Zhiwen Tang

Xiang Luo, Zhiwen Tang, Jin Wang et al.

Zero-shot dialogue state tracking (DST) seeks to enable dialogue systems to transition to unfamiliar domains without manual annotation or extensive retraining. Prior research has approached this objective by embedding prompts into language models (LMs). Common methodologies include integrating prompts at the input layer or introducing learnable variables at each transformer layer. Nonetheless, each strategy exhibits inherent limitations. Prompts integrated at the input layer risk underutilization, with their impact potentially diminishing across successive transformer layers. Conversely, the addition of learnable variables to each layer can complicate the training process and increase inference latency. To tackle the issues mentioned above, this paper proposes Dual Low-Rank Adaptation (DualLoRA), a plug-and-play architecture designed for zero-shot DST. DualLoRA incorporates two distinct Low-Rank Adaptation (LoRA) components, targeting both dialogue context processing and prompt optimization, to ensure the comprehensive influence of prompts throughout the transformer model layers. This is achieved without incurring additional inference latency, showcasing an efficient integration into existing architectures. Through rigorous evaluation on the MultiWOZ and SGD datasets, DualLoRA demonstrates notable improvements across multiple domains, outperforming traditional baseline methods in zero-shot settings. Our code is accessible at: \url{https://github.com/suntea233/DualLoRA}.

Xiang Luo, Zhiwen Tang, Jin Wang et al.

User Simulators play a pivotal role in training and evaluating task-oriented dialogue systems. Traditional user simulators typically rely on human-engineered agendas, resulting in generated responses that often lack diversity and spontaneity. Although large language models (LLMs) exhibit a remarkable capacity for generating coherent and contextually appropriate utterances, they may fall short when tasked with generating responses that effectively guide users towards their goals, particularly in dialogues with intricate constraints and requirements. This paper introduces DuetSim, a novel framework designed to address the intricate demands of task-oriented dialogues by leveraging LLMs. DuetSim stands apart from conventional approaches by employing two LLMs in tandem: one dedicated to response generation and the other focused on verification. This dual LLM approach empowers DuetSim to produce responses that not only exhibit diversity but also demonstrate accuracy and are preferred by human users. We validate the efficacy of our method through extensive experiments conducted on the MultiWOZ dataset, highlighting improvements in response quality and correctness, largely attributed to the incorporation of the second LLM. Our code is accessible at: https://github.com/suntea233/DuetSim.

Zhiwen Tang, Hrishikesh Kulkarni, Grace Hui Yang

Many task-oriented dialogue systems use deep reinforcement learning (DRL) to learn policies that respond to the user appropriately and complete the tasks successfully. Training DRL agents with diverse dialogue trajectories prepare them well for rare user requests and unseen situations. One effective diversification method is to let the agent interact with a diverse set of learned user models. However, trajectories created by these artificial user models may contain generation errors, which can quickly propagate into the agent's policy. It is thus important to control the quality of the diversification and resist the noise. In this paper, we propose a novel dialogue diversification method for task-oriented dialogue systems trained in simulators. Our method, Intermittent Short Extension Ensemble (I-SEE), constrains the intensity to interact with an ensemble of diverse user models and effectively controls the quality of the diversification. Evaluations on the Multiwoz dataset show that I-SEE successfully boosts the performance of several state-of-the-art DRL dialogue agents.

Zhiwen Tang, Grace Hui Yang

A core interest in building Artificial Intelligence (AI) agents is to let them interact with and assist humans. One example is Dynamic Search (DS), which models the process that a human works with a search engine agent to accomplish a complex and goal-oriented task. Early DS agents using Reinforcement Learning (RL) have only achieved limited success for (1) their lack of direct control over which documents to return and (2) the difficulty to recover from wrong search trajectories. In this paper, we present a novel corpus-level end-to-end exploration (CE3) method to address these issues. In our method, an entire text corpus is compressed into a global low-dimensional representation, which enables the agent to gain access to the full state and action spaces, including the under-explored areas. We also propose a new form of retrieval function, whose linear approximation allows end-to-end manipulation of documents. Experiments on the Text REtrieval Conference (TREC) Dynamic Domain (DD) Track show that CE3 outperforms the state-of-the-art DS systems.

Zhiwen Tang, Grace Hui Yang

This article presents a re-classification of information seeking (IS) tasks, concepts, and algorithms. The proposed taxonomy provides new dimensions to look into information seeking tasks and methods. The new dimensions include the number of search iterations, search goal types, and procedures to reach these goals. Differences along these dimensions for the information seeking tasks call for suitable computational solutions. The article then reviews machine learning solutions that match each new category. The paper ends with a review of evaluation campaigns for IS systems.

Zhiwen Tang, Grace Hui Yang

Most neural Information Retrieval (Neu-IR) models derive query-to-document ranking scores based on term-level matching. Inspired by TileBars, a classical term distribution visualization method, in this paper, we propose a novel Neu-IR model that handles query-to-document matching at the subtopic and higher levels. Our system first splits the documents into topical segments, "visualizes" the matchings between the query and the segments, and then feeds an interaction matrix into a Neu-IR model, DeepTileBars, to obtain the final ranking scores. DeepTileBars models the relevance signals occurring at different granularities in a document's topic hierarchy. It better captures the discourse structure of a document and thus the matching patterns. Although its design and implementation are light-weight, DeepTileBars outperforms other state-of-the-art Neu-IR models on benchmark datasets including the Text REtrieval Conference (TREC) 2010-2012 Web Tracks and LETOR 4.0.