Subham Raj, Aman Vaibhav Jha, Mayank Anand et al.
Conversational recommender systems (CRSs) operate under incremental preference revelation, requiring systems to make recommendation decisions under uncertainty. While recent approaches particularly those built on large language models achieve strong performance on standard proxy metrics such as Recall@K and BLEU, they often fail to deliver high-quality, user-aligned recommendations in practice. This gap arises because existing methods primarily optimize for intermediate objectives like retrieval accuracy, fluent generation, or tool invocation, rather than recommendation quality itself. We propose HARPO (Hierarchical Agentic Reasoning with Preference Optimization), an agentic framework that reframes conversational recommendation as a structured decision-making process explicitly optimized for multi-dimensional recommendation quality. HARPO integrates hierarchical preference learning that decomposes recommendation quality into interpretable dimensions (relevance, diversity, predicted user satisfaction, and engagement) and learns context-dependent weights over these dimensions; (ii) deliberative tree-search reasoning guided by a learned value network that evaluates candidate reasoning paths based on predicted recommendation quality rather than task completion; and (iii) domain-agnostic reasoning abstractions through Virtual Tool Operations and multi-agent refinement, enabling transferable recommendation reasoning across domains. We evaluate HARPO on ReDial, INSPIRED, and MUSE, demonstrating consistent improvements over strong baselines on recommendation-centric metrics while maintaining competitive response quality. These results highlight the importance of explicit, user-aligned quality optimization for conversational recommendation.