Frank Meyer

Wissam Siblini, Frank Meyer, Pascale Kuntz

This paper presents a new interactive opinion mining tool that helps users to classify large sets of short texts originated from Web opinion polls, technical forums or Twitter. From a manual multi-label pre-classification of a very limited text subset, a learning algorithm predicts the labels of the remaining texts of the corpus and the texts most likely associated to a selected label. Using a fast matrix factorization, the algorithm is able to handle large corpora and is well-adapted to interactivity by integrating the corrections proposed by the users on the fly. Experimental results on classical datasets of various sizes and feedbacks of users from marketing services of the telecommunication company Orange confirm the quality of the obtained results.

Frank Meyer, Françoise Fessant, Fabrice Clérot et al.

In this paper, we propose an approach to analyze the performance and the added value of automatic recommender systems in an industrial context. We show that recommender systems are multifaceted and can be organized around 4 structuring functions: help users to decide, help users to compare, help users to discover, help users to explore. A global off line protocol is then proposed to evaluate recommender systems. This protocol is based on the definition of appropriate evaluation measures for each aforementioned function. The evaluation protocol is discussed from the perspective of the usefulness and trust of the recommendation. A new measure called Average Measure of Impact is introduced. This measure evaluates the impact of the personalized recommendation. We experiment with two classical methods, K-Nearest Neighbors (KNN) and Matrix Factorization (MF), using the well known dataset: Netflix. A segmentation of both users and items is proposed to finely analyze where the algorithms perform well or badly. We show that the performance is strongly dependent on the segments and that there is no clear correlation between the RMSE and the quality of the recommendation.

Frank Meyer

This thesis consists of four parts: - An analysis of the core functions and the prerequisites for recommender systems in an industrial context: we identify four core functions for recommendation systems: Help do Decide, Help to Compare, Help to Explore, Help to Discover. The implementation of these functions has implications for the choices at the heart of algorithmic recommender systems. - A state of the art, which deals with the main techniques used in automated recommendation system: the two most commonly used algorithmic methods, the K-Nearest-Neighbor methods (KNN) and the fast factorization methods are detailed. The state of the art presents also purely content-based methods, hybridization techniques, and the classical performance metrics used to evaluate the recommender systems. This state of the art then gives an overview of several systems, both from academia and industry (Amazon, Google ...). - An analysis of the performances and implications of a recommendation system developed during this thesis: this system, Reperio, is a hybrid recommender engine using KNN methods. We study the performance of the KNN methods, including the impact of similarity functions used. Then we study the performance of the KNN method in critical uses cases in cold start situation. - A methodology for analyzing the performance of recommender systems in industrial context: this methodology assesses the added value of algorithmic strategies and recommendation systems according to its core functions.