Sadie Creese

Gregory Falco, Paul Cornish, Sadie Creese et al.

Spending on cybersecurity products and services is expected to top 123 billion U.S. dollars for 2020, more than double the 55 billion U.S. dollars spent in 2011.1 In that same period, cyber breaches quadrupled. Organizations globally face increasing liabilities, while boards of directors grapple with a seemingly Sisyphean challenge. Cyber Crossroads was born out of these alarming trends and a realization that the world cannot go on funneling finite resources into an indefinite, intractable problem. Cyber Crossroads brings together expertise from across the world, spanning aspects of the cyber problem (including technology, legal, risk, and economic) with the goal of creating a Cyber Standard of Care built through a global, not-for-profit research collaborative with no commercial interests. A Cyber Standard of Care should be applicable across industries and regardless of the organization size. It should be practical and implementable, with no requirement to purchase any product/service. Cyber Standard of Care should be woven into the existing governance fabric of the organization and it should not be yet another technical checklist, but a process/governance framework that can stand over time. To achieve this, we engaged with cyber risk experts and practitioners with a variety of relevant expertise, secured the advice/guidance of regulators and legal experts across jurisdictions, and interviewed leaders from 56 organizations globally to understand their challenges and identify best practices.

Jason R. C. Nurse, Louise Axon, Arnau Erola et al.

Cyber insurance is a key component in risk management, intended to transfer risks and support business recovery in the event of a cyber incident. As cyber insurance is still a new concept in practice and research, there are many unanswered questions regarding the data and economic models that drive it, the coverage options and pricing of premiums, and its more procedural policy-related aspects. This paper aims to address some of these questions by focusing on the key types of data which are used by cyber-insurance practitioners, particularly for decision-making in the insurance underwriting and claim processes. We further explore practitioners' perceptions of the challenges they face in gathering and using data, and identify gaps where further data is required. We draw our conclusions from a qualitative study by conducting a focus group with a range of cyber-insurance professionals (including underwriters, actuaries, claims specialists, breach responders, and cyber operations specialists) and provide valuable contributions to existing knowledge. These insights include examples of key data types which contribute to the calculation of premiums and decisions on claims, the identification of challenges and gaps at various stages of data gathering, and initial perspectives on the development of a pre-competitive dataset for the cyber insurance industry. We believe an improved understanding of data gathering and usage in cyber insurance, and of the current challenges faced, can be invaluable for informing future research and practice.

Meredydd Williams, Jason R. C. Nurse, Sadie Creese

While the public claim concern for their privacy, they frequently appear to overlook it. This disparity between concern and behaviour is known as the Privacy Paradox. Such issues are particularly prevalent on wearable devices. These products can store personal data, such as text messages and contact details. However, owners rarely use protective features. Educational games can be effective in encouraging changes in behaviour. Therefore, we developed the first privacy game for (Android) Wear OS watches. 10 participants used smartwatches for two months, allowing their high-level settings to be monitored. Five individuals were randomly assigned to our treatment group, and they played a dynamically-customised privacy-themed game. To minimise confounding variables, the other five received the same app but lacking the privacy topic. The treatment group improved their protection, with their usage of screen locks significantly increasing (p = 0.043). In contrast, 80% of the control group continued to never restrict their settings. After the posttest phase, we evaluated behavioural rationale through semi-structured interviews. Privacy concerns became more nuanced in the treatment group, with opinions aligning with behaviour. Actions appeared influenced primarily by three factors: convenience, privacy salience and data sensitivity. This is the first smartwatch game to encourage privacy-protective behaviour.

Jason R. C. Nurse, Sadie Creese, David De Roure

Information security risk assessment methods have served us well over the past two decades. They have provided a tool for organizations and governments to use in protecting themselves against pertinent risks. As the complexity, pervasiveness, and automation of technology systems increases and cyberspace matures, particularly with the Internet of Things (IoT), there is a strong argument that we will need new approaches to assess risk and build trust. The challenge with simply extending existing assessment methodologies to IoT systems is that we could be blind to new risks arising in such ecosystems. These risks could be related to the high degrees of connectivity present or the coupling of digital, cyber-physical, and social systems. This article makes the case for new methodologies to assess risk in this context that consider the dynamics and uniqueness of the IoT while maintaining the rigor of best practice in risk assessment.

Aastha Madaan, Jason R. C. Nurse, David De Roure et al.

The concept of social machines is increasingly being used to characterise various socio-cognitive spaces on the Web. Social machines are human collectives using networked digital technology which initiate real-world processes and activities including human communication, interactions and knowledge creation. As such, they continuously emerge and fade on the Web. The relationship between humans and machines is made more complex by the adoption of Internet of Things (IoT) sensors and devices. The scale, automation, continuous sensing, and actuation capabilities of these devices add an extra dimension to the relationship between humans and machines making it difficult to understand their evolution at either the systemic or the conceptual level. This article describes these new socio-technical systems, which we term Cyber-Physical Social Machines, through different exemplars, and considers the associated challenges of security and privacy.

Louise M. Axon, Bushra Alahmadi, Jason R. C. Nurse et al.

