Julia White

Julia White, Noah Goodman, Robert Hawkins

Language use differs dramatically from context to context. To some degree, modern language models like GPT-3 are able to account for such variance by conditioning on a string of previous input text, or prompt. Yet prompting is ineffective when contexts are sparse, out-of-sample, or extra-textual; for instance, accounting for when and where the text was produced or who produced it. In this paper, we introduce the mixed-effects transformer (MET), a novel approach for learning hierarchically-structured prefixes -- lightweight modules prepended to the input -- to account for structured variation. Specifically, we show how the popular class of mixed-effects models may be extended to transformer-based architectures using a regularized prefix-tuning procedure with dropout. We evaluate this approach on several domain-adaptation benchmarks, finding that it efficiently adapts to novel contexts with minimal data while still effectively generalizing to unseen contexts.

Julia White, Arushi Raghuvanshi, Yada Pruksachatkun

Task-oriented dialogues often require agents to enact complex, multi-step procedures in order to meet user requests. While large language models have found success automating these dialogues in constrained environments, their widespread deployment is limited by the substantial quantities of task-specific data required for training. The following paper presents a data-efficient solution to constructing dialogue systems, leveraging explicit instructions derived from agent guidelines, such as company policies or customer service manuals. Our proposed Knowledge-Augmented Dialogue System (KADS) combines a large language model with a knowledge retrieval module that pulls documents outlining relevant procedures from a predefined set of policies, given a user-agent interaction. To train this system, we introduce a semi-supervised pre-training scheme that employs dialogue-document matching and action-oriented masked language modeling with partial parameter freezing. We evaluate the effectiveness of our approach on prominent task-oriented dialogue datasets, Action-Based Conversations Dataset and Schema-Guided Dialogue, for two dialogue tasks: action state tracking and workflow discovery. Our results demonstrate that procedural knowledge augmentation improves accuracy predicting in- and out-of-distribution actions while preserving high performance in settings with low or sparse data.