Justin Zhao

Aleksandr Chuklin, Justin Zhao, Mihir Kale

One of the biggest challenges of natural language generation (NLG) is the proper handling of named entities. Named entities are a common source of grammar mistakes such as wrong prepositions, wrong article handling, or incorrect entity inflection. Without factoring linguistic representation, such errors are often underrepresented when evaluating on a small set of arbitrarily picked argument values, or when translating a dataset from a linguistically simpler language, like English, to a linguistically complex language, like Russian. However, for some applications, broadly precise grammatical correctness is critical -- native speakers may find entity-related grammar errors silly, jarring, or even offensive. To enable the creation of more linguistically diverse NLG datasets, we release a Corpus of Linguistically Significant Entities (CLSE) annotated by linguist experts. The corpus includes 34 languages and covers 74 different semantic types to support various applications from airline ticketing to video games. To demonstrate one possible use of CLSE, we produce an augmented version of the Schema-Guided Dialog Dataset, SGD-CLSE. Using the CLSE's entities and a small number of human translations, we create a linguistically representative NLG evaluation benchmark in three languages: French (high-resource), Marathi (low-resource), and Russian (highly inflected language). We establish quality baselines for neural, template-based, and hybrid NLG systems and discuss the strengths and weaknesses of each approach.

Justin Zhao, Flor Miriam Plaza-del-Arco, Benjamin Genchel et al.

As Large Language Models (LLMs) continue to evolve, evaluating them remains a persistent challenge. Many recent evaluations use LLMs as judges to score outputs from other LLMs, often relying on a single large model like GPT-4o. However, using a single LLM judge is prone to intra-model bias, and many tasks - such as those related to emotional intelligence, creative writing, and persuasiveness - may be too subjective for a single model to judge fairly. We introduce the Language Model Council (LMC), where a group of LLMs collaborate to create tests, respond to them, and evaluate each other's responses to produce a ranking in a democratic fashion. Unlike previous approaches that focus on reducing cost or bias by using a panel of smaller models, our work examines the benefits and nuances of a fully inclusive LLM evaluation system. In a detailed case study on emotional intelligence, we deploy a council of 20 recent LLMs to rank each other on open-ended responses to interpersonal conflicts. Our results show that the LMC produces rankings that are more separable and more robust, and through a user study, we show that they are more consistent with human evaluations than any individual LLM judge. Using all LLMs for judging can be costly, however, so we use Monte Carlo simulations and hand-curated sub-councils to study hypothetical council compositions and discuss the value of the incremental LLM judge.

Scott Roy, Cliff Brunk, Kyu-Young Kim et al.

One of the challenges in a task oriented natural language application like the Google Assistant, Siri, or Alexa is to localize the output to many languages. This paper explores doing this by applying machine translation to the English output. Using machine translation is very scalable, as it can work with any English output and can handle dynamic text, but otherwise the problem is a poor fit. The required quality bar is close to perfection, the range of sentences is extremely narrow, and the sentences are often very different than the ones in the machine translation training data. This combination of requirements is novel in the field of domain adaptation for machine translation. We are able to reach the required quality bar by building on existing ideas and adding new ones: finetuning on in-domain translations, adding sentences from the Web, adding semantic annotations, and using automatic error detection. The paper shares our approach and results, together with a distillation model to serve the translation models at scale.