29.7HCMar 27
One Is Not Enough: How People Use Multiple AI Models in Everyday LifeSeunghwa Pyo, Donggun Lee, Jungwoo Rhee et al.
People increasingly use multiple Multimodal Large Language Models (MLLMs) concurrently, selecting each based on its perceived strengths. This cross-platform practice creates coordination challenges: adapting prompts to different interfaces, calibrating trust against inconsistent behaviors, and navigating separate conversation histories. Prior HCI research focused on single-agent interactions, leaving multi-MLLM orchestration underexplored. Through a diary study and semi-structured interviews (N=10), we examine how individuals organize work across competing AI systems. Our findings reveal that users construct primary and secondary hierarchies among models that shift over usage context. They also develop personalized switching patterns triggered by task aggregation to adjust effort and latency, and output credibility. These insights inform future tool design opportunities, supporting users to coordinate multi-MLLM workflows.
42.2HCMar 27
"Oops! ChatGPT is Temporarily Unavailable!": A Diary Study on Knowledge Workers' Experiences of LLM WithdrawalEunseo Oh, Suyoun Lee, Jae Young Choi et al.
LLMs have become deeply embedded in knowledge work, raising concerns about growing dependency and the potential undermining of human skills. To investigate the pervasiveness of LLMs in work practices, we conducted a four-day diary study with frequent LLM users (N=10), observing how knowledge workers responded to a temporary withdrawal of LLMs. Our findings show how LLM withdrawal disrupted participants' workflows by identifying gaps in task execution, how self-directed work led participants to reclaim professional values, and how everyday practices revealed the extent to which LLM use had become inescapably normative. Conceptualizing LLMs as infrastructural to contemporary knowledge work, this research contributes empirical insights into the often invisible role of LLMs and proposes value-driven appropriation as an approach to supporting professional values in the current LLM-pervasive work environment.
36.4HCMar 10
Human-AI Interaction Traces as Blackout Poetry: Reframing AI-Supported Writing as Found-Text CreativitySyemin Park, Soobin Park, Youn-kyung Lim
LLMs offer new creative possibilities for writers but also raise concerns about authenticity and reader trust, particularly when AI involvement is disclosed. Prior research has largely framed this as an issue of transparency and provenance, emphasizing the disclosure of human-AI interaction traces that account for how much the AI wrote and what the human did. Yet such audit-oriented disclosures may risk reducing creative collaboration to quantification and surveillance. In this position paper, we argue for a different lens by exploring how human-AI interaction traces might instead function as expressive artifacts that foreground the meaning-making inherent in human-AI collaboration. Drawing inspiration from blackout poetry, we frame AI-generated text as found material through which writers' acts of curation and reinterpretation become inscribed atop the AI's original output. In this way, we suggest that designing interaction traces as aesthetic artifacts may help readers better appreciate and trust writers' creative contributions in AI-assisted writing.
HCFeb 26, 2025
Reimagining Personal Data: Unlocking the Potential of AI-Generated Images in Personal Data Meaning-MakingSoobin Park, Hankyung Kim, Youn-kyung Lim
Image-generative AI provides new opportunities to transform personal data into alternative visual forms. In this paper, we illustrate the potential of AI-generated images in facilitating meaningful engagement with personal data. In a formative autobiographical design study, we explored the design and use of AI-generated images derived from personal data. Informed by this study, we designed a web-based application as a probe that represents personal data through generative images utilizing Open AI's GPT-4 model and DALL-E 3. We then conducted a 21-day diary study and interviews using the probe with 16 participants to investigate users' in-depth experiences with images generated by AI in everyday lives. Our findings reveal new qualities of experiences in users' engagement with data, highlighting how participants constructed personal meaning from their data through imagination and speculation on AI-generated images. We conclude by discussing the potential and concerns of leveraging image-generative AI for personal data meaning-making.
HCJul 8, 2025
Constella: Supporting Storywriters' Interconnected Character Creation through LLM-based Multi-AgentsSyemin Park, Soobin Park, Youn-kyung Lim
Creating a cast of characters by attending to their relational dynamics is a critical aspect of most long-form storywriting. However, our formative study (N=14) reveals that writers struggle to envision new characters that could influence existing ones, to balance similarities and differences among characters, and to intricately flesh out their relationships. Based on these observations, we designed Constella, an LLM-based multi-agent tool that supports storywriters' interconnected character creation process. Constella suggests related characters (FRIENDS DISCOVERY feature), reveals the inner mindscapes of several characters simultaneously (JOURNALS feature), and manifests relationships through inter-character responses (COMMENTS feature). Our 7-8 day deployment study with storywriters (N=11) shows that Constella enabled the creation of expansive communities composed of related characters, facilitated the comparison of characters' thoughts and emotions, and deepened writers' understanding of character relationships. We conclude by discussing how multi-agent interactions can help distribute writers' attention and effort across the character cast.