Shreyansh Gandhi

Shreyansh Gandhi, Samrat Kokkula, Abon Chaudhuri et al.

In e-commerce, product content, especially product images have a significant influence on a customer's journey from product discovery to evaluation and finally, purchase decision. Since many e-commerce retailers sell items from other third-party marketplace sellers besides their own, the content published by both internal and external content creators needs to be monitored and enriched, wherever possible. Despite guidelines and warnings, product listings that contain offensive and non-compliant images continue to enter catalogs. Offensive and non-compliant content can include a wide range of objects, logos, and banners conveying violent, sexually explicit, racist, or promotional messages. Such images can severely damage the customer experience, lead to legal issues, and erode the company brand. In this paper, we present a computer vision driven offensive and non-compliant image detection system for extremely large image datasets. This paper delves into the unique challenges of applying deep learning to real-world product image data from retail world. We demonstrate how we resolve a number of technical challenges such as lack of training data, severe class imbalance, fine-grained class definitions etc. using a number of practical yet unique technical strategies. Our system combines state-of-the-art image classification and object detection techniques with budgeted crowdsourcing to develop a solution customized for a massive, diverse, and constantly evolving product catalog.

Abon Chaudhuri, Paolo Messina, Samrat Kokkula et al.

In e-commerce, content quality of the product catalog plays a key role in delivering a satisfactory experience to the customers. In particular, visual content such as product images influences customers' engagement and purchase decisions. With the rapid growth of e-commerce and the advent of artificial intelligence, traditional content management systems are giving way to automated scalable systems. In this paper, we present a machine learning driven visual content management system for extremely large e-commerce catalogs. For a given product, the system aggregates images from various suppliers, understands and analyzes them to produce a superior image set with optimal image count and quality, and arranges them in an order tailored to the demands of the customers. The system makes use of an array of technologies, ranging from deep learning to traditional computer vision, at different stages of analysis. In this paper, we outline how the system works and discuss the unique challenges related to applying machine learning techniques to real-world data from e-commerce domain. We emphasize how we tune state-of-the-art image classification techniques to develop solutions custom made for a massive, diverse, and constantly evolving product catalog. We also provide the details of how we measure the system's impact on various customer engagement metrics.

Bodhisattwa Prasad Majumder, Aditya Subramanian, Abhinandan Krishnan et al.

Extracting accurate attribute qualities from product titles is a vital component in delivering eCommerce customers with a rewarding online shopping experience via an enriched faceted search. We demonstrate the potential of Deep Recurrent Networks in this domain, primarily models such as Bidirectional LSTMs and Bidirectional LSTM-CRF with or without an attention mechanism. These have improved overall F1 scores, as compared to the previous benchmarks (More et al.) by at least 0.0391, showcasing an overall precision of 97.94%, recall of 94.12% and the F1 score of 0.9599. This has made us achieve a significant coverage of important facets or attributes of products which not only shows the efficacy of deep recurrent models over previous machine learning benchmarks but also greatly enhances the overall customer experience while shopping online.