors using external lexical knowledge (e.g., WordNet) to accentuate a particular semantic relation in the specialized vector space. While post-processing specialization methods are applicable to arbitrary distributional vectors, they are limited to updating only the vectors of words occurring in external lexicons (i.e., seen words), leaving the vectors of all other words unchanged. We propose a novel approach to specializing the full distributional vocabulary. Our adversarial post-specialization method propagates the external lexical knowledge to the full distributional space. We exploit words seen in the resources as training examples for learning a global specialization function. This function is learned by combining a standard L2-distance loss with an adversarial loss: the adversarial component produces more realistic output vectors. We show the effectiveness and robustness of the proposed method across three languages and on three tasks: word similarity, dialog state tracking, and lexical simplification. We report consistent improvements over distributional word vectors and vectors specialized by other state-of-the-art specialization frameworks. Finally, we also propose a cross-lingual transfer method for zero-shot specialization which successfully specializes a full target distributional space without any lexical knowledge in the target language and without any bilingual data.

Nikola Mrkšić, Ivan Vulić

This paper proposes an improvement to the existing data-driven Neural Belief Tracking (NBT) framework for Dialogue State Tracking (DST). The existing NBT model uses a hand-crafted belief state update mechanism which involves an expensive manual retuning step whenever the model is deployed to a new dialogue domain. We show that this update mechanism can be learned jointly with the semantic decoding and context modelling parts of the NBT model, eliminating the last rule-based module from this DST framework. We propose two different statistical update mechanisms and show that dialogue dynamics can be modelled with a very small number of additional model parameters. In our DST evaluation over three languages, we show that this model achieves competitive performance and provides a robust framework for building resource-light DST models.

Ivan Vulić, Goran Glavaš, Nikola Mrkšić et al.

Word vector specialisation (also known as retrofitting) is a portable, light-weight approach to fine-tuning arbitrary distributional word vector spaces by injecting external knowledge from rich lexical resources such as WordNet. By design, these post-processing methods only update the vectors of words occurring in external lexicons, leaving the representations of all unseen words intact. In this paper, we show that constraint-driven vector space specialisation can be extended to unseen words. We propose a novel post-specialisation method that: a) preserves the useful linguistic knowledge for seen words; while b) propagating this external signal to unseen words in order to improve their vector representations as well. Our post-specialisation approach explicits a non-linear specialisation function in the form of a deep neural network by learning to predict specialised vectors from their original distributional counterparts. The learned function is then used to specialise vectors of unseen words. This approach, applicable to any post-processing model, yields considerable gains over the initial specialisation models both in intrinsic word similarity tasks, and in two downstream tasks: dialogue state tracking and lexical text simplification. The positive effects persist across three languages, demonstrating the importance of specialising the full vocabulary of distributional word vector spaces.

Iñigo Casanueva, Paweł Budzianowski, Pei-Hao Su et al.

Dialogue assistants are rapidly becoming an indispensable daily aid. To avoid the significant effort needed to hand-craft the required dialogue flow, the Dialogue Management (DM) module can be cast as a continuous Markov Decision Process (MDP) and trained through Reinforcement Learning (RL). Several RL models have been investigated over recent years. However, the lack of a common benchmarking framework makes it difficult to perform a fair comparison between different models and their capability to generalise to different environments. Therefore, this paper proposes a set of challenging simulated environments for dialogue model development and evaluation. To provide some baselines, we investigate a number of representative parametric algorithms, namely deep reinforcement learning algorithms - DQN, A2C and Natural Actor-Critic and compare them to a non-parametric model, GP-SARSA. Both the environments and policy models are implemented using the publicly available PyDial toolkit and released on-line, in order to establish a testbed framework for further experiments and to facilitate experimental reproducibility.

Ivan Vulić, Nikola Mrkšić

We present LEAR (Lexical Entailment Attract-Repel), a novel post-processing method that transforms any input word vector space to emphasise the asymmetric relation of lexical entailment (LE), also known as the IS-A or hyponymy-hypernymy relation. By injecting external linguistic constraints (e.g., WordNet links) into the initial vector space, the LE specialisation procedure brings true hyponymy-hypernymy pairs closer together in the transformed Euclidean space. The proposed asymmetric distance measure adjusts the norms of word vectors to reflect the actual WordNet-style hierarchy of concepts. Simultaneously, a joint objective enforces semantic similarity using the symmetric cosine distance, yielding a vector space specialised for both lexical relations at once. LEAR specialisation achieves state-of-the-art performance in the tasks of hypernymy directionality, hypernymy detection, and graded lexical entailment, demonstrating the effectiveness and robustness of the proposed asymmetric specialisation model.

Ivan Vulić, Nikola Mrkšić, Anna Korhonen

Existing approaches to automatic VerbNet-style verb classification are heavily dependent on feature engineering and therefore limited to languages with mature NLP pipelines. In this work, we propose a novel cross-lingual transfer method for inducing VerbNets for multiple languages. To the best of our knowledge, this is the first study which demonstrates how the architectures for learning word embeddings can be applied to this challenging syntactic-semantic task. Our method uses cross-lingual translation pairs to tie each of the six target languages into a bilingual vector space with English, jointly specialising the representations to encode the relational information from English VerbNet. A standard clustering algorithm is then run on top of the VerbNet-specialised representations, using vector dimensions as features for learning verb classes. Our results show that the proposed cross-lingual transfer approach sets new state-of-the-art verb classification performance across all six target languages explored in this work.

Stefan Ultes, Paweł Budzianowski, Iñigo Casanueva et al.