In Security Operations Centres (SOCs) security practitioners work using a range of tools to detect and mitigate malicious computer-network activity. Sonification, in which data is represented as sound, is said to have potential as an approach to addressing some of the unique challenges faced by SOCs. For example, sonification has been shown to enable peripheral monitoring of processes, which could aid practitioners multitasking in busy SOCs. The perspectives of security practitioners on incorporating sonification into their actual working environments have not yet been examined, however. The aim of this paper therefore is to address this gap by exploring attitudes to using sonification in SOCs. We report on the results of a study consisting of an online survey (N=20) and interviews (N=21) with security practitioners working in a range of different SOCs. Our contribution is a refined appreciation of the contexts in which sonification could aid in SOC working practice, and an understanding of the areas in which sonification may not be beneficial or may even be problematic.We also analyse the critical requirements for the design of sonification systems and their integration into the SOC setting. Our findings clarify insights into the potential benefits and challenges of introducing sonification to support work in this vital security-monitoring environment.

Meredydd Williams, Jason R. C. Nurse, Sadie Creese

In opinion polls, the public frequently claim to value their privacy. However, individuals often seem to overlook the principle, contributing to a disparity labelled the `Privacy Paradox'. The growth of the Internet-of-Things (IoT) is frequently claimed to place privacy at risk. However, the Paradox remains underexplored in the IoT. In addressing this, we first conduct an online survey (N = 170) to compare public opinions of IoT and less-novel devices. Although we find users perceive privacy risks, many still decide to purchase smart devices. With the IoT rated less usable/familiar, we assert that it constrains protective behaviour. To explore this hypothesis, we perform contextualised interviews (N = 40) with the public. In these dialogues, owners discuss their opinions and actions with a personal device. We find the Paradox is significantly more prevalent in the IoT, frequently justified by a lack of awareness. We finish by highlighting the qualitative comments of users, and suggesting practical solutions to their issues. This is the first work, to our knowledge, to evaluate the Privacy Paradox over a broad range of technologies.

Meredydd Williams, Jason R. C. Nurse, Sadie Creese

Privacy is a well-understood concept in the physical world, with us all desiring some escape from the public gaze. However, while individuals might recognise locking doors as protecting privacy, they have difficulty practising equivalent actions online. Privacy salience considers the tangibility of this important principle; one which is often obscured in digital environments. Through extensively surveying a range of studies, we construct the first taxonomies of privacy salience. After coding articles and identifying commonalities, we categorise works by their methodologies, platforms and underlying themes. While web browsing appears to be frequently analysed, the Internet-of-Things has received little attention. Through our use of category tuples and frequency matrices, we then explore those research opportunities which might have been overlooked. These include studies of targeted advertising and its affect on salience in social networks. It is through refining our understanding of this important topic that we can better highlight the subject of privacy.

Meredydd Williams, Jason R. C. Nurse, Sadie Creese

Privacy is a concept found throughout human history and opinion polls suggest that the public value this principle. However, while many individuals claim to care about privacy, they are often perceived to express behaviour to the contrary. This phenomenon is known as the Privacy Paradox and its existence has been validated through numerous psychological, economic and computer science studies. Several contributory factors have been suggested including user interface design, risk salience, social norms and default configurations. We posit that the further proliferation of the Internet-of-Things (IoT) will aggravate many of these factors, posing even greater risks to individuals' privacy. This paper explores the evolution of both the paradox and the IoT, discusses how privacy risk might alter over the coming years, and suggests further research required to address a reasonable balance. We believe both technological and socio-technical measures are necessary to ensure privacy is protected in a world of ubiquitous technology.

Meredydd Williams, Louise Axon, Jason R. C. Nurse et al.

Over the past half-century, technology has evolved beyond our wildest dreams. However, while the benefits of technological growth are undeniable, the nascent Internet did not anticipate the online threats we routinely encounter and the harms which can result. As our world becomes increasingly connected, it is critical we consider what implications current and future technologies have for security and privacy. We approach this challenge by surveying 30 predictions across industry, academia and international organisations to extract a number of common themes. Through this, we distill 10 emerging scenarios and reflect on the impact these might have on a range of stakeholders. Considering gaps in best practice and requirements for further research, we explore how security and privacy might evolve over the next decade. We find that existing guidelines both fail to consider the relationships between stakeholders and do not address the novel risks from wearable devices and insider threats. Our approach rigorously analyses emerging scenarios and suggests future improvements, of crucial importance as we look to pre-empt new technological threats.

Jason R. C. Nurse, Petar Radanliev, Sadie Creese et al.

Security risk assessment methods have served us well over the last two decades. As the complexity, pervasiveness and automation of technology systems increases, particularly with the Internet of Things (IoT), there is a convincing argument that we will need new approaches to assess risk and build system trust. In this article, we report on a series of scoping workshops and interviews with industry professionals (experts in enterprise systems, IoT and risk) conducted to investigate the validity of this argument. Additionally, our research aims to consult with these professionals to understand two crucial aspects. Firstly, we seek to identify the wider concerns in adopting IoT systems into a corporate environment, be it a smart manufacturing shop floor or a smart office. Secondly, we investigate the key challenges for approaches in industry that attempt to effectively and efficiently assess cyber-risk in the IoT.