Ezinne Nwankwo

Xiao Qi Lee, Ezinne Nwankwo, Angela Zhou

LLMs are increasingly being considered for prediction tasks in high-stakes social service settings, but their algorithmic fairness properties in this context are poorly understood. In this short technical report, we audit the algorithmic fairness of LLM-based tabular classification on a real housing placement prediction task, augmented with street outreach casenotes from a nonprofit partner. We audit multi-class classification error disparities. We find that a fine-tuned model augmented with casenote summaries can improve accuracy while reducing algorithmic fairness disparities. We experiment with variable importance improvements to zero-shot tabular classification and find mixed results on resulting algorithmic fairness. Overall, given historical inequities in housing placement, it is crucial to audit LLM use. We find that leveraging LLMs to augment tabular classification with casenote summaries can safely leverage additional text information at low implementation burden. The outreach casenotes are fairly short and heavily redacted. Our assessment is that LLM zero-shot classification does not introduce additional textual biases beyond algorithmic biases in tabular classification. Combining fine-tuning and leveraging casenote summaries can improve accuracy and algorithmic fairness.

Lydia T. Liu, Inioluwa Deborah Raji, Angela Zhou et al.

Many automated decision systems (ADS) are designed to solve prediction problems -- where the goal is to learn patterns from a sample of the population and apply them to individuals from the same population. In reality, these prediction systems operationalize holistic policy interventions in deployment. Once deployed, ADS can shape impacted population outcomes through an effective policy change in how decision-makers operate, while also being defined by past and present interactions between stakeholders and the limitations of existing organizational, as well as societal, infrastructure and context. In this work, we consider the ways in which we must shift from a prediction-focused paradigm to an interventionist paradigm when considering the impact of ADS within social systems. We argue this requires a new default problem setup for ADS beyond prediction, to instead consider predictions as decision support, final decisions, and outcomes. We highlight how this perspective unifies modern statistical frameworks and other tools to study the design, implementation, and evaluation of ADS systems, and point to the research directions necessary to operationalize this paradigm shift. Using these tools, we characterize the limitations of focusing on isolated prediction tasks, and lay the foundation for a more intervention-oriented approach to developing and deploying ADS.

Ezinne Nwankwo, Lauri Goldkind, Angela Zhou

Estimating the causal effects of an intervention on outcomes is crucial to policy and decision-making. But often, information about outcomes can be missing or subject to non-standard measurement error. It may be possible to reveal ground-truth outcome information at a cost, for example via data annotation or follow-up; but budget constraints entail that only a fraction of the dataset can be labeled. In this setting, we optimize which data points should be sampled for outcome information and, therefore, efficient average treatment effect estimation with missing data. We do so by allocating data annotation in batches. We extend to settings where outcomes may be recorded in unstructured data that can be annotated at a cost, such as text or images, for example, in healthcare or social services. Our motivating application is a collaboration with a street outreach provider with millions of case notes, where it is possible to expertly label some, but not all, ground-truth outcomes. We demonstrate how expert labels and noisy imputed labels can be combined efficiently and responsibly into a doubly robust causal estimator. We run experiments on simulated data and two real-world datasets, including one on street outreach interventions in homelessness services, to show the versatility of our proposed method.

Ezinne Nwankwo, Michael I. Jordan, Angela Zhou

Evaluating the causal impacts of possible interventions is crucial for informing decision-making, especially towards improving access to opportunity. However, if causal effects are heterogeneous and predictable from covariates, personalized treatment decisions can improve individual outcomes and contribute to both efficiency and equity. In practice, however, causal researchers do not have a single outcome in mind a priori and often collect multiple outcomes of interest that are noisy estimates of the true target of interest. For example, in government-assisted social benefit programs, policymakers collect many outcomes to understand the multidimensional nature of poverty. The ultimate goal is to learn an optimal treatment policy that in some sense maximizes multiple outcomes simultaneously. To address such issues, we present a data-driven dimensionality-reduction methodology for multiple outcomes in the context of optimal policy learning with multiple objectives. We learn a low-dimensional representation of the true outcome from the observed outcomes using reduced rank regression. We develop a suite of estimates that use the model to denoise observed outcomes, including commonly-used index weightings. These methods improve estimation error in policy evaluation and optimization, including on a case study of real-world cash transfer and social intervention data. Reducing the variance of noisy social outcomes can improve the performance of algorithmic allocations.

Conor M. Artman, Aditya Mate, Ezinne Nwankwo et al.

We developed a common algorithmic solution addressing the problem of resource-constrained outreach encountered by social change organizations with different missions and operations: Breaking Ground -- an organization that helps individuals experiencing homelessness in New York transition to permanent housing and Leket -- the national food bank of Israel that rescues food from farms and elsewhere to feed the hungry. Specifically, we developed an estimation and optimization approach for partially-observed episodic restless bandits under $k$-step transitions. The results show that our Thompson sampling with Markov chain recovery (via Stein variational gradient descent) algorithm significantly outperforms baselines for the problems of both organizations. We carried out this work in a prospective manner with the express goal of devising a flexible-enough but also useful-enough solution that can help overcome a lack of sustainable impact in data science for social good.