Reinforcement learning is widely used for dialogue policy optimization where the reward function often consists of more than one component, e.g., the dialogue success and the dialogue length. In this work, we propose a structured method for finding a good balance between these components by searching for the optimal reward component weighting. To render this search feasible, we use multi-objective reinforcement learning to significantly reduce the number of training dialogues required. We apply our proposed method to find optimized component weights for six domains and compare them to a default baseline.

Paweł Budzianowski, Stefan Ultes, Pei-Hao Su et al.

Human conversation is inherently complex, often spanning many different topics/domains. This makes policy learning for dialogue systems very challenging. Standard flat reinforcement learning methods do not provide an efficient framework for modelling such dialogues. In this paper, we focus on the under-explored problem of multi-domain dialogue management. First, we propose a new method for hierarchical reinforcement learning using the option framework. Next, we show that the proposed architecture learns faster and arrives at a better policy than the existing flat ones do. Moreover, we show how pretrained policies can be adapted to more complex systems with an additional set of new actions. In doing that, we show that our approach has the potential to facilitate policy optimisation for more sophisticated multi-domain dialogue systems.

Ivan Vulić, Nikola Mrkšić, Roi Reichart et al.

Morphologically rich languages accentuate two properties of distributional vector space models: 1) the difficulty of inducing accurate representations for low-frequency word forms; and 2) insensitivity to distinct lexical relations that have similar distributional signatures. These effects are detrimental for language understanding systems, which may infer that 'inexpensive' is a rephrasing for 'expensive' or may not associate 'acquire' with 'acquires'. In this work, we propose a novel morph-fitting procedure which moves past the use of curated semantic lexicons for improving distributional vector spaces. Instead, our method injects morphological constraints generated using simple language-specific rules, pulling inflectional forms of the same word close together and pushing derivational antonyms far apart. In intrinsic evaluation over four languages, we show that our approach: 1) improves low-frequency word estimates; and 2) boosts the semantic quality of the entire word vector collection. Finally, we show that morph-fitted vectors yield large gains in the downstream task of dialogue state tracking, highlighting the importance of morphology for tackling long-tail phenomena in language understanding tasks.

Nikola Mrkšić, Ivan Vulić, Diarmuid Ó Séaghdha et al.

We present Attract-Repel, an algorithm for improving the semantic quality of word vectors by injecting constraints extracted from lexical resources. Attract-Repel facilitates the use of constraints from mono- and cross-lingual resources, yielding semantically specialised cross-lingual vector spaces. Our evaluation shows that the method can make use of existing cross-lingual lexicons to construct high-quality vector spaces for a plethora of different languages, facilitating semantic transfer from high- to lower-resource ones. The effectiveness of our approach is demonstrated with state-of-the-art results on semantic similarity datasets in six languages. We next show that Attract-Repel-specialised vectors boost performance in the downstream task of dialogue state tracking (DST) across multiple languages. Finally, we show that cross-lingual vector spaces produced by our algorithm facilitate the training of multilingual DST models, which brings further performance improvements.

Lina M. Rojas Barahona, Milica Gasic, Nikola Mrkšić et al.

This paper presents a deep learning architecture for the semantic decoder component of a Statistical Spoken Dialogue System. In a slot-filling dialogue, the semantic decoder predicts the dialogue act and a set of slot-value pairs from a set of n-best hypotheses returned by the Automatic Speech Recognition. Most current models for spoken language understanding assume (i) word-aligned semantic annotations as in sequence taggers and (ii) delexicalisation, or a mapping of input words to domain-specific concepts using heuristics that try to capture morphological variation but that do not scale to other domains nor to language variation (e.g., morphology, synonyms, paraphrasing ). In this work the semantic decoder is trained using unaligned semantic annotations and it uses distributed semantic representation learning to overcome the limitations of explicit delexicalisation. The proposed architecture uses a convolutional neural network for the sentence representation and a long-short term memory network for the context representation. Results are presented for the publicly available DSTC2 corpus and an In-car corpus which is similar to DSTC2 but has a significantly higher word error rate (WER).

Nikola Mrkšić, Diarmuid Ó Séaghdha, Tsung-Hsien Wen et al.

One of the core components of modern spoken dialogue systems is the belief tracker, which estimates the user's goal at every step of the dialogue. However, most current approaches have difficulty scaling to larger, more complex dialogue domains. This is due to their dependency on either: a) Spoken Language Understanding models that require large amounts of annotated training data; or b) hand-crafted lexicons for capturing some of the linguistic variation in users' language. We propose a novel Neural Belief Tracking (NBT) framework which overcomes these problems by building on recent advances in representation learning. NBT models reason over pre-trained word vectors, learning to compose them into distributed representations of user utterances and dialogue context. Our evaluation on two datasets shows that this approach surpasses past limitations, matching the performance of state-of-the-art models which rely on hand-crafted semantic lexicons and outperforming them when such lexicons are not provided.

Nikola Mrkšić, Diarmuid Ó Séaghdha, Blaise Thomson et al.

In this work, we present a novel counter-fitting method which injects antonymy and synonymy constraints into vector space representations in order to improve the vectors' capability for judging semantic similarity. Applying this method to publicly available pre-trained word vectors leads to a new state of the art performance on the SimLex-999 dataset. We also show how the method can be used to tailor the word vector space for the downstream task of dialogue state tracking, resulting in robust improvements across different dialogue domains.

Nikola Mrkšić, Diarmuid Ó Séaghdha, Blaise Thomson et al.

Dialog state tracking is a key component of many modern dialog systems, most of which are designed with a single, well-defined domain in mind. This paper shows that dialog data drawn from different dialog domains can be used to train a general belief tracking model which can operate across all of these domains, exhibiting superior performance to each of the domain-specific models. We propose a training procedure which uses out-of-domain data to initialise belief tracking models for entirely new domains. This procedure leads to improvements in belief tracking performance regardless of the amount of in-domain data available for training the model